TerraBlu Ltd

9 Calverley Park Crescent, Tunbridge Wells TN1 2NB
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9.9 56 Reviews
  • TerraBlu Ltd, Tunbridge Wells
TerraBlu HomeCare is a local independent care company established in 2002 to support older people with care needs and adults with a disability to remain independent in the comfort of their own homes, serving Tunbridge Wells and Tonbridge, as well as surrounding areas.

Through enhancing quality of life, skilled and friendly care workers want clients to feel fulfilled and safeguarded. The provider has won awards for staff training and the quality of its service.

Specialist care for dementia is available, with support programmes set up to work in partnership with clients, which is further assisted by an online communication system.

TerraBlu Homecare is proud of the service it provides from an outstanding team of Support Workers, who make a difference every day to the lives of its clients.

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Care Provided by TerraBlu Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Terrablu Ltd
  • Person in charge
  • Julia Mead (Director of Care)

Funding & Fees Guide for TerraBlu Ltd

  • Prices

  • From £20.00 a home visit.

  • We charge different rates according to the length of the call and the time of day. Please call us for more details.

TerraBlu Ltd Reviews (56)

Total of 56, showing 41-56
9.9

TerraBlu Ltd has a Review Score of 9.9 (9.885) out of 10, based on 15 reviews in the last 2 years. Over all time TerraBlu Ltd has 56 reviews.

Overall Experience

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Date Published

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Review from Neil H (Son of Client) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had the services of Terrablu for the past three years and it has been a great service for Mum.
Recently Mum had to visit hospital for nine days as she was poorly. When I explained and reengaged with the Terrablu team they were understanding and supportive, which helped Mum and our family
to re-establish a care package and support bespoke to Mum's needs.
I can only praise and thank the entire team of Terrablu for their kindness and support which has allowed Mum to build up her health and confidence.

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Review from E G (Daughter-in-law of Client) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, reliable. The carers understand her needs.

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Review from Brenda H (Wife of Client) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely ladies of Terrablu have been looking after my husband since mid-November. They are all always courteous and friendly to me and my family and especially to my husband. They are punctual and always neat and tidy. My husband looks forward to the friendly banter he has with ‘ his ladies’.

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Review from Debra A (Daughter of Client) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer’s, and Terrablu has looked after my mother for two and a half years starting with one visit a day and finishing with four calls a day every day. All the carers were extremely professional and kind. My mother liked them all. My mother was extremely ill in March this year and they
all did a fantastic job looking after her when she came out of hospital.
The office-based staff were also always very helpful and bent over backwards to make sure my mother had the proper care. So thank you all.

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Review from A W (Friend of Client) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friends carer has been absolutely brilliant - her work, attitude and care has been absolutely excellent. The team were very supportive, thank you.

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Review from S G (Daughter of Client) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Terrablu provide morning and lunchtime care to my mother. Carers usually come at the same time morning and lunchtime, they are very caring and got out of there way to help mum. If I have any worries about her I can phone and they will help out.
The only problem we do have is the continuity of carers,
I would like to have 2 or 3 carers on regular days.

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Review from Alice P (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother had a fall and needed more support than her private carer was able to provide, we were given a recommendation for Terrablu Ltd; we were not disappointed! Having used a similar agency previously and found the care provided to be inflexible and of poor quality, I have been really impressed
by all aspects of the care provided by Terrablu Ltd. From the initial interviews to the quality and kindness and personal approach of the care worker, to the efficiency of the administrator (which allows us to monitor carer information and communicate changes). The level of service and care received by my mother has been excellent. Thank you!

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Review from Margaret M (Daughter of Client) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is developing vascular dementia and has chronic heart disease. He is very frail but is still game to do things and has an active social life. The team are very patient and kind and deal with him very effectively. His physical health had noticeably improved with their attention to his needs
(averting potential ulcers, dealing with foot problems monitoring his weight for oedema) and with the confidence they give him to shower himself properly. As a result he always looks well turned out and glossy. He enjoys the interaction with the team members and there is always lots of chatter and laughter while they are getting him up. Timings and range of calls have been flexible to take account of his needs and the team have been very responsive to comments.

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Review from A W (Daughter of Client) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Terrablu provide my mum with dependable, regular and heartfelt care. My mum is very fond of her carers and they of her. It gives us great peace of mind.

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Review from Claire H (Daughter of Client) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving support from Terrablu for nearly 10 years. During the last three years mum's support has increased to a daily visit. Terrablu has some excellent carers and the service has improved greatly during the last 3 years. The staff in the office are very friendly and approachable.
Some of the care is outstanding. I live a long way away from mum and so it is essential that I can trust her care agency, which I can to deliver thoughtful, personal care.

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Review from J D (Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff were excellent, polite, helpful, efficient and competent well selected and trained. Initial assessment and care plan interview well organised. The management oversights in five weeks- requested earlier visit on one day- promised call back not received, helper came of normal time. One
Saturday morning no helper arrived, message left on weekend number at 9.30 am but no response. Otherwise very satisfactory.

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Review from Brian G (Client) assisted by family/friend published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are all lovely and willing to help us - care is always appropriate. Sometimes time punctuality is off par but generall they turn up when they say they will.

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Review from I A (Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am only in need of morning care and find all staff satisfactory and caring and helpful. The company is very well run.

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Review from Carol C (Daughter of Client) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Terrablu staff stepped up and worked diligently and with good care to keep my mother out of hospital and on the road to recovery. This was during a bout of ill health in the Autumn 2015.

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Review from M P (Client) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved in with our son and daughter-in-law last January as we could no longer manage on our own. Having always been very independent it was with some trepidation that we asked Terrablu for a carer - just for a short time each morning. We were amazed and delighted at the quality of care we received,
interwoven with an enjoyable personal relationship and a big element of fun. Our carers have done a superb job, not only the essential requirements but with an eye for those little extras which make such a difference. We cannot praise them enough and the organisation is also very good, supplying extra help when needed and altering the timetable when required. All round EXCELLENT!!

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Review from D L (Client) published on 29 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are extremely efficient, others are not so good.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for TerraBlu Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for TerraBlu Ltd is calculated as follows: ( (80 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 87 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TerraBlu Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Julia

Julia Mead

Job Title: Director of Care

Joined: 2006

Julia is our Registered Manager and makes it her priority to know each of our clients personally.


Netta

Netta Sceal

Job Title: Deputy Care Manager

Joined: 2006

Netta is our Deputy Care Manager and works with Julia to give our clients the best homecare experience.


Emma

Emma Foard

Job Title: Operations Support

Joined: 2007

Emma looks after the operations side of the business.


Tracy

Tracy Roberts

Job Title: Care Co-ordinator

Joined: 2023

Tracy makes sure that clients have their preferred call times and that staff are happy with their care rounds.


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