TerraBlu Ltd

9 Calverley Park Crescent, Tunbridge Wells TN1 2NB
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9.9 56 Reviews
  • TerraBlu Ltd, Tunbridge Wells
TerraBlu HomeCare is a local independent care company established in 2002 to support older people with care needs and adults with a disability to remain independent in the comfort of their own homes, serving Tunbridge Wells and Tonbridge, as well as surrounding areas.

Through enhancing quality of life, skilled and friendly care workers want clients to feel fulfilled and safeguarded. The provider has won awards for staff training and the quality of its service.

Specialist care for dementia is available, with support programmes set up to work in partnership with clients, which is further assisted by an online communication system.

TerraBlu Homecare is proud of the service it provides from an outstanding team of Support Workers, who make a difference every day to the lives of its clients.

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Care Provided by TerraBlu Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Terrablu Ltd
  • Person in charge
  • Julia Mead (Director of Care)

Funding & Fees Guide for TerraBlu Ltd

  • Prices

  • From £20.00 a home visit.

  • We charge different rates according to the length of the call and the time of day. Please call us for more details.

TerraBlu Ltd Reviews (56)

Total of 56, showing 21-40
9.9

TerraBlu Ltd has a Review Score of 9.9 (9.885) out of 10, based on 15 reviews in the last 2 years. Over all time TerraBlu Ltd has 56 reviews.

Overall Experience

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Date Published

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Review from D P (Daughter of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used TerraBlu to help my Mum who has Alzheimer’s. From the thorough initial assessment to the carers visits, TerraBlu were fantastic. The carers treated her with dignity, respect and brightened up the days with their visits. They were totally understanding of Mum’s needs and nothing was too much
trouble for them.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your kind words. Always a pleasure to visit such a wonderful lady!


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Review from Diane K (Sister of Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very independent and was reluctant to receive care. However, after the first visit to prepare her a meal and get her undressed ready for bed, she was reassured and immediately began to look forward to her visits and a chat. The care and concern delivered were excellent. Unfortunately,
it soon became evident that she needed residential care. She passed away in a care home in Bournemouth a month later.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you Diane for taking the time to write this review. We very much enjoyed supporting your sister and hearing about her nursing life.


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Review from Mark M (Son of Client) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TerraBlu looked after my father for 2 years. He was a private person and never liked people in his home, but I must say the team were brilliant. Dad really liked his carer who treated him with dignity. He died 2 weeks ago age 91. TerraBlu allowed my father to stay in his own home and he was happy right
up to the end. Thank you all at TerraBlu.

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for your lovely review. It was our pleasure to look after your father and he will be very much missed by everyone.


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Review from Michael P (Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have three morning visits and two evening visits. The morning visits are very valuable and I value the help, the continuity and reliability. The evening visits are fine but less valuable consisting of a soup and a chat, but always friendly and good for morale. Many thanks.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you for taking the time to give us your feedback Michael.


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Review from K P (Daughter-in-law of Client) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so delighted with the care received by my father from TerraBlu over the last few years. It has enabled him to stay in his own home far longer than we had anticipated. His eyes light up when he sees his favourite carers and whilst he has practically no short term memory, he does remember
them when they arrive. They genuinely seem to 'care' for him and have made many suggestions to improve his living conditions which we have tried to input. He barely leaves home now (which is probably a good thing!) but we are confident that he is safe in his own home and as happy as he can be in the circumstances. Thank you again TerraBlu!

Reply from Emma Foard, Operations Support at TerraBlu Ltd

Thank you for the great feedback. The carers love visiting him and making sure he is safe and well.


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Review from Bridget C (Daughter of Client) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reassuring and helpful. The carers are always cheerful, competent and willing to help in every way. The management has communicated very well at all times and even good at coping with the challenges of Covid - much appreciated!

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you for taking the time to give us your feedback Bridget.


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Review from R R (Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

TerraBlu have provided care for me over - but not continuously over, the last ten years or so. The experience has been almost entirely satisfying. Communication with the office has improved. The carers, at a personal level, have been kind and efficient and frankly, I would not want to be without them.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you for taking the time to post comments on our service. I look forward to seeing you again once this pandemic is over.


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Review from Jane G (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly staff who are patient with my elderly demented mother. They have gone over and above to help out when the situation required it. Communication is good by email or phone calls when it's more urgent. Their expertise has helped on ways forward and changing the care for my mum. She sees a
small number of different carers which allows her to build relationships. It also means we can trust their judgment regarding her daily well-being and health.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you, Jane, for taking the time to comment on our service. I am glad we are in good communication with your mother's support.


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Review from Alan B (Son of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TerraBlu have the most caring and supportive staff who provide a service over and above any other provider in the area. This company is a shining example of how a care provider should operate, we cannot thank them enough.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you Alan for taking the time to post your comments on our service.


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Review from Alison E (Granddaughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandmother was very reluctant to accept carers into her home. TerraBlu carers have been so kind and patient and she now looks forward to their visits. They have been her lifeline to the outside world during this Covid pandemic. She has developed a trusting relationship with her carers and if the
time comes when she needs help with her personal care I feel she will be much more comfortable. As a family of key workers who have only been able to see her from a distance, it has put our minds at ease to know she has not been alone. Thank you so much for all you're hard work and dedication.

Reply from Richard Gould, Managing Director at TerraBlu Ltd

Thank you Alison for your kind comments on our service. I hope all is well with all your family.


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Review from Eunice W (Daughter of Client) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has only recently started to need care and we were recommended TerraBlu by a colleague at the hospital where I work. Mum was a bit worried about having carers in at first but now she loves them all. They are extremely kind and attentive and nothing seems to be too much trouble. The office is
also very efficient and keeps you informed if there are any changes to care etc. It is such a relief to have found such a caring company.

Reply from Richard Gould at TerraBlu Ltd

Thank you for your kind comments.


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Review from James (Son of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TerraBlu has delivered a first class service for my mother; the whole team is excellent without exception. We've had bad experiences with other agencies in the past and the peace of mind we now enjoy is down to the quality of the carers and the trust my mother places in them. I would wholeheartedly
recommend them.

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Review from Pamela B (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and helpful.

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Review from Abbe L (Daughter of Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For those responsible for the care of family members from a distance, please read on. Care commenced for my mother over 12 years ago. It culminated in end-of-life care for both my parents, sadly within the same year. My mother passed away from the devastating effects of MND and needed extremely specific
care. Through the depth of the relationship, a partnership between myself and key carers and members of the organisation developed. We learned together what was needed for MND care. Office staff helped co-ordinate help with NHS (hard for me from America). The journey was complex. We did not always get it right the first time - I think it is vital to stress this, as an indication commitment pays off. Nobody ever gave up. My mother was often difficult, but she had a strong bond with her carers, culminating in a close relationship with an exceptional individual who held my mother's hand at the end while keeping me virtually in the room. This level of care and perseverance is to be applauded.

Reply from Richard Gould at TerraBlu Ltd

Thank you for your much appreciated comments. They will be passed on to the team. It was a privilege to get to know both your parents, and particularly to hear the flying stories from your father.


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Review from John H (Client) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided by TerraBlu. The carers are very proficient and helpful - nothing is too much trouble. I also appreciate how the office keep me informed on changes to times, carers etc due to unforeseen problems. The office is always very helpful with problems of my own.

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Review from Margaret P (Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.

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Review from Maggie S (Daughter of Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, helpful, good knowledge of company, expectations and professional. Everything thought of for the clients, from feeding the birds to emptying bins.

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Review from Douglas W (Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service provided.
Efficient help. Excellent carers.
High-quality management and follow up.

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Review from Sheila Y (Client) assisted by family/friend published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the assessment, the lady that did the assessment was a very bubbly, cheerful person who put us totally at ease and we felt very confident that everything would work out well.
The lady who is the carer is a really nice, friendly lady who we are getting on with extremely well, she
is very efficient and does her job well, plus we have a very friendly and humorous relationship.
All in all 5* service.

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Review from Sally P (Daughter of Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother had a fall in Autumn 2016 resulting in two fractures in upper arm/shoulder joint and although she has the first floor as her flat, (we have the ground floor as a bungalow for myself, my husband and 2 children, now grown up and gone). Because I have partial hemiplegia down one side, the
result of an R.T.A. and severe brain damage in 1968, I consequently needed care for mum while she healed. Engaged Terrablu Ltd, morning and evenings, to shower her in the morning plus help to dress and evening to get her ready for bed. Have been employing them ever since because mum is 97, 98 shortly! I cannot fault them with their care, kindness and reliability. The firm is so professional with phone calls if there is ever a change in timings (very rare). They lay on at least three outings per year for clients. Also, I gather they have regular on-call training.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for TerraBlu Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for TerraBlu Ltd is calculated as follows: ( (80 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 87 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TerraBlu Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Julia

Julia Mead

Job Title: Director of Care

Joined: 2006

Julia is our Registered Manager and makes it her priority to know each of our clients personally.


Netta

Netta Sceal

Job Title: Deputy Care Manager

Joined: 2006

Netta is our Deputy Care Manager and works with Julia to give our clients the best homecare experience.


Emma

Emma Foard

Job Title: Operations Support

Joined: 2007

Emma looks after the operations side of the business.


Tracy

Tracy Roberts

Job Title: Care Co-ordinator

Joined: 2023

Tracy makes sure that clients have their preferred call times and that staff are happy with their care rounds.


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