Tendacare

41 The Street, Ashtead KT21 1AA
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9.8 72 Reviews
  • Tendacare, Ashtead
Tendacare is an established local homecare organisation of over 30 years that provides homecare visits to adults who are generally older and/or disabled living in the neighbouring areas of Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom. Many of the staff work proudly for Tendacare and have done for many years because they really understand person-centred care, independence and dignity.

Following discussion and a non-obligatory assessment by an experienced assessor, visits can be arranged from half an hour and increased in quarter of an hour time blocks as required. Clients can receive as much or as little care as they wish, from once a fortnight to five times a day with two care staff if needed. Tendacare staff are flexible and responsive to clients’ needs and use careful planning to provide a tailored service that considers clients’ commitments and appointments.

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Care Provided by Tendacare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Susan Smith
  • Person in charge
  • Susan Smith (Manager)

Funding & Fees Guide for Tendacare

  • Prices

  • From £31.50 per hour

  • We also do 1/2 hour visits from £24.50 and 3/4 hour visits from £27. 00
    Weekend and unsocial hours attract an uplift to these rates

Tendacare Reviews (72)

Total of 72, showing 21-40
9.8

Tendacare has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years. Over all time Tendacare has 72 reviews.

Overall Experience

  • 57
  • 13
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Date Published

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Review from Diana K (Daughter of Client) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare provided a very efficient and caring service for 4 months for my mother who was diagnosed with a terminal illness. The office staff always responded quickly to phone calls and set in place extra help as it was needed. It took a while for my mother to settle into a routine with the visits,
as she was fiercely independent, but over time, she grew to look forward to their visits, especially the ones she formed a close bond with. The care and empathy my mother was given (and also myself and other family members) in her last few days, was second to none. Thank you to everyone at Tendacare.

Reply from Susan Smith, Manager at Tendacare

Thank you for your thoughtful and accurate review. It is a privilege to be able to support people at home in their last days and I am pleased that we were able to fulfill this for your mother and you and the family. Kind regards.


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Review from Roderick G (Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The over 30-years that some of the management and staff have worked for Tendacre is impressive and reassuring. My wife and I appreciate all their human understanding, some of them have been nurses and particularly caring. The only trouble is that Covid-19 has created unexpected difficulties at short
notice. The manager keeps us well informed about this. They are a very hard working team.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. We do have a lovely team, and I am pleased that you are reassured by their visits.


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Review from J O (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers whom I have met generally seem to be kind, thoughtful and patient with my mother. Mum responded well to those with a friendly, cheerful manner and definitely has her favourites, but is also happy with the service overall.

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Review from Christine S (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. They are punctual, caring and consistent. They provide a very attentive and personal service sensitive to my mother's needs. Other words that I could use are cheerful, reliable and much valued.

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Review from G R (Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I'm receiving is excellent. The staff are so kind and friendly.

Reply from Susan Smith, Manager at Tendacare

Thank you, Gillian, for your review. I'm glad it is meeting your needs.


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Review from Sophie L (Daughter-in-law of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare cared for my mother-in-law for 5-years with developing Alzheimer's. We were impressed with the way staff and management looked after her with her evolving needs with sensitivity and professionalism. In the early days, we remember cheerful care staff developing good relationships with her,
maintaining effective personal care as dementia developed. Visits increased from 2 to 4x a day, we knew she was safe in their hands, staff were well organised, knew what to do, reliable, their good sense of humour did wonders. They alerted us when she was off-colour, and on two occasions, called and briefed ambulance staff and stayed till we arrived. During covid, we were well informed on how she was, how she was eating etc. When she suddenly moved to our home, the agency responded immediately - staff experience and training shone, suddenly doing bed washes, commode transfers, catheters, feeding, all with a smile, a good dose of compassion for mother-in-law, and buckets of reassurance for us.

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Review from Nicky F (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare looked after my father very well. They were reliable, competent, compassionate and caring. They were very responsive to changing needs and demands, I found.
They were very flexible when I asked them to come at different times, or do slightly different tasks.
Tendacare were always pleasant
to deal with. We are very grateful and would highly recommend Tendacare.

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Review from Laura S (Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went downhill fast after being diagnosed with MS and was very scared at how I was quickly unable to do simple tasks, this is when Tendacare stepped in helping me to wash, dress and prepare my lunches whilst my husband was at work.
I felt I didn’t want to ask my husband to do everything I needed
all the time. Tendacare filled these needs and are very flexible with the timings I require. The same carer is very important to me when showing which they have provided for a long time! I feel very safe and looked after in their care.

Reply from Susan Smith, Manager at Tendacare

Thank you, Laura, for your review. It is much appreciated.


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Review from Sam C (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare has been providing my father's care for a few months. I can only sing the praises of all the staff that help support my Mum with Dad's complex needs. The staff show compassion, empathy and kindness. They have a genuine concern for his wellbeing and for my Mum's. When I visit Dad, he is always
showered and clean-shaven, comfy in his bed. The staff take their time to make sure everything is completed that needs to be done, and always offer my parents a cup of coffee or soft drink before they leave. They do go the extra mile and go above and beyond. The team always asks how they are and makes conversation, which is so important as loneliness is a big thing for my Mum being his main carer.
Having Tendacare in place has allowed me to step back and focus on my work without panicking about Dad's care, especially over the pandemic. The staff always follow PPE and infection control guidelines to keep themselves and my family safe. Tendacare is exceptional! Highly recommended!

Reply from Susan Smith, Manager at Tendacare

Thank you, Sam, for your review. It is much appreciated.


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Review from David R (Son of Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, we were very pleased with the service my father received. The staff were very friendly and proficient also very reliable. The other good thing, if possible, they kept to the same carers, which was very good for Dad.

Reply from Susan Smith, Manager at Tendacare

Thank you, David, for your thoughtful review, we were so pleased that we were able to support Dad as we did.


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Review from V A (Niece of Client) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare were fabulous - they treated my 99-year-old aunt with dignity and humour. She looked forward daily to them coming. Highly recommend.

Reply from sophie stevenson, Manager at Tendacare

Thank you for your review. We do have a wonderful team of care staff who take pride in making their visits a positive experience for people that they visit.


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Review from A K (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of Tendacare since January 2019 and am very happy with the service provided. Carers, almost without exception, are lovely girls, very polite, kind and helpful. They are also well trained in all aspects of care, giving me excellent personal care in most cases. I am treated with
dignity and respect, and my carer carries out according to my requirements. The carers are also cheerful, and we enjoy pleasant conversations, which lifts my spirits as I am wheelchair-bound.

Reply from Susan Smith, Manager at Tendacare

Thank you so much for taking the time to write this lovely review.


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Review from Catrina C (Daughter of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Tendacare service for our elderly father. They provide an invaluable service administering medication twice daily and helping with any chores. My father can be quite difficult, and the staff have always dealt with him with patients and understanding. On a few occasions, they have
gone out of their way to drop in on my father when I've had concerns and couldn't get to visit home. I would not hesitate in recommending Tendacare and have found all the staff including management, to be approachable and helpful.

Reply from Susan Smith, Manager at Tendacare

Thank you, Catrina, for your thoughtful and comprehensive review


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Review from Liz P (Daughter-in-law of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare were excellent even from the initial call. They put together a care package within 24 hours and the office staff were extremely helpful and understanding. The care delivered was excellent. Courteous and polite staff. Tendacare was very flexible with times and cancelling changing the packages.
Definitely recommended.

Reply from Susan Smith, Registered Manager at Tendacare

Thank you so much for your timely review. I'm so glad we were able to provide the support needed.


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Review from C R (Wife of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly two years of assistance with the care of my husband, I can say that all Tendacare staff were efficient, friendly and totally caring.
They were able to adapt to our changing needs and times, offered constructive ideas and suggestions when circumstances allowed.
Would recommend to everyone!

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Review from C E (Daughter of Client) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has used the care agency for the past 5-yeards approximately with increasing help over the past year. The carers we have met over his final week; were amazing. They not only met his physical needs with care and compassion but also, went the extra mile without being asked. Two of his carers
showed such caring skills; which went above and beyond, and we are truly grateful they were involved in his care. There were others too - some of the male carers demonstrated a real empathy and passion towards their clients and for their work too.

Reply from Susan Smith, Manager at Tendacare

Thank you for your informative review. I am pleased that our care staff were able to support and provide the personal touches to your Father that made a difference to him and comfort to his family. Sue S.


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Review from Richard E (Son of Client) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare looked after my mother for 15 months. All the staff are well trained, dedicated, reliable, friendly and kind, who treated my mother and her home with great respect. Due to her illness, it was often difficult to give her the care she needed but all the staff had the patience and perseverance
to deal with that. The fantastic care given to my mother enabled her to have a dignified last few weeks before she passed away peacefully at home. I would have no hesitation in highly recommending Tendacare.

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Review from Eileen C (Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no grumbles about any of the carers who come to shower me each morning, and dress me too, and make my bed. They have all been very willing to do anything I ask of them.

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Review from Gary C (Son of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I witnessed my father being treated with friendliness, respect and engagement whilst they efficiently attended to whatever tasks were required.

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Review from John T (Son of Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A reliable and helpful company, offering a safe and friendly service. They are careful to fulfil their brief with relaible and approachable office staff.
Due to other arrangements, we no longer need their services but should the situation change, I would be prepared to call them back immediately.
I
have had no cause to complain about their service or administration during our time with them.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Tendacare is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 89 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tendacare is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Susan

Susan Smith

Job Title: Registered Manager

Joined: 1991

My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.


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