Sussex Grange Home Care (Chichester, Selsey, Hambrook)

14 Vincent Road, Selsey, Chichester PO20 9DH
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10 44 Reviews
  • Sussex Grange Home Care (Chichester, Selsey, Hambrook), Chichester
Sussex Grange provide a personal home care service that is flexible and meets the daily needs of the individuals.

Experienced and trained carers create a personalised care plan with the service user so which are regularly reviewed and monitored for any changing requirements.

Carers provide assistance with a wide variety of activities including: personal care, shopping, pension collection, repeat prescriptions, housework, garden work as well as home maintenance.

Care Provided by Sussex Grange Home Care (Chichester, Selsey, Hambrook)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sussex Grange
  • Person in charge
  • Corinna Forsdike (Registered Manager)

Funding & Fees Guide for Sussex Grange Home Care (Chichester, Selsey, Hambrook)

  • Prices
  • Hourly Care from £38.85 per hour


    30 min, 45 min and 60 min+ call times available


    *Fees for 2025


  • However, due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor our care to your needs. Please call to discuss your needs and pricing.


    Price are subject to annual review


    All prices are per carer.


    Most Bank Holidays are charged at the weekend rates, with higher rates for Christmas Day & Boxing Day.


    The cost of external services will vary depending on the nature of the work involved.


    Please contact Corinna Forsdike for full details


Sussex Grange Home Care (Chichester, Selsey, Hambrook) Reviews (44)

Total of 44, showing 21-40
10

Sussex Grange Home Care (Chichester, Selsey, Hambrook) has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years. Over all time Sussex Grange Home Care (Chichester, Selsey, Hambrook) has 44 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My wife has benefited from the care and attention to detail shown by all carers who have been attending to her needs during the month of April and early May. Due to their kindness and professionalism, her physical condition has improved significantly. She is now able to walk a considerable number of
steps (30 - 40) with some support. I would always provide support when standing from a sitting position and during walking, but for someone who couldn't walk at all on leaving Hospital, this change has occurred over the last two weeks!
I can't believe that all your staff are so kind and considerate to her and have developed such a good relationship with her in such a short time. Getting her trust under her circumstances was never going to be easy, but your carers managed it, and I believe this has been a significant factor in her progress to date.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you so much for such a lovely review. It has been such a pleasure to look after your wife and see how well she is improving day by day. Such a lovely determined lady. I know that the the girls are very fond of her.


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Overall Experience  Overall Experience 5.0 out of 5

Always brilliant. Sussex Grange has been looking after our mother for five years, and we couldn’t survive without them. They provide two care visits a day to give medication and companionship, which has been a lifesaver. Thank you.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for your lovely review; the carers love to have a chat with your mum and ask how he is. She has a lot of very interesting stories that she tells us about her past and growing up. It is such a pleasure seeing them both on a daily basis; the carers are very fond of her and always check that she is doing ok, even when they are not visiting her.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are so friendly, helpful and very lovable towards their clients. My dad looks forward to them coming every day; they also do anything you would ask of them. Thank you so much for all the hard work you do. Thank you.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for such a lovely review. I know that all the carers have a soft spot for your dad. His cheeky and very lovable, and the carers always come out with a smile on their faces. It is such a pleasure to care for your dad.


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Overall Experience  Overall Experience 5.0 out of 5

We have found the care provided by Sussex Grange at my father's home to be second to none. The carers have always responded promptly and kindly to all of our requests and can't do enough to make Dad's life at home comfortable and safe. We are so glad we chose them.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you very much for your lovely review. It is such a pleasure looking after your dad, such a lovely gentleman. We are all very fond of him. He always makes us smile when he has that cheeky grin and asks for a drink of his favourite tipple.


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Overall Experience  Overall Experience 5.0 out of 5

My dad suffers from dementia and is 89 years old. His biggest wish in life was to live independently in the home that he loves, and this has been made possible only by the love and care he receives from the team at Sussex Grange. The carers at Sussex Grange are amazing. As a full-time, single working
Mum, life is very busy, but I can relax in the knowledge that my dad is getting everything he needs. The care team at Sussex Grange have helped in so many ways, from cooking to cleaning. They have given my dad a level of independence that has allowed him to continue to live as he wishes, supporting him physically and mentally. Between us, we work as a team. There is good communication to ensure that everything possible is being done for my dad, which is so important. I really can't thank Sussex Grange enough. They are the best!

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for your amazing review. I know that we all are very fond of your dad, he always has that cheeky smile on his face when we visit him. He is such a gentleman and such a pleasure to look after.


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Overall Experience  Overall Experience 5.0 out of 5

Tailor-made care for post-operative support.
Reliable, efficient and caring.
Would certainly recommend and use it again.
Made life so much easier for the client and gave the family some respite from worrying.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for your lovely feedback. It was so rewarding seeing your father get back on his feet and become the independent gentleman that he was before he went into the hospital.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful team of carers and office staff, always considerate, supportive and patient at all times. Very friendly and always lovely to chat with. Can't fault in any way. We are so grateful to have found Sussex Grange and would highly recommend to anyone. Thank you, everybody, for everything!

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for your lovely review. It is always such a pleasure visiting such a lovely interesting man. Your daily notes always put a smile on our faces.


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive feedback for the amazing home care team at Sussex Grange. They are providing care in the home for my mother-in-law, who has had a recent diagnosis of Alzheimer's and is less able to do everything herself. She has gone from an adamant "I don't want strangers in my home" to
"when are the lovely ladies coming? I love it when they visit!" And that speaks volumes. They were super helpful with ideas on helping my mother-in-law take her memory medication at the start of this journey, and she really does enjoy sitting and having a chat and cuppa with them on the days that they come. Sussex Grange Home Care are very trustworthy and extremely professional. I wouldn't hesitate to recommend them. Thank you, ladies, for transitioning my mother-in-law into accepting help at home.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for such lovely feedback. It is always such a pleasure visiting your mother-in-law. The chats that we have with her are amazing, and drinking tea and eating her favourite ginger nuts is always an added bonus.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum was in need of more care at home after returning home from the hospital and respite care. The carers went into Mum's home three times a day, every day and gave her the best care. Thank you to all the team.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

It was always a pleasure visiting your mum. I hope that she is settled and keeping well.


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Overall Experience  Overall Experience 5.0 out of 5

The Sussex Grange Home Care team look after my mum beautifully. They are kind, caring and respectful at all times. They are always willing to help, and nothing is too much trouble. They not only care for my mum but have always supported me in my caring role too, which has been very much appreciated.
The whole team clearly work well together and are very dedicated to their clients. Thank you for everything you do, Sussex Grange!

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for such a lovely review. Your mum always greets us with a lovely smile, such a lovely lady and a pleasure to care for.


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Overall Experience  Overall Experience 5.0 out of 5

Sussex Grange carers are, in my opinion, the best carers I have ever had. They care for my husband so well. I would say I could not manage without them; they go to any lengths to help us as a family. Every one of the carers helps with his needs. I have so much appreciation for them and would recommend
them to anyone.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

It is an absolute pleasure looking after your husband; he is a real character and makes us smile every day. It's so lovely seeing you when we come to visit. Thank you for such a wonderful review.


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Overall Experience  Overall Experience 5.0 out of 5

I speak for my mother when I say Sussex Grange are a highly professional team. They are kind, respectful, and nothing is too much trouble. Timekeeping is very good, and if you phone the office, there is always someone at the end of the phone (not an answering machine), and emails are always answered
promptly. An excellent care provider that I would highly recommend to anyone.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

It is such a pleasure to care for your lovely mum, the carers are very fond of her. It is always a pleasure to have a nice chat with you. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been with Sussex Grange now for about five months. He is very pleased with them, they are very caring, never late, and he enjoys their company.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

It is always lovely seeing your husband's smiley face, and singing along to the Rat Pack with him. Such a wonderful gentleman.


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Overall Experience  Overall Experience 5.0 out of 5

I found the carers kind, courteous, understanding and helpful.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

It is always a pleasure visiting such an interesting man, and seeing how much your health has improved since our visits began.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been supported by Sussex Grange for nearly two years. They have offered excellent care and support to her throughout this time. The care team are friendly and caring and have never missed an appointment.
The management team continually communicated with me, sending us a weekly timetable
of Mum's visits. When there was a change in manager, there was a smooth transition, and we were informed by letter with the new manager's profile.
The carers have become like friends to Mum but have always remained professional. They have alerted me to any concerns and have managed Mum's changing care needs in a sensitive and professional manner. Thank you for all that they have done to enable my mum to remain in her own home.

Reply from Corinna Forsdike, Registered Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you for your lovely review. It was such a pleasure looking after your mum; I know that the care staff had a very special bond with her, such a remarkable lady. She made the staff smile with all her stories from her teaching years and her quilt making skills.


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Overall Experience  Overall Experience 5.0 out of 5

This company are truly exceptional, our family have seen first hand how the team providing home care three times a day, seven days a week for our mother have performed brilliantly. Demonstrating the highest professional standards and also going the extra mile.

Reply from Denise Ferris, Team Manager at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

On behalf of myself and the team, we would like to thank you for taking the time to review our service; we are always delighted to receive positive feedback. It was a pleasure supporting your mother.


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Overall Experience  Overall Experience 5.0 out of 5

Sussex Grange's domiciliary care is second to none. They looked after my mother in her own home for more than ten years, and nothing was too much trouble for the carers. They became friends, not just people coming in to do a job, sharing photos and news of their families and even bringing in their pets
to see her. Without this high standard of care, Mum would not have been able to stay in her own home - something she was very determined to do.

Reply from Tom Jameson, Director at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Thank you, Mark, for taking the time to complete a review. It really was an honour and a privilege to be able to support your mum - she was clearly a very special lady who touched the hearts of everyone who knew her.


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Overall Experience  Overall Experience 5.0 out of 5

We used the Sussex Grange Home Care service for my mother, who has Alzheimer's. I can honestly say that the carers were like angels, always on time, Mum looked forward to the visits, each carer treated Mum with respect and kindness, always looking out for her best interests. Nothing was too much trouble,
and when I called into the office, I was fully informed of Mums care and felt comfortable asking any questions I had.
My mother is now in fulltime care, we managed to keep Mum independent at home for a year longer than we thought, and this would not have been possible without the support from Sussex Grange Home Care, which I would highly recommend.

Reply from Sophie Hare, Operations Director at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

This is so lovely to hear; thank you so much for taking the time to write a review; I will share this with the team right now! We are pleased to know Mum is settled, and thank you for the update. We very much enjoyed caring for Mum and the dog! The team will miss the chats with mum and helping her to do her puzzles.


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Overall Experience  Overall Experience 5.0 out of 5

The team are extremely helpful and accommodating in our wide range of changing wishes and requests.
The quality of care, guidance and support for my parents has been of high quality and extremely valuable to us for over a year now.
I live a long distance away from my parents and very much appreciate
the personal touch as well as the feedback on how my parents are doing.
They are also able to offer advice and liaise with other local agencies on request.
This doesn't just apply to the management; the carers who visit have been of a very high standard, in providing care, responding to requests and in providing information.

Reply from Sophie Hare, Operations Director at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Hello David, thank you so much for taking the time to leave us a review. The manager and the team will be delighted! It is our pleasure to care for your parents, and together, working with you, we all make a great team in doing so!


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Overall Experience  Overall Experience 5.0 out of 5

We have been using Sussex Grange Home Care for our mother, who has Alzheimer’s, for the past eleven months. They are kind, helpful, professional and reliable - always there to help out and give advice. I can’t rate them highly enough!

Reply from Tom Jameson, Director at Sussex Grange Home Care (Chichester, Selsey, Hambrook)

Hello Sue, thank you for taking the time to write this - we very much appreciate it when people make the effort to share their views. I will, of course, make sure that the carers who support your mother get to hear your feedback.
Kind regards
Tom


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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Sussex Grange Home Care (Chichester, Selsey, Hambrook) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Sussex Grange Home Care (Chichester, Selsey, Hambrook) is calculated as follows: ( (126 Excellents x 5) + (1 Goods x 4) ) ÷ 127 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sussex Grange Home Care (Chichester, Selsey, Hambrook) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Corinna

Corinna Forsdike

Job Title: Registered Manager

Joined: 2021

Corinna brings over 37 years of experience in the care sector to her role. She began her career with the NHS, dedicating herself to caring for the elderly, providing end-of-life care, and supporting individuals living with dementia and other vulnerable adults.


In her most recent role, Corinna served as a service manager for a local charity, where she oversaw respite at-home services. During her tenure, she was committed to delivering exceptional care, earning an 'Outstanding' rating from the CQC.


After 20 years with the charity, Corinna joined us as the Registered Home Care Manager at Sussex Grange back in 2021. She is known for her dedication to going above and beyond for both our clients and her team, embodying a passion for excellence in care.


Paula

Paula Warren

Job Title: Deputy Manager

Joined: 2022

Paula oozes a passion for quality care and compliance and has an extensive portfolio in a variety of leadership roles with clear progression as a result of her attention to detail and skills.  In her role as Deputy Manager, Paula works closely with Corinna, Katy and our supervisors


Ruth

Ruth Nettle

Job Title: Community Supervisor and Team Leader

Joined: 2020

Ruth is undeniably one of our community superheroes, renowned for her cheerful demeanour and professionalism. With her infectious smile and cheeky charm, she brings a ray of sunshine to every interaction. Ruth started her professional care journey amidst the challenges of the Coronavirus pandemic, driven by a deep-seated passion to make a difference in the lives of others. Since then, she has not only excelled but has also thrived, honing her skills and qualifications as a professional supervisor.


Nikki

Nikki Harrison

Job Title: Community Supervisor and Team Leader

Joined: 2022

With a wealth of experience spanning numerous care leadership roles and diverse user groups, Nikki brings a depth of expertise to our team.


Her unwavering kindness, unwavering support, and boundless compassion resonate deeply with clients, their families, and team members alike. Nikki embodies the ethos of our care team, consistently going above and beyond to ensure the delivery of exceptional service provision. She stands as a shining example of dedication and excellence in care.


Katy

Katy Harding

Job Title: Care Cordinator

Joined: 2016

Katy works both in the office generating the rotas and providing valuable administration assistance she also provides care in the community; Katy really enjoys this balance.
We really value Katy for her cool calm approach to any situation! She is our 4th emergency service in a variety of situations supporting both clients and the team with dedication, professionalism and kindness.


Sophie

Sophie Hare

Job Title: Operations Director

Joined: 2018

Sophie has worked in the care industry for 25 years supporting a varied group of care users; she firmly believes in delivering the care you would expect for yourself, or a loved one. As a Registered Manager, she achieved an ‘Outstanding’ CQC rating in 2015 and developed her career in supporting other services to ‘drive up quality’ on the road to outstanding.


During her career, she has achieved a variety of awards including ‘Best Outcomes for Improving Health’, ‘Team of the Year’, ‘Manager of the Year’, ‘Inclusive Communication’ and ‘Exceptional Health Outcomes’; In addition to this, she was finalist for the 17th National ‘Care Manager of the Year 2015’ and also recognised in the Guardian and Industry news for her work to drive and implement quality.


Sophie’s passion comes from supporting, encouraging and developing others and, in particular, she enjoyed her role working as a care consultant.


Sophie started working with Sussex Grange in 2018, She was appointed the role of Operations Director in January 2019 and conducts both strategic and operational planning to ensure service delivery and compliance.


Tom

Tom Jameson

Job Title: Owner

Joined: 2003

Sussex Grange is privately owned by Drs Tom and Rachel Jameson. Tom previously worked as a hospital doctor for ten years giving him broad experience in the healthcare sector. Rachel works part-time as a local GP and has regular but informal input into the home.


In addition to his role at Sussex Grange Tom is also a Director of West Sussex Partners in Care (WSPiC) and works with fellow Directors to enhance the services offered by WSPiC with particular emphasis on the annual Care Awards Ceremony and the twice yearly symposiums.


Carol

Carol Pocock

Job Title: Administrator

Joined: 2021

Carol is devoted to overseeing recruitment at Sussex Grange, ensuring compliance and safety measures are met. Her efforts guarantee that our entire team undergoes necessary safer recruitment checks, providing peace of mind for those we care for. With years of invaluable experience, Carol is a vital support to both our Care Home and Home Care teams.


Samantha (Sam)

Samantha (Sam) McLaughlin

Job Title: Office Manager

Joined: 2017

Sam's skills are finely honed in the overall management of our office, with particular expertise in overseeing accounts, finances, and technological systems at Sussex Grange. Her adeptness ensures smooth operations and effective utilisation of resources, contributing significantly to our organisation's success and efficiency.