What Type of Services does SweetTree Home Care Services offer?

SweetTree Home Care Services offers Home Care.

How many Carers does SweetTree Home Care Services employ?

SweetTree Home Care Services employs 500 carers.

SweetTree Home Care Services, Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Review from Mary Ellen B (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience

I can highly recommend Sweet Tree Care Services. The management is excellent - thorough, professional, competent, responsive and always willing to assist. The carers they have provided for my parents have been kind and sensitive and always reliable. They turn up when they say they will and communicate

well with my parents and have a careful balance of friendly but respectful. As a family, we feel very relieved to have Sweet Tree both as carers now but also in the future when my parents will need even more care.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you for taking the time to review us and for your lovely feedback. It truly means the world to us!

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Review from T D (Daughter of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience

From the moment we saw our new carer on a video link we knew she was someone who could take charge of any situation, who was friendly, intelligent, capable, and reliable. I knew my mother would be in safe hands and I breathed an internal sigh of relief. The care is great.
I also receive emails about

how my mum's day has gone and what happened.
The seriousness, attention, and care shown in how exactly to administer my mum's medication is also assurance that she will be looked after well.
I can ring up the office and immediately speak to someone who is helpful and will pay attention to what I am saying, with friendly respect and utmost diligence in carrying through whatever I have asked for, or dealing with any problem.
I really recommend Sweet Tree because they have consistently reliable, caring, and intelligent carers who genuinely want to look after people, and because the agency themselves are very responsive, conduct regular reviews, and are always considerate of my mum.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for your kind words, they mean the world to us. Our mission is to provide the highest possible quality of care at all times and stories like these are what drive us. Best wishes from the SweetTree team

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Review from Eric R (Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience

My surgeon suggested that I have someone with me when I left the hospital following surgery and I was given the number of Sweet Tree Home Care Services whom I contacted. I found their manner on the telephone very professional and helpful and over the period I saw 4 of the carers. All of them showed

care and compassion for me and helped me through a difficult time. I am very happy to recommend the agency to anyone needing assistance for themselves or a loved one.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for taking the time to write such a lovely review and we are so pleased that you have a positive memory of your experience with us. We will make sure to let the team know and wish you the best, love from the SweetTree team.

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Review from D C (Partner of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience

We have worked with SweetTree for many years now. They are a fantastic company. From the top to the caregivers they are so helpful. Go above and beyond for their clients. Nothing is too much for this company.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for your wonderful review. We continuously work to provide the highest quality of care possible, so testimonies like yours mean everything to us.

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Review from Roderick M (Partner of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

For the first time, I was able to enjoy a much-needed extended break from my partner, who suffers from Huntington's Disease. It is difficult managing someone with a degenerative mental as well as physical condition, so the person coming to stay had to be the right fit for it to work. I had several meetings

and a home visit from SweetTree Home Care Services in the lead-up, and they put forward a suitable person who my partner accepted. I was able to go away for three weeks without worrying and come back to a tidy home and happy partner.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Roderick, this is exactly what drives our work. We strive to provide the best quality of life possible for our clients, but also for their loved ones. Thank you so much for your lovely feedback, and best wishes to you and your partner from the SweetTree team.

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Review from Graham H (Brother of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

We have been using SweetTree's services for around two years, and I have been very happy with the service and care they provide for my brother, who has also highlighted how happy he is with his support workers and especially SweetTree farm, which he visits once a week and has given him a much-needed

purpose and something to look forward to.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Dear Graham, we are so happy to read your feedback. Our SweetTree Farm team members work hard to create a safe, nurturing space for our clients, and it truly means a lot to see it is exactly that for your brother. Best wishes from the team to both of you.

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Review from Jenny D (Mother of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

We, as a family, have found SweetTree professional, approachable and caring. Thank you.
Our son has had care for a few years now and looks forward to his time with his carer. It gives him the opportunity to do things he wants to do independently without us worrying. His carer is caring and supportive

of him, allowing him to achieve his own personal goals.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Jenny, your review truly means a lot to us all at SweetTree. Thank you for your lovely feedback, I will make sure to pass it on to the team. Best wishes to you and your son.

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Review from Gary W (Brother of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Have always found SweetTree very conscientious and very transparent of what they do/provide. They provide very valuable input about their activities when attending to a client. They raise concerns as and when required regarding actions and care going forward.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Gary, thank you so much for your wonderful feedback. We strive to provide clear information at all stages, and are very glad to see that it is useful to our clients. Kind regards from the whole team at SweetTree.

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Review from Christine W (Mother of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

In our experience, staff are well trained, client-centred, and trustworthy. They have been able to support my son with complex anxiety issues and treat him with respect, consideration and good humour. They take advice from his psychology team and also listen to my suggestions. The support workers build

warm relationships with him and help him to feel valued.
SweeTree has taken a great deal of care to recruit and introduce the right people for our very specific needs and assist when we have a concern. Sadly, these often excellent support workers tend to get snapped up into other jobs, and my only disappointment is that turnover can be higher than we would like due to their high skill level.
I also want to say that when we experienced a crisis as a family, the agency worked very hard to find us the extra support we needed and helped us both feel less alone through that experience.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Christine, thank you for your lovely review. We are so pleased to read that you are happy with the service and support provided. Your feedback truly means the world to us, and we will make sure to pass it on to the team. Best wishes to you and your son.

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Review from Leo P (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

I suffered a traumatic brain injury in 2018, which changed my life in more ways than I can begin to explain. Due to my injuries, I was unable to live independently and required the full-time care of my mother. I’ve now started the transition back to living independently with the help and support of

SweetTree. Especially my support worker, who has helped me get through the toughest of times. She has always helped motivate me to try my best and never give up hope. Also, other members of staff have been great at supporting me. I really appreciate everything - thank you.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Leo, your review means the world to us. Thank you very much for taking the time to tell your story; it is so humbling to read about the positive impact that SweetTree has in your life. Reviews like these are what drive us. The very best of wishes from the SweetTree team.

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Review from M A (Power of Attorney of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

As LPA for a friend, I have known since childhood, the responsibility of trying to provide the care she needed was very heavy. Apart from the regular daily hours, sometimes I had to contact the company to find extra care at very short notice. The office staff were unfailingly supportive, patient and

efficient and always managed to meet the need. Originally the provision was some hours each day and then progressed to full time. The initial fact-finding by the company was extremely thorough, and their follow-up reviews and staff training requirements were impressive. The carers visiting for a short time, and now more permanent live-in and daily relief carer, have been very easy to work with, and they take pride in my friend's progress. Her needs regarding nutrition, exercise, medication, social care with dignity and conversation are all met with kindness and good humour. SweetTree Home Care Services was an excellent choice.

Reply from Denis Repard, COO at SweetTree Home Care Services

Thank you so much for your kind review. We are very humbled to receive such positive feedback and hope to continue to provide the best possible service to you and your friend. Best wishes from the SweetTree team.

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Review from J L (Son of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience

This organisation is excellent.
Care staff are courteous and well-trained. They are prompt and diligent in all aspects of care.
The administrative staff are excellent too, always ensuring any issues of rota arrangements are addressed immediately.
There is excellent communication with a real appreciation

of the difficulties of service users and their families.

Reply from Denis Repard, COO at SweetTree Home Care Services

Thank you so much for taking the time to review us. Positive feedback like this is what motivates us to keep providing the best care possible to all our clients and their families. I will pass on the message to the team who will be very happy to hear. Best wishes.

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Review from Michael H (Power of Attorney of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience

SweetTree has provided excellent, caring support to my client and old friend over the past twelve months and for several years before. My old friend is bedridden and suffering from dementia. The carers provided are very competent and caring. When the regular live-in carer is on holiday or ill, the replacement

carers are equally as good. When medical attention is required, they arrange it. I have no hesitation in highly recommending SweetTree.

Reply from Denis Repard, COO at SweetTree Home Care Services

Thank you very much for your lovely review. We strive to provide the best quality possible every day, and it is thanks to feedback like yours that we can continue to do so. I will pass the information on to our team, who will be very pleased to hear it. Best wishes.

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Review from Leon S (Husband of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience

We have found SweetTree to be an excellent care provider. They were quick to We have found Sweettree to be an excellent care provider. They were quick to mobilise when we approached them for care after my wife had a bad fall. The quality of the carers has been consistently good. They are caring, experienced

and always happy to go the extra mile. As a company, we have found Sweettree to be both responsive and helpful on any queries we have raised.
The initial assessment was comprehensive and detailed and resulted in them gaining a very good understanding of my wife’s needs. All in all, a very positive experience.

Reply from Denis Repard, Chief Operating Officer at SweetTree Home Care Services

Dear Leon, thank you so much for your kind words. It is our mission to keep providing the best service to every one of our clients, and reviews like yours give us even more reason to do so. I will pass on your feedback to the team, who will be very happy to hear it. Best wishes to you and your wife.

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Review from Kate B (Cousin of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience

SweetTree has provided a variety of excellent carers to support first the rehabilitation of my elderly cousin after a fall in 2020 and then palliative carers since May 2022 - both live-in and daily. The level of support we have received has been simply outstanding. The lady who runs palliative care

is brilliant - she understood what my cousin needed and was proactive about recommending changes to the care plan and individual carers as my cousin declined. SweetTree has long-standing carers who are well trained, highly professional, communicative and act as a family. We had several carers with different skills and backgrounds, and I was very impressed. The district nurses specifically commented on how well my cousin was being looked after - so thank you! I can't recommend SweetTree more highly!

Reply from Denis Repard, Chief Operating Officer at SweetTree Home Care Services

Kate, thank you so much for your lovely words. I will be passing your feedback back to the team, who are always thrilled to hear that their efforts make such a positive impact!
Best wishes.

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Review from Nicholas G (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience

SweetTree has provided support for our elderly mother 24-hour hours a day. The care manager has been excellent. It took a few carers to find one that worked with our mother, but they, SweetTree, have been proactive and extremely helpful. The carer is exemplary and conscientious. In addition, the manager

liaised with our mother's doctor and ensure the medication instructions were correct and clear. Highly recommend them for their professionalism and service.

Reply from Clare Chapman, Recruitment Manager at SweetTree Home Care Services

Nicholas, thank you for your lovely comments that I will pass on to the team.

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Review from Judith F (Mother of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

My son has attended Sweet Tree Farm for many years and loves it. The Farm and staff are excellent- attending is just what my son needs for his development. The activities he takes part in are varied and worthwhile. He has skills I had no idea about. The support staff are caring and competent. Thank

you!

Reply from Clare Chapman, Recruitment Manager at SweetTree Home Care Services

Hi Judith, thank you for your lovely feedback that I will pass on to our team. Kind regards.

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Review from Sarah P (Mother of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience

My son has been attending Sweet Tree Farm for 4 years.
Staff are kind, patient and have helped him achieve things I never thought possible for him.
The farm is set in beautiful grounds where there is plenty of space to walk quietly or have a cuppa around the log burner!
My favourite addition is

the alpacas, who always greet me on arrival!

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Review from A F (Mother of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience

As an autistic man with limited communication, my son comes away from the farm chatting and happy, full of explanations about his day. He has been coming for several years and in particular, loves feeding the animals.

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Review from Michael A (Husband of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience

Carers from SweetTree have been helping to look after my wife, who has Alzheimer’s disease, for the last three years. The carers have provided assistance three times a week, for one full day and two afternoons Only a small number of carers have been involved, one carer remained unchanged throughout

the whole contract. All the carers proved to be very competent, well trained and got on easily with my wife. They soon became more like friends together rather than carer and client.
The SweetTree office staff were helpful and easy to deal with. The management made periodic visits to ensure that all was going well and that we were receiving all the help that we needed.
Sadly my wife’s Alzheimer’s disease progressed to a stage that I considered it no longer safe to care for her at home, and she is now in a care home. However, had it not been for the efforts of SweetTree staff, I should have had to take that decision many months earlier.

Reply from Clare Chapman, Recruitment Manager at SweetTree Home Care Services

Thank you for your lovely comments that we have passed onto our care team. Best wishes to you and your wife.

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