CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.7 78 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2006, they have been at the forefront of specialised social care for over 15 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided by CareYourWay Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Sabater (CEO & Founder)

Funding & Fees Guide for CareYourWay Devon

  • Prices

  • Clients will pay on a price per hour basis.

CareYourWay Devon Reviews (78)

Total of 78, showing 21-40
9.7

CareYourWay Devon has a Review Score of 9.7 (9.724) out of 10, based on 29 reviews in the last 2 years. Over all time CareYourWay Devon has 78 reviews.

Overall Experience

  • 64
  • 11
  • 2
  • 0
  • 1

Date Published

78
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22
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Review from Patricia D (Partner of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and helpful.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind words, it's our pleasure to provide the care that we do for your loved one.


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Review from J B (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with all my care both from the more experienced and the more recently started carers. They are excellent at remembering routines and thinking of ways to help.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for the wonderful review - it's our pleasure to provide the care that we do.


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Review from V H (Client) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful.

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Review from J S (Wife of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are pleasant and excellent.

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Review from M K (Daughter of Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful to meet and talk through the care plan in detail and to be made aware of other services available and to discuss our ongoing needs. We have found carers to be efficient and caring.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

Thank you for leaving your valuable feedback - it is a pleasure to deliver care for your family.


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Review from J H (Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care has been mostly excellent, careful and attentive.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

It is our pleasure to provide care for you. Thank you for your kind review.


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Review from Elizabeth R (Sister of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Care Your Way team to be helpful and accommodating and, at all times, provide an efficient and helpful service. I rate them very highly indeed and look forward to a continuing association over time, as long as my brother needs care.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you for your lovely review. It is our pleasure to provide care for your brother.


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Review from L F (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used my current care supplier for a few years now. I have found the company tries hard to supply a helpful and useful service and as long as my savings last, as long as I do, I hope to continue. I find the staff helpful and always try to accommodate my needs. Long may it continue.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you so much for your review - it is absolutely our delight to provide care to you.


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Review from B H (Daughter of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team from CareYourWay have been helpful and considerate and on visits are always kind and respectful to my dad. They always do their best to accommodate my dad's needs. If there are any alterations to schedules (which is rare) they update us promptly and advise us even if the delay is only
10 minutes. Some of my dad's care needs are complex and they have been very good in training their staff to provide his care. One carer, in particular, has been great, providing training to the less experienced members of the team. All the carers have been very supportive to my mum, sister and me too.
Thank you.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

Thank you so much, it's a pleasure to provide care to your father.


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Review from Shelly D (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleased with the support given to my mum. Going through a recent change in Mum's health has been a worry for the family but with CareYourWay nothing has been too much trouble for them and if they are able to help in any way. Thank you CareYourWay.

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Review from Norman B (Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always done a good job for me.

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Review from E E (Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly suitable.

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Review from John W (Client) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent.

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Review from C L (Daughter of Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind and efficient. Very professional, what a wonderful team.

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Review from P W (Client) assisted by family/friend published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient, friendly and thorough. Conscientious and reliable.

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Review from Charles L (Client) assisted by family/friend published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Jennifer A (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with all the carers.

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Review from J B (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Based upon occasional (very worthwhile) visits and telephone calls I have nothing but gratitude for the level of care and advice whenever it is needed and given. Highly recommended.

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Review from Sandra M (Wife of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client's family are more than happy with CareYourWay. The carers take great pride in their work, they go above and beyond to make sure my husband is treated with care and respect and is always left happy. The management staff are always on the ball when it comes to training and will come to the
house to help a carer who may be unsure about a procedure. The phone staff are also very polite and very helpful.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

Good morning Sandra,
Thank you so much for the lovely comments - it's an absolute pleasure to provide the service we do.


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Review from Ursula P (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff help and support me at all times.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you so much, Ursula. It's our pleasure. Have a wonderful day.


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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for CareYourWay Devon is calculated as follows: ( (147 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 174 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (21)

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Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.


Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.


Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.


Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.


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