Crossroads Care Surrey

121 Kingston Road, Leatherhead KT22 7SU
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37 Reviews
  • Crossroads Care Surrey, Leatherhead
Serving the local community for over 40 years, Crossroads Care Surrey is a leading charity specialising in delivering care replacement breaks to unpaid carers across Surrey.

Crossroads Care works with you to understand the care and support you need. The professional Carer Support Workers are friendly and compassionate, offering safe and caring support with all medical, behavioural and personal support needs, so you get the break you need. They are highly trained and experienced, giving full peace of mind that everything is taken care of.

They understand that building a long-lasting and reliable relationship with a Carer Support Worker will be paramount, Crossroads Care endeavours to provide consistency wherever possible and remove any worries about having to find an alternative care provider.

Crossroads Care also provides end-of-life care keeping the client safe whilst the carer gets to take a break for their own well-being, that might be a coffee with a friend or family member, a visit to the shops or just catching up on some sleep.

If you would like to book a home care visit, or would like to talk about home care respite services, please contact the team of experts. The Crossroads Care team will be happy to answer any of your questions and advise you of the best, most cost-effective solution available.

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Care Provided by Crossroads Care Surrey

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Surrey Crossroads
  • Person in charge
  • Terry Hawkins (Chief Executive Officer)

Funding & Fees Guide for Crossroads Care Surrey

  • Prices

  • Free, funded replacement breaks. Please enquire for self-funded care fees which are tailored to your needs.
    The team provide home care respite breaks and end-of-life care, for children, young people and adults. For as little or as often as required in the person's own home.

Crossroads Care Surrey Reviews (37)

Total of 37, showing 1-20

Over all time Crossroads Care Surrey has 37 reviews.

Overall Experience

  • 34
  • 2
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Date Published

37
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37

Review from G H (Daughter of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very grateful to benefit from such a wonderful and exceptional care service. It has given me the gift of time and peace of mind. My parents receive wonderful care of the highest level. It is the only help I get and I am so fortunate and grateful. I really enjoy my time for myself and feel so
much better for it. Thank you to you all.

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Review from Mary K (Mother of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive from our carer is unbelievable. Before every visit my children get so excited, they look forward to it every time. She is so patient, warm, funny and calm. My child with special needs adores her, and my husband and I get to have a break which we love.

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Review from M T (Wife of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carers support; seems able to keep my husband happy while I am out.

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Review from William B (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great help to me.

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Review from Edward S (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring.

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Review from J B (Wife of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has the good fortune of receiving a weekly carer visit for three hours. This person is so nice and friendly and gets him talking and animated in a way I don't seem to be able to; it cheers him up enormously.

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Review from P P (Wife of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a star. We look forward to her visits. She keeps my husband company. She is well-liked by my husband and she treats him with kindness and dignity. It is a pleasure to have her visit and we are very grateful and thankful the visits have restarted.

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Review from Julie K (Daughter of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received wonderful support and care from the Crossroads carer for my father over the last 4 years. It has given me peace of mind that every Monday my dad will be spending time with his Crossroads carer who has been consistently punctual, caring and good at communication with me. The friendship
that has developed between my dad and his Crossroads carer is so valuable and I believe has contributed to keeping my dad sociably active and helped to prevent loneliness and depression after my mum died.

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Review from Brian A (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been cared for at home for years with a wonderful carer. Always quick to see the needs doing and does it very well. Always goes the extra mile with a mile.

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Review from Ian W (Husband of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Crossroads companions very kind and friendly. Also very attentive towards my wife.

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Review from David S (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Crossroads Care Surrey has been very amicable. I have been visiting the service for about 2 years and can honestly say that everybody has been very considerate and caring. I can say, with some conviction, that the opportunity for me to spend 2 or 3 hours doing whatever I need to is
a great relief.

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Review from Ann W (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person who comes for 3 hours each week to give me some respite is very friendly, caring, helpful, supportive, gentle and sensitive to my husband's needs.
Interested in all that my husband wishes to share with her such as reminiscing, photographs.
My husband likes her very much and enjoys her
company.

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Review from P G (Husband of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most carers I found the combination of caring for my wife 24/7 and the lockdowns to be very stressful.
But now I have a three hour period of cover once a week in which to relax, it is no exaggeration to say it has saved my sanity.

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Review from Denise B (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Care Surrey, have been kind, efficient and always polite and friendly. Always do their best to accommodate under extreme pressure, even though the difficult times during Covid 19.
Very pleased with the service, I cannot fault the crossroads team.

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Review from Peter B (Husband of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been my wife's carer since March 2020, she has osteoarthritis and cannot do anything for herself. We have carers, 4 visits a day. I am very grateful to Crossroads for the three-hour breaks on Wednesday and Thursday. Thank you for Thursday.

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Review from Denna A (Mother of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been receiving care from Crossroads for the past 18-years. She has always received fantastic care from the carers. Over recent months, a decision was made to cut down on part-time staff and therefore, several younger carers who were able to look after young adults with severe global
disabilities have been forced to leave. This leaves no extra staff available to cover my pleasant carer when she is on holiday or off sick. The Saturday club also has been closed down to support young adults.

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Review from J D (Son of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Crossroads Care Surrey carer is professional and keeps my mother amused and happy while I take a break.
She always makes sure my mother has all she needs when she needs it.

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Review from Nicky J (Power of Attorney of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reguarly carer is reliable, helpful, friendly, makes tea, washes up. He is really good.

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Review from Rosalind H (Wife of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer always came promptly and was a pleasure to have in the home. Always cheerful and looked after my husband with kindness, compassion and efficiency. I felt totally confident in leaving him with her. She kept him motivated by doing crosswords and puzzles My husband has advanced Parkinson's disease
and enjoyed being with her.

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Review from David S (Husband of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Care Surrey have been excellent in providing me with some respite to get out and play golf with my friends. I can go out knowing she is in good hands, it is a great help for me.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

David

David Huntington-Bradshaw

Job Title: Head of Care Operations & Registered Manager

Joined: 2023

Having spent my entire working life working in Adult Social Care, I have managed a varying range of services which provided support to individuals with Autism, Learning Disabilities, Physical Disabilities and complex behaviour. I am passionate about ensuring the highest level of care and support for all individuals regardless of need.


My role as Head of Care Operations reports directly to the CEO and is part of the Senior Management Team. I oversee the care operations and ensure that we are providing a high standard of care and support to our valued clients.


In my spare time, I enjoy going to the theatre, going for long country walks with my two dogs and losing myself in a great book on my Kindle.


Frequently Asked Questions about Crossroads Care Surrey

What Type of Services does Crossroads Care Surrey offer?

Crossroads Care Surrey offers Home Care.

How many Carers does Crossroads Care Surrey employ?

Crossroads Care Surrey employs 153 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Surrey to verify any information. View our terms and conditions. Crossroads Care Surrey has a Premium Service – more info.