Tendacare

41 The Street, Ashtead KT21 1AA
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9.8 72 Reviews
  • Tendacare, Ashtead
Tendacare is an established local homecare organisation of over 30 years that provides homecare visits to adults who are generally older and/or disabled living in the neighbouring areas of Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom. Many of the staff work proudly for Tendacare and have done for many years because they really understand person-centred care, independence and dignity.

Following discussion and a non-obligatory assessment by an experienced assessor, visits can be arranged from half an hour and increased in quarter of an hour time blocks as required. Clients can receive as much or as little care as they wish, from once a fortnight to five times a day with two care staff if needed. Tendacare staff are flexible and responsive to clients’ needs and use careful planning to provide a tailored service that considers clients’ commitments and appointments.

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Care Provided by Tendacare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Susan Smith
  • Person in charge
  • Susan Smith (Manager)

Funding & Fees Guide for Tendacare

  • Prices

  • From £31.50 per hour

  • We also do 1/2 hour visits from £24.50 and 3/4 hour visits from £27. 00
    Weekend and unsocial hours attract an uplift to these rates

Tendacare Reviews (72)

Total of 72, showing 1-20
9.8

Tendacare has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years. Over all time Tendacare has 72 reviews.

Overall Experience

  • 57
  • 13
  • 1
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  • 0

Date Published

72
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Review from John W (Son of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had experience of several agencies both through caring for three elderly relationships over time, latest being Mum. Tendacare looked after Mum brilliantly until care stopped when she went into hospital after a fall early December. It's a great regret to us that Mum's financial position and need
to double care following hospitalisation, means that we have had to look for cheaper domiciliary service. We will miss the heart, care and expertise from the Tendacare team from admin through to front-end. No hesitation in saying to potential new users: 'start with Tendacare!'.

Reply from Susan Smith, Manager at Tendacare

Thank you so much for writing this review. We really appreciate the time and thought that you have put in to providing this information, how we were viewed by you and your family. We hope all goes well now Mum is back home.


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Review from J L (Grandson of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare looked after my Grandmother for a number of years, initially they provided assistance with bathing and, as she grew older and frailer, their visits gradually increased to twice a day helping with food, drinks, medication and some company. All of the staff were very well-trained, friendly and
caring, my Grandmother appreciated their visits and it gave us peace of mind. Tendacare's communication was excellent from both staff and management, especially since the introduction of their app which provides details of their visits straight away. They clearly did a good job as they enabled my Grandmother to live on her own past the age of 100, we couldn't be more grateful for all their help and advice and would happily recommend them to friends.

Reply from Susan Smith, Manager at Tendacare

Thank you so much for this review, we really appreciate your feedback and are pleased that we have been able to support your grandmother as her needs increased for a number of years enabling her to stay in her own home reaching such a great age. We hope she has settled in well.


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Review from Lorraine C (Daughter of Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Tendacare and we are so happy we used them. Mum has only had good words to say about you. The carers coming out were always kind, courteous, and respectful and couldn't do enough to help. The staff in the office were always helpful changing days and times. Always letting Mum know
if carers were unable to get to her on time.
Would definitely recommend it to anyone and use it again if needed. Thank you to all the staff!

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. We are very pleased to hear that your mum enjoyed the support from our care staff, and that you found us to be responsive to her needs.


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Review from Brigitte H (Daughter of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Tendacare were all lovely with my mum. They made her feel very comfortable in the situation she found herself in. The carers made the family happy to know that Mum was being looked after, so she could stay in her own home. We were kept informed if there were any problems with Mum's health
and always helped if we had any worries. As a family we were really happy that we chose Tendacare. Thank you.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your review. It was an honour to care for your mum. Best wishes to you and your family.


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Review from R C (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a carer for my husband. I was going into hospital for surgery. Tendacare were extremely adaptable to our changing needs. They were able to help us on each step of this journey. We really appreciated their respect and great attention to detail. They were willing to help with all we asked.
It was
our first contact with care in our home. Tendacare was recommended to us and they exceeded our expectations. Thank you.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. It is nice to hear that the flexibility our service provided enabled us to deliver the service that was needed. I hope that your recovery is continuing well. It was a pleasure to support your husband while you were incapacitated.


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Review from S P (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, staff friendly and my father got great care from every member of staff. He enjoyed chatting to the staff and they always put him at ease.
They visited 3x daily all were well trained and nothing was too much trouble, I would recommend Tendacare to family and friends.

Reply from sophie stevenson, Manager at Tendacare

Thank you for taking the time to submit this review. We hope you and your family are keeping well.


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Review from Jill M (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers came at the agreed time. Mum was happy with the care she received – she is very independent and just asked for small tasks to be done and then just had a chat. Very grateful to Tendacare as for her to come home from the hospital it was a stipulation that she had carers. Would happily use again.
Thank
you.

Reply from Susan Smith, Manager at Tendacare

Thank you Jill for taking the time to send in a review, we much appreciate it. Hope everything continues to go well for Mum.


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Review from Barbara S (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has mixed dementia, we had a carer every morning and evening from Tendacare. All staff were really good with mum, kind and patient. However, the lady that came every morning didn't seem to understand that because mum has dementia she would often take off her pads at night. Instead, she made accusations
to my siblings claiming I left my mum in wet soiled clothes when I did not. Despite me asking Tendacare not to have contact with my siblings the accusations continued causing a rift between me and my siblings. Mum is now in a care home leaving my 83-year-old dad heartbroken. Tendacare does an excellent job of care but management needs to be mindful of the communications their staff have with family members. While I accept they have a duty of care serious consideration needs to be made before making accusations. I am disappointed that the carer didn't feel able to speak to me instead of assuming things.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for taking the time to share your feedback. We are very sorry that you found elements of our service did not meet your expectations and have taken on board your comments. We take the best interest and health and welfare of our clients very seriously, and for those who do not have capacity, the involvement of their nominated Power of Attorney is critical. Once again we are sorry that your experience of our support was not a positive one. We hope your mum has settled into her new environment and extend our very best wishes to you, your father and your siblings. Best wishes.


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Review from Nigel W (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to recommend Tendacare, the carers who visited to help my parents were friendly, helpful and yes, caring! The company is local to me and was easy to contact and visits were on time and exactly as requested. Excellent service, thank you!

Reply from sophie stevenson, Manager at Tendacare

Thank you for your review. I am pleased that we were able to provide support to your parents when it was needed.


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Review from Diana M (Mother of Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite, friendly, chatty, very efficient and helpful. It is good to witness how carers interact with my daughter! Great care, not pushing, giving good support.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. Happy New Year to you all.


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Review from A A (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Tendacare for the first time after my mum died as we needed a couple of hours care a day for my dad and the agency that looked after my mum had no availability so I looked locally at alternative providers. Now I really wish we'd used Tendacare for Mum's care as well.
The team were amazing,
they conducted the initial house visit assessment, they listened carefully to my dad, spoke to him rather than me and ensured he was comfortable with the support. He had a core team of 3 carers and got to know them all well, they accepted his quirky-ness and the rigidity of his daily routine without batting an eyelid. Towards the end of his life when we required additional support this was provided at short notice. We had access to an app which was updated promptly after each visit so we could see what had been needed. The team were truly outstanding and I cannot recommend them highly enough.

Reply from sophie stevenson, Manager at Tendacare

It was an honour to be able to support your dad is his final weeks. It was very sad that he passed so soon.
Thank you for your lovely comments which I will pass on to everyone.


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Review from S R (Client) assisted by family/friend published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer's timekeeping is very good. They are always pleasant, friendly and good at listening. They ask if I want any extra help. I feel clean, refreshed and tidy after their visits. I am satisfied with the office contact if anything changes.

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Review from D H (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I turned to Tendacare when my wife became chronically ill because they had attended to my neighbour for many years and she spoke highly of their care reliability and professionalism. I did not regret my decision. The staff were always friendly, cheerful, caring and knew their job. They always told my
wife what they were going to do and also kept me in the loop. They never seemed to be rushed. They had time for us both. Communication was also good with the office. I have nothing but praise for Tendacare and wish them well. A carer and staff member both came to her funeral. So kind and so thoughtful.

Reply from Susan Smith, Manager at Tendacare

Thank you so much for taking the time to write this, we really appreciate your feedback as it will help others to make choices too. Kind regards


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Review from J P (Daughter of Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to Tendacare. Outstanding on every level. Each and every carer brings their love and devotion to the client (my mum) and brings their character too. Offering a warm and friendly atmosphere. Each one is unique and special. We are so lucky that our mother was so very well cared for and happy,
especially in her last days. She loved all the carers that came. They were very professional and skilled. They always went to extra mile.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your lovely comments. Your mother was such a great character and we were honoured to be able to care for her in her final hours.


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Review from Sally H (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare came to visit my mum for over three years. The carers were always totally professional whilst being friendly, caring and upbeat even when Mum was very unwell. Mum used to look forward to the carers coming as they were always cheerful, and she knew they would think of the little things that
were important to her, ensuring that she could be herself and always making sure she was treated with empathy & dignity. I would have no hesitation in recommending Tendacare to anyone needing carers for themselves, a family member or a friend. Thank you for everything you did for Mum.

Reply from sophie stevenson, Manager at Tendacare

Thank you for reviewing our service. I am so pleased to hear that your mum looked forward to our carers coming to visit her. Being able to help with those important little things really does mean so much to our clients, and it is lovely to hear that we achieved this with your mum.
Best wishes.


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Review from Fiona B (Daughter of Client) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare started looking after my mother in January 2016 after she had suffered a small stroke. She remained happily in her home until July 2022 when she unfortunately fell and broke her shoulder. After a short spell in hospital she has now moved to a Nursing home at the age of 93. During the seven
and a half years that Tendacare looked after her, I was extremely confident that she was well cared for. If they had any concerns they would contact me. Their team was always cheerful and my mother very much looked forward to their visits. Sometimes there were periods when she needed a lunchtime carer too, for example after a hospital procedure and although they require notice, they were very accommodating and flexible with their attendance. I have no hesitation in recommending them. My greatest thanks go to Tendacare who made it possible for her to stay in the home she loved for so long.

Reply from Susan Smith, Manager at Tendacare

Thank you for taking the time to send in this review, we very much appreciate it.
Kind regards,
Sue


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Review from David W (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Different assistants often used but all were prompt, courteous, assistive and personally pleasant. Washing and dressing routines were made easy by the help given. Booking appointments arrangements were occasionally insecure. Original introduction visit by office senior, fully explanatory and inspired
confidence that the service would be good - and so it transpired. Recommendations of Tendacare by friends proved accurate I am pleased to say.

Reply from sophie stevenson, Manager at Tendacare

I am very pleased that you found our support to you helpful. Time management is something that we are constantly keeping under review and your feedback in this regard is very helpful, thank you.


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Review from Martin D (Husband of Client) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wholely positive. Tendacare provide a superb service. Always on time, professional, knowledgeable and always very helpful. Often going out of their way to go the extra mile. I thoroughly recommend them.

Reply from Susan Smith, Manager at Tendacare

Thank you Martin for completing our review card, it is much appreciated. It has always been such a pleasure to care for your wife. We wish you both well for the future. With kind regards
Sue S.


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Review from J R (Husband of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I are well pleased with Tendacare. The carers are competent and have been very helpful in arranging for her to start walking again. They have kept all appointments and although a small number have been late, these have been difficult times. We are certainly happy to recommend them.

Reply from Susan Smith, Manager at Tendacare

Thank you for taking the time to complete the review form, it is very important to us to pass on the information given, by way of feedback, to others looking for care services. Sue S.


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Review from Joanne J (Daughter of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I requested Tendacare carers for my 91-year-old mother to help her in recovery from a major operation in hospital. The ladies have been a great back-up to my caring. I have found every aspect fantastic, from the initial introduction to Tendacare, how they work, what the ladies are happy to do and looking
after my Mum. They have cared for Mum how I am caring for her, from ensuring her medication is taken, preparing light lunches and snacks to even putting the washing out. Probably the most important thing to me is they have made time to have a chat, sometimes a quick coffee. Their paperwork is also highly organised and thorough. A very professional caring company. I couldn't recommend them highly enough. Thank you.

Reply from Susan Smith, Manager at Tendacare

Thank you, Joanne, for taking the time to send this review, we really appreciate it. We are always so pleased when we are able to support people to recovery and self-caring independently.
Wonderful!
Kind regards, Sue


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Tendacare is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 89 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tendacare is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Susan

Susan Smith

Job Title: Registered Manager

Joined: 1991

My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.


Frequently Asked Questions about Tendacare

What Type of Services does Tendacare offer?

Tendacare offers Home Care.

How many Carers does Tendacare employ?

Tendacare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tendacare to verify any information. View our terms and conditions. Tendacare has a Platinum Service – more info.