TerraBlu Ltd

9 Calverley Park Crescent, Tunbridge Wells TN1 2NB
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9.9 56 Reviews
  • TerraBlu Ltd, Tunbridge Wells
TerraBlu HomeCare is a local independent care company established in 2002 to support older people with care needs and adults with a disability to remain independent in the comfort of their own homes, serving Tunbridge Wells and Tonbridge, as well as surrounding areas.

Through enhancing quality of life, skilled and friendly care workers want clients to feel fulfilled and safeguarded. The provider has won awards for staff training and the quality of its service.

Specialist care for dementia is available, with support programmes set up to work in partnership with clients, which is further assisted by an online communication system.

TerraBlu Homecare is proud of the service it provides from an outstanding team of Support Workers, who make a difference every day to the lives of its clients.

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Care Provided by TerraBlu Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Terrablu Ltd
  • Person in charge
  • Julia Mead (Director of Care)

Funding & Fees Guide for TerraBlu Ltd

  • Prices

  • From £20.00 a home visit.

  • We charge different rates according to the length of the call and the time of day. Please call us for more details.

TerraBlu Ltd Reviews (56)

Total of 56, showing 1-20
9.9

TerraBlu Ltd has a Review Score of 9.9 (9.885) out of 10, based on 15 reviews in the last 2 years. Over all time TerraBlu Ltd has 56 reviews.

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Review from Patricia H (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TerraBlu helped support my mother for over five years. Without their outstanding professionalism, endless patience and kindness, Mum would not have been able to live independently for as long as she did. Her carers were wonderful, always accommodating and gentle with Mum, and her quirky ways. I would
recommend them in a heartbeat.

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Review from S L (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having an awful and very distressing experience with our mum's previous care providers TerraBlu was recommended to us by a District Nurse. We have found the whole team absolutely professional and caring. We found them genuine and trusted them completely. Their care and understanding have helped
us through a very difficult time. Thank you.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to complete this review. It is always lovely to hear wonderful words about our amazing support workers.


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Review from J M (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with the care TerraBlu provided for my mother. They provided individualised care for a vulnerable older person with kindness and professionalism. They ensured all decisions were with the client in mind and ensured we were involved and kept well informed. Their experience in the services
available and equipment to make living at home achievable was very much appreciated. In addition, they were thoughtful and supportive in providing additional care to enable attendance to life events and appointments. The staff were caring and trustworthy, providing us with peace of mind that Mum was truly cared for.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to complete this review. The TerraBlu family loved looking after your lovely mum!


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Review from Linda J (Daughter of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed by the excellent care that my parents receive from Terrablu. The staff are not only highly skilled and professional but also warm and friendly.
My parents look forward to seeing them on a daily basis, as they have got to know the team of regular carers that make the visits at either
end of their day.
It takes so much pressure off me, their daughter, knowing that they are so well cared for and I can only highly recommend this care service!

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking time to say these kind words.


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Review from Martin W (Son of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been hugely impressed with the care Mum has received from TerraBlu. The team in the office do a superb job of managing our needs and the visiting care staff have been lovely with her. The carers have all been so dedicated and kind, enabling Mum to remain in her own home for longer. I’d happily
recommend TerraBlu.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind comments. We are very pleased to look after your wonderful mum.


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Review from Diana L (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most carers are very good, some are not.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to review our services. We of course are reacting to your comments and will be in contact to arrange a meeting to discuss further.


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Review from Jackie M (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my elderly parents started to need extra help with their care, a friend recommended TerraBlu as she had been and still is very happy with them. The whole team from the carers to the office staff are excellent. Kind, caring and extremely efficient. Without Terrablu’s support, my life would be very
different. They take away any worries and concerns when it comes to looking after older parents. I would not cope without them, my parents certainly wouldn’t.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you so much in taking time to review our care services.


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Review from Stephen M (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, courteous and professional at all times. I have various members of the Terrablu team to help me and they have all shown the above qualities at each visit. I have been very impressed with the high level of care shown by all carers who have been involved with my care.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you so much for taking time to review our services.


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Review from Chris G (Husband of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been a client of TerraBlu for approximately a year and from our first contact I have found Terrablu a pleasure to work with. They provide support for my wife who is wheelchair-bound after a major stroke. Our primary carers are so supportive and caring. I have nothing but praise for them.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking time to review our services. We are not only lucky to have fantastic support workers working for us but kind and friendly clients that are a pleasure to visit!


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Review from Ann M (Wife of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a carer come every morning to wash and dress my husband. They are always cheerful and do a very caring service and ask if there is anything else they can do.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind words and for taking time to complete this review.


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Review from A D (Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers have improved my life. I feel safe with them and enjoy seeing them. I know I can trust them if my needs increase and know I can rely on them to do the job and be on time and treat me with dignity and respect (not all agencies manage this in my experience). The office is approachable and
accommodating with good communication, you are more than just a number to them. Carers are well-supported and well-trained so they are confident in the work and above all, want to be there. It's the best agency I've had and every carer has been great.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind words and taking the time to provide a review.


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Review from D H (Son of Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

TerraBlu provide constant levels of personalised high service to my mother who lives in an assisted living complex. From the outset, the team at TerraBlu were keen to get to know Mum as an individual and establish her particular needs. The team are proactive in dealing with issues that may impact Mum's
well-being and are very effective in keeping the family updated. The team are also able to take Mum to medical appointments with prior arrangement. I recommend TerraBlu in the highest possible terms for their excellent care!

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to complete this and for your kind words.


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Review from B B (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an amazing team around me.
Always helpful, reliable and pleasant.
I look forward to my carers coming and the conversations we have.
I can't fault them.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to complete this and for your kind words.


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Review from Nigel D (Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the way I am treated by all the staff. The staff are very caring and professional. The staff treat me with great respect and I feel that they go above and beyond when looking after me. I don't know how I would manage without them. It's not just the physical aspect of the care
it's the mental health side because I look forward to seeing them morning and evening. The office staff are also on top of their game, nothing is a problem. All the staff help make my life more enjoyable so thank you very much.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to give us this review and we are so glad we make a difference in your life.
Emma


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Review from K J (Wife of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having several home care companies. I found the best one at last. Three double-handed calls a day. Times are great, they fit around us. All carers have been caring, respectful and manage difficult times brilliantly.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to review us and for your kind words.


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Review from A F (Husband of Client) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my wife receives is excellent, very caring and understanding of her dementia and other problems. The carers are pleasant and knowledgeable. I would recommend them.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for taking the time to complete this review as we really appreciate the feedback.


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Review from N F (Wife of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my husband receives from TerraBlu. All the carers who attend to him are very caring and pleasant, treat him with dignity and arrive on time for his visits. Anything you may need help with, the management team are always there for you. All in all, a very good all-round
care company.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind words and it always helps when the support team enjoy visiting such a lovely person!


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Review from Suzanne L (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Terra Blu have cared for my mother for a few years and enabled her to remain in her own home safely and happily. The office always kept in contact and the carers are kind, professional and reliable. Thank you for all your kindness and support.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind words. It was a pleasure to have been able to support your mother in her own home.


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Review from Lesley B (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reliable, friendly and helpful. From the carers to office managers and staff. I am very grateful that they have allowed my dad the ability to be able to stay in his own home. They are all very good at informing me of any problems with my dad's health, which is so reassuring.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind words and it's always a pleasure to hear that we make a difference!


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Review from B B (Son of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started using TerraBlu the second week of February to support my mother on her return home from the rehab unit. They have been first class. Efficient, professional, polite, attentive. Everything we could have asked for.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you for taking the time to give us your feedback. Kind regards Richard.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for TerraBlu Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for TerraBlu Ltd is calculated as follows: ( (80 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 87 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TerraBlu Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Julia

Julia Mead

Job Title: Director of Care

Joined: 2006

Julia is our Registered Manager and makes it her priority to know each of our clients personally.


Netta

Netta Sceal

Job Title: Deputy Care Manager

Joined: 2006

Netta is our Deputy Care Manager and works with Julia to give our clients the best homecare experience.


Emma

Emma Foard

Job Title: Operations Support

Joined: 2007

Emma looks after the operations side of the business.


Tracy

Tracy Roberts

Job Title: Care Co-ordinator

Joined: 2023

Tracy makes sure that clients have their preferred call times and that staff are happy with their care rounds.


Frequently Asked Questions about TerraBlu Ltd

What Type of Services does TerraBlu Ltd offer?

TerraBlu Ltd offers Home Care.

How many Carers does TerraBlu Ltd employ?

TerraBlu Ltd employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TerraBlu Ltd to verify any information. View our terms and conditions. TerraBlu Ltd has a Platinum Service – more info.