Crossroads Tendring & Colchester

Unit 3, Bosworth House, Clacton-on-Sea CO16 0EA
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9.9 15 Reviews
  • Crossroads Tendring & Colchester, Clacton-on-Sea
Crossroads Care (Tendring and Colchester) provides high-quality home care to those living in Essex.

Respite care is offered to give families a break from their caring duties.

Person-centred care packages are offered to people to help them live independently at home for as long as possible.

Staff are selected that are kind and compassionate and who come from a strong care background.

All candidates are subjected to rigorous reference and CRB checks and undertake further training. Staff are taught to treat individuals with dignity and respect at all times.

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Care Provided by Crossroads Tendring & Colchester

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crossroads Tendring & Colchester
  • Person in charge
  • Juliet Jeffrey (Manager)

Funding & Fees Guide for Crossroads Tendring & Colchester

  • Prices

  • 22.50 per hour

  • Some of our services might be eligible to be paid by Essex County Council if it is for respite breaks.

Crossroads Tendring & Colchester Reviews (15)

9.9

Crossroads Tendring & Colchester has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years. Over all time Crossroads Tendring & Colchester has 15 reviews.

Overall Experience

  • 12
  • 3
  • 0
  • 0
  • 0

Date Published

15
5
13
13
2

Review from Allan G (Son of Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads have been helping my mum with her personal care for many years and are fantastic! Our normal carer is wonderful, we couldn't ask for anyone better or more professional. Great job from everyone at Crossroads.

Reply from Juliet Jeffrey, Manager at Crossroads Tendring & Colchester

Thank you very much for your kind words, much appreciated.


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Review from I W (Wife of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We having been having a companion for my husband for just over a year which enables me to play bowls on a Friday, we always have the same ladies (at our request) my husband gets on so well with her and she has become a good family friend. The service provided is lovely although not without some teething
issues.

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Review from D J (Husband of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care staff who attend to my wife's needs. My only problem as far as I am concerned is that 14 days notice is required. This under normal conditions may be ok, in my case the activity I use as a break is is variable times and dates as certain times of the season/year/month.

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Review from R G (Wife of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Tendring & Colchester arranges for a carer to sit with my husband for 3 hours per week. The carer is consistently the same person who has built up a good relationship with my husband and encourages him to do the things he enjoys. I can take a break knowing that my husband is in safe hands.

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Review from P S (Wife of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The companion that comes is lovely. We are both always pleased to see her. She is friendly, caring, easy to talk to and professional.
Always arrives on time. Care plan always completed with details of the visit.
Office staff friendly and helpful.
I would recommend this companion service.

Reply from Juliet Jeffrey, Manager at Crossroads Tendring & Colchester

Thank you for taking the time to review our service, much appreciated.


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Review from Paula L (Daughter of Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A much appreciated service.
Friendly carer who has a good relationship with my mother.
Uses initiative to carry out tasks and is very helpful.
Good time keeping.

Reply from Juliet Jeffrey, Manager at Crossroads Tendring & Colchester

Thank you very much for taking the time to complete the review; much appreciated.


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Review from G H (Husband of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The member of staff allocated to us fits in very well with both of us.

Reply from Juliet Jeffrey, Manager at Crossroads Tendring & Colchester

We do our best to match our clients with our members of staff, I am glad it is going well, and thank you for taking the time to complete a review.


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Review from J M (Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went out with my support as usual today. She pushed me in the ambulance chair. We had a coffee and a walk along the seafront. My support is the same as she always is warm, and friendly, lovely attitude and is a pleasure to spend time with. She is an asset to the company.

Reply from Juliet Jeffrey, Manager at Crossroads Tendring & Colchester

I spoke to the reviewer who stated she is delighted with our staff but sometimes calls out of office hours so does not get a response which is why we only received 4 stars for management


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Review from Janice C (Wife of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care and support from Crossroads Tendring and Colchester for approximately the past 3+ years and I cannot praise them highly enough. The service we receive is excellent both with regard to our carer and the office-based staff. We have had the same carer for virtually the whole
time and she is the most caring, friendly person you could wish to meet, whilst always remaining professional. Always been on time, can't ever remember her being late, nothing is too much trouble, will always discuss with my husband what he wants to do, sit in the garden, watch TV, take a trip out, or just simply sit and natter. This lady is of enormous support to me too; always ready to listen and offer her advice and friendship should I need it. I would recommend this service without any hesitation to anyone and everyone.

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Review from Dominic B (Nephew of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset Crossroads have been extremely accommodating and supportive.
My aunt had only experienced NHS arranged (and funded) home help support. They came randomly throughout the day, with attendance windows of 7-10am or 6-9pm which meant she was awake and expecting support sometime in the new
few hours which exacerbates anxiety and means there is no real routine.
Crossroad team attend on time and are happy to stay the full allocation, not wanting to rush off as have a long list of people to get to.
My aunt has repeatedly commented how wonderful the ladies are who attend, how accommodating and patient. She has 4 visits a week and has been able to amend the attendance periods and alter timings to assist with accompanied shopping visits or hospital appts.
My engagements when setting it up, being present for the initial home assessment and when paying the invoices; they are thorough and clearly prioritise their clients. It has been an ease, even a pleasure!

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Review from V F (Son of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family have been using Crossroads for a few years now and could not manage without them, they are highly professional with great caring staff who we feel treat my mum like one of their own family, I just wish they were available weekends and bank holidays as I would give them more work time, with
using Crossroads Clacton my mum is receiving the best care we could give her.

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Review from Richard B (Son of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads has consistently delivered a 1st class service supporting my mum with care and dignity; they are always very prompt and effective at responding to ad-hoc requests which has been a great help to me.

Reply from Juliet Jeffrey, Manager at Crossroads Tendring & Colchester

We will always do what we can to support our carers. Thank you for the kind words.


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Review from Karoline H (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the service for at least eight years. Crossroads has always made sure that I have the same carer who has become a trusted friend. In the event that she has time off for a holiday or a personal appointment, there is always a lovely lady to take her place. My carer does my shopping often with
me in town and personal care. All the staff I have had dealings with are caring and can be trusted with personal information. I am paraplegic and incontinent. I would recommend Crossroads to anyone who needs kind and considerate care.

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Review from Michael C (Husband of Client) published on 3 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to hospital after a serious fall. The care and support we have received since her discharge has been superb. We have been using Crossroads Tendring and Colchester since October 2016 and have increased from 4 hours a week, to 8, such is the trust we have in the care provided. Can
not praise this company enough.

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Review from Victoria B (Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always know the name of my carer and the time of service which I like and I get a choice of what to do and where we go.

Reply from Juliet Jeffrey at Crossroads Tendring & Colchester

Thank you for the lovely review, I am glad you are enjoying the service.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Crossroads Tendring & Colchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Crossroads Tendring & Colchester is calculated as follows: ( (68 Excellents x 5) + (10 Goods x 4) ) ÷ 78 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Tendring & Colchester is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Katie

Katie Grover-Croft

Job Title: Care Manager

Joined: 2006

Katie has worked for Crossroads for over 17 years and does the face-to-face assessments with our clients.


Juliet

Juliet Jeffrey

Job Title: Registered Manger

Joined: 2004

Juliet has worked for Crossroads for over 20 years and has an affinity for carers and a passion for her work.


Tracey

Tracey Bennet

Job Title: Co Ordinator

Joined: 2016

Tracey started at Crossroads as a care support worker and made the switch to the office, she does all the rotas and care schedules.


Frequently Asked Questions about Crossroads Tendring & Colchester

What Type of Services does Crossroads Tendring & Colchester offer?

Crossroads Tendring & Colchester offers Home Care.

How many Carers does Crossroads Tendring & Colchester employ?

Crossroads Tendring & Colchester employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Tendring & Colchester to verify any information. View our terms and conditions. Crossroads Tendring & Colchester has an Enhanced Service – more info.