CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.7 78 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2006, they have been at the forefront of specialised social care for over 15 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided by CareYourWay Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Sabater (CEO & Founder)

Funding & Fees Guide for CareYourWay Devon

  • Prices

  • Clients will pay on a price per hour basis.

CareYourWay Devon Reviews (78)

Total of 78, showing 41-60
9.7

CareYourWay Devon has a Review Score of 9.7 (9.724) out of 10, based on 29 reviews in the last 2 years. Over all time CareYourWay Devon has 78 reviews.

Overall Experience

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Date Published

78
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22
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49

Review from D F (Son of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had to switch between care companies that have been bad but when we found CareYourWay we were over the moon. Dad has been having care for nearly six months and is so happy at the level of care. Staff are always friendly and professional and you truly pay for the five-star quality service. Thank
you for all the help we get.

Reply from Jonathan Sabater Romero, Brand & Marketing Director at CareYourWay Devon

It's our pleasure, thank you so much for the kind review.


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Review from J P (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been amazed at the level of service provided to mum over the last couple of years of care. We have been so pleased to see her regain independence and start to live a happy life again, really allowing me to become her daughter again. Mum has a full live-in care service which is amazing
and really suits her needs entirely. The staff are always incredible, and the service is overall a 5-star rating.

Reply from Jonathan Sabater Romero, Brand & Marketing Director at CareYourWay Devon

Thank you so much for your kind words, it's an absolute pleasure to provide care for your loved one.


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Review from C E (Power of Attorney of Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am concerned about the carers discussing business matters in front of the client e.g. mileage, allowance - or lack of it; Christmas holiday work patterns. This upsets the client and is unsettling for her.
Concerns also over washing up just being left on the draining board and not wiped and tidied
at end of the visit.

Reply from Manuel Sabater, HR Director at CareYourWay Devon

We are sorry to hear of this. The matter will of course be looked into.


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Review from K S (Solicitor of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found CareYourWay to be very helpful in all aspects of care. We find the office staff and management team are extremely efficient. The care staff have always shown kindness and support when caring which has meant that they have been able to remain in their own homes where they are comfortable.
We thank CareYourWay for their continued support and efficiency.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you so much for your lovely review - it's our absolute pleasure. As always, we're right here if you need anything.


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Review from D S (Daughter of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay has provided an amazing standard of care to our family. Management and their carers are all extremely understanding and constantly provide the very highest level of service. Thank you so much for enabling my dad to remain at home, where's he's comfortable!

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you so much for your kind review - as always, if you need anything, our teams are here to support you.


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Review from Wendy O (Daughter of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff in the office and the carers are helpful, respectful, patient and help to pre-empt issues, reducing stress.
Our parents both require care and it’s a huge relief knowing they are in safe hands.
They stay in touch, keep us informed and reduce anxiety and problems for both ourselves and our parents.

Reply from Jonathan Sabater Romero, Brand & Marketing Director at CareYourWay Devon

It's our absolute pleasure to be involved with your mother's care, our staff thoroughly enjoy being involved as well. Thank you so much for your very kind words, Wendy.


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Review from J P (Daughter of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the level of care and service we have received from CareYourWay. They have been very professional in their interactions with me in arranging the care and in the care given to my mum.
I am kept fully informed about who is coming and when they are expected.

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Review from Teresa E (Daughter-in-law of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gives the family a huge sense of relief knowing this team pop in every day. Thank you!

Reply from Jonathan Sabater Romero, Brand & Marketing Director at CareYourWay Devon

It's our absolute pleasure to be involved in your care, Teresa! Thank you so much for the kind and wonderful words.


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Review from Alison R (Wife of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using CareYourWay for the last 3 weeks for my husband. We are so happy and pleased with the care and understanding they give to my husband. All the carers and office staff are very loyal and helpful.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

Good afternoon Alison,
It's our absolute pleasure to be providing the care that we do. Thank you so much for the kind words, it means a lot to us!
Once again, thank you very much.


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Review from Theresa T (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though we only had the care company for a few months leading up to mum's death, it made it easier to care for her at home so she had a peaceful end. The help and support we received were second to none, and I really appreciate it. They treated Mum as if she was family that gave her dignity and
peace at the end of her life.

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Review from Tracey W (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank The Care Company for the care that was given to my late father. No words can truly express the level of support you gave to my dad and me during a difficult time. Knowing my dad was in the hands of such a professional and caring team of people was such a relief for me while I was at
work. All the staff where very kind and caring. But a special mention to two particular carers who took dad's care to another level. Thank you all again from a very grateful daughter of your client.

Reply from Manuel Sabater, HR Director at CareYourWay Devon

It has been a real pleasure to be able to be part of your late fathers care and support. Your father will be greatly missed. Please do let us know if there is any further help we can provide you. We wish you the very best. Kindest regards.


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Review from Ian I (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the company and the specific primary caregiver were terrific across the board. They listen to our concerns and also made frequent suggestions as to how care could be adjusted to fit our Mother's changing needs.
We always felt 100% that there was excellent care and felt that our Mum was safe, and
mentally engaged as far as her dementia allowed.

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Review from Marion B (Niece of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent company with lovely staff, very caring and adaptable and respond to any situation. I have complete confidence in the company for the care of my 97-year-old aunt.

Reply from Manuel Sabater, HR Director at CareYourWay Devon

Greetings, we are delighted to be able to help you and your aunt with our services. It brings great joy to hear your positive feedback!


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Review from B S (Power of Attorney of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have been very happy with the care that our aunt has received from The Care Company (SW).
They have looked after her tirelessly and have adapted the level of care provided as her needs have increased.
Their care and attention have enabled her to remain in her own home for as long
as possible.

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Review from Angela H (Daughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I chose this company to look after my mum's needs. She is happy too. She was resistant to having any help at first, but I know she looks forward to seeing the carers, and it gives her much more than just the practical things they assist her with. I have met a few of the lovely people that
come, and I know she is in safe hands. Whenever I have needed to talk to someone in the office, they are always polite and helpful. Thank you all.

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Review from Stevie M (Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care for several years from a number of different providers, and never has the care I have received, felt more genuine or to such high standards.


I have physical and mental health problems, and there is a word that comes to me again and again and that is warmth, no one else has demonstrated

it so well in such practical ways, it allows me to feel safe, receiving personal care, talking about worries for the day ahead, being a stakeholder in planning my care, are just a few of the many ways they show warmth and such care.
They are always looking for new ways to motivate and interact with myself and other clients.
Most of my life I learnt not to trust, writing this through tears, I realise they have my trust.

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Review from J B (Daughter of Client) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care company were very prompt at providing the live-in carer when contacted. There were initial hiccups at getting a 'good match' but that was resolved quickly. (It was lovely that Mum could stay in her own home which she was adamant about for roughly the same cost as a good quality care home).
Unfortunately,
she was too demanding at night to allow the live-in carer to get enough sleep so an extra 'awake' cover was needed. This trebled the cost which made Mum very angry. This exhibited itself in even worse sleepless nights. During all this, the carers were very patient and did a wonderful job but Mum decided to try the local care home. She now appreciates the care she had in her own home.

Reply from Manuel Sabater, HR Director at CareYourWay Devon

Thank you very much for your kind feedback. If can be of any further help, please do not hesitate in contacting us.
Warmest regards.


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Review from J T (Daughter of Client) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I cannot fault the service given. Not one person I came into contact with was ever other than supportive, gentle and patient, both in the early days when it was simply I have a weel to was my mother, and then in her final days when it was four visits a day. They not only looked after my mother
but me as well. As my mother's mental health declined along with her physical health, she became more difficult, which they responded to with unfailing gentleness. Other plus parts - they used the same three carers until the final days, so they knew my mum well. Delays in arriving were notified. One of the owners does ad hoc care visits herself, she laughs at being told to go hang herself by Mom.

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Review from K S (Daughter of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having encountered appalling 'caring' in my own town, I was not sure what to expect, but from the first, The Care Company staff were; friendly, courteous, caring, efficient, thoughtful, helpful and cooperative as individuals and in their teams.
I can't speak highly enough of the kindness they showed
my father and me, being sensitive to the distance I had to travel to be there.
I am so grateful to them for making up for the deficiencies elsewhere in the 'system' and for making Dad's last days comfortable, safe and happy. Bless you all.

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Review from C F (Sister of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been really pleased with the service the company provides. People are very approachable and understanding. I think its great to have the carers stick to their full 1/2 hour and over if necessary. They have all been kind to my brother who has been ill and that includes the office staff. So i'd
like to take this opportunity to thank you all.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for CareYourWay Devon is calculated as follows: ( (147 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 174 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (21)

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Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.


Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.


Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.


Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Devon to verify any information. View our terms and conditions. CareYourWay Devon has a Platinum Service – more info.