CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.7 78 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2006, they have been at the forefront of specialised social care for over 15 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided by CareYourWay Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Sabater (CEO & Founder)

Funding & Fees Guide for CareYourWay Devon

  • Prices

  • Clients will pay on a price per hour basis.

CareYourWay Devon Reviews (78)

Total of 78, showing 1-20
9.7

CareYourWay Devon has a Review Score of 9.7 (9.724) out of 10, based on 29 reviews in the last 2 years. Over all time CareYourWay Devon has 78 reviews.

Overall Experience

  • 64
  • 11
  • 2
  • 0
  • 1

Date Published

78
10
22
29
49

Review from J R (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All fine, carers are great.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - we appreciate the very kind words.


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Review from N B (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very lucky in finding a care company as good as I have found. Nothing is too much trouble and I am always amazed at the lengths your team members are willing to go to, irrespective of time and difficulty.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - we appreciate the very kind words.


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Review from Karen A (Daughter-in-law of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers that attend to mum.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful comments. It's our pleasure to provide the care that we do.


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Review from Jane G (Daughter of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay Devon have been outstanding in the care given to my late mum and living stepfather. The carers are always friendly, caring and efficient. Nothing is too much trouble. Very happy.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you, very much, for the wonderful review. It means the world.


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Review from J R (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pretty good. Brilliant carers.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for the wonderful review. It's our pleasure to provide the care that we do.


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Review from R M (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers wonderful.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you very much for your heartwarming review. It means the world to us.


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Review from P C (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay Devon are my lifeline and I have never had any doubt about the quality of care, staff and management. I have worked in care myself for 25 years and I know how vital the support is to anyone vulnerable! They are an excellent company in all ways!

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review. It is our absolute pleasure to provide the care that we do.


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Review from Robert H (Husband of Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers have been kind, helpful competent. We have had a few problems getting used to timings. Ordinary things like conversation has been good.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review. It means the world to us.


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Review from Jade C (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency is an absolute disgrace. Their approach is to place an inappropriate carer into your home and hope they will cope. I had to complain again and again to the office when carers had no clue how to cook a simple meal, left all the meal preparation to my elderly father, didn't alert us to a painful
rash my mother was suffering from, or were unable to use the hoist. In 2 months they sent 6 different carers (only 1 of which was capable) which was unsettling and difficult for my mother to adjust to, and one handover took 10 minutes and the new carer had to figure out how to work the hoist herself. I could go on and on, but worst of all was when I discovered my mother had not had her teeth brushed for 5 weeks. "Oral Care" had not been added to the list of duties provided by the office, but none of the carers questioned why and left her teeth to rot. If I hadn't been so stressed I'd have raised a formal complaint and reported them to CQC. Do your research and find another agency.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for sharing your concerns. We were very troubled to read your review, and we take any feedback regarding our services extremely seriously. However, we have conducted a thorough investigation into your claims and found that the allegations made do not align with the records and evidence we have from our carers and management team. Our priority is always to provide outstanding-quality care, and we follow rigorous processes to ensure carers are trained, competent and informed about the specific needs of each client. We also maintain detailed logs of care provided, including oral care and equipment usage. We would welcome the opportunity to clarify your misunderstandings or concerns further. If you would like to discuss this matter, please don't hesitate to contact us directly on 01548 521789.


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Review from N C (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay has become an indispensable and highly valued part of the care team for my grandparents. Their team worked flawlessly alongside other healthcare professionals, always maintaining a truly person-centered approach. I can't recommend them highly enough - from their skilled and compassionate
professional carers to their exceptional 24/7 on-call team, who are always available to provide support whenever needed.
In my experience, no question was ever too trivial, and no situation too complex for CareYourWay to address with care and expertise. They truly go above and beyond.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you very much for your wonderful review - it is our pleasure to provide the care that we do.


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Review from D G (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm entirely satisfied with the care I receive, in fact, the group of carers working in my area are as good as one could ever hope for, in short, exemplary. I have no hesitations in saying that CareYourWay have provided me with the most meticulous care and support I have yet to receive. I therefore
would rate them the best by some. I believe anytime I felt the need to contact the office, I would receive a prompt and satisfactory answer. CareYourWay have provided carers with whom I have great confidence and rapport with. Resulting in the thing I have come to value most.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

We cannot express how much this made our day. Thank you so much for the wonderful words. It truly means everything to us.


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Review from C D (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, lovely staff.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - it's our pleasure to provide the care that we do.


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Review from M A (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, quite satisfied.

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Review from S W (Niece of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers! A few changes by phone. The timing is good.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your lovely review - our teams love providing the care that we do.


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Review from R M (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service. Lovely and friendly staff.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind and wonderful words.


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Review from A L (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fine.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your review and kind ratings. Thank you again for taking the time to review CareYourWay.


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Review from R A (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvelous service never got any troubles. They are polite and helpful staff.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind words and wonderful review.


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Review from G H (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, lovely service.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you for the wonderful review - we are humbled by your lovely words.


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Review from M M (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always appreciate the help. All carers are loving.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind words - it's our pleasure.


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Review from S H (Wife of Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient service.
Sympathetic staff with experience in dealing and helping with my husband who has a stroke in January.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the lovely review - it's our pleasure to provide the care that we do.


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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for CareYourWay Devon is calculated as follows: ( (147 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 174 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (19)

CEO a Semi-Finalist in the West Country Women's Awards 2024

Recipient: CareYourWay

Date: Wednesday 25 Sep 2024 More details

Finalists for 'Domiciliary Care Provider of the Year'

Recipient: CareYourWay Devon

Date: Friday 06 Sep 2024 More details

Inspirational Home Care Manager Award (South)

Recipient: CareYourWay Devon

Date: Tuesday 16 Jul 2024 More details

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Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.


Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.


Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.


Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.


Frequently Asked Questions about CareYourWay Devon

What Type of Services does CareYourWay Devon offer?

CareYourWay Devon offers Home Care.

How many Carers does CareYourWay Devon employ?

CareYourWay Devon employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Devon to verify any information. View our terms and conditions. CareYourWay Devon has a Platinum Service – more info.