CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.7 78 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2006, they have been at the forefront of specialised social care for over 15 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided by CareYourWay Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Sabater (CEO & Founder)

Funding & Fees Guide for CareYourWay Devon

  • Prices

  • Clients will pay on a price per hour basis.

CareYourWay Devon Reviews (78)

Total of 78, showing 61-78
9.7

CareYourWay Devon has a Review Score of 9.7 (9.724) out of 10, based on 29 reviews in the last 2 years. Over all time CareYourWay Devon has 78 reviews.

Overall Experience

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  • 11
  • 2
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  • 1

Date Published

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Review from P S (Wife of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband and the whole family received during the last 3 weeks of his life was exceptional. We couldn't have asked for anything more. We were supported in every way and we were able to be with my husband at all times it was a very valuable time which we will never forget. Thank you so
much.

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Review from R E (Husband of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care right from the beginning and right up to the end of my wife's life. All care was conducted professionally at all times. No job was too small. Met some very nice human beings.

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Review from Julia H (Daughter of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose the Care Company to provide a care package for my father to enable him to return home for the last weeks of his life. Having contacted several agencies I was impressed by the attitude of the first person I spoke to as they were interested in my father’s needs rather than how we were intending
to pay for the care.

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Review from J W (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were friendly, sympathetic and skilled; they appeared to be well trained and have the necessary expertise to assure my husband and myself of their understanding. I was impressed that they took the time and trouble to get to know him as a person, his likes, dislikes and views. The carers also
took time to support me. The quality of their practice ensured that his dignity was preserved up to the time of his death.

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Review from L C (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good. Time of visits satisfactory. All carers efficient, sympathetic and caring.

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Review from P H (Wife of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent and very professional care.

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Review from Gillian H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good with slight disruption over the Christmas period which is understandable.

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Review from J H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring company with happy staff.
Staff well trained and efficient.
Very helpful and accommodating office staff. A company I would recommend without hesitation to any person/relative needing this service.

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Review from Angela S (Wife of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company not only cared for my husband but for my wellbeing as my husband had very bad dementia.
I would recommend them to anyone, the care and kindness they showed my husband and myself and I will never forget.

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Review from Elizabeth V (Daughter of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received help with his care from The Care Company SW Ltd as he became increasingly poorly with prostate cancer over a two year period. During this time the agency provided my father with excellent care and support adapting well to his changing needs and managing to provide a continuity of
care with familiar carers (who dad became very fond of) despite a house move halfway through the care period. This allowed him to live as an independent as possible in Kingsbridge area he loved until he returned to spend the final 6 weeks of his life with his family in Herefordshire aided by carers from the local St Michaels Hospice.

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Review from L W (Daughter of Client) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional and understanding of my mother's needs. The carer was so kind and not at all patronising towards my mother. I felt completely at ease leaving my mother in their care. There was a little mix up over the start time, however, the care provided more than made up for this.
I would
certainly use this company again if and when needed as I found my mother happy and healthy on my return.

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Review from Linda B (Daughter of Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been benefitting from The Care Company (SW) Ltd for more than two years. Without them, it would have been impossible for our mother to live in our family home where she holds all her memories. The care provided to her has always been exceptional, putting her well-being above all else.
We have experienced other care companies but they were not up to standard. My admiration and respect to the carers of this company.

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Review from Judith B (Daughter of Client) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Domiciliary and living care. The Care Company have provided care for 6 1/2 years now, but the last 3 years have been very difficult as my mother has progressed into the Vascular Dementia severely.


The Care Company have been very supportive to us as a family and we can't thank them enough.


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Review from Bessie F (Client) assisted by family/friend published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Without the carers I would not be able to stay in my own home. They are always pleasant and understanding, they listen to my problems and help where they can. They are punctual. Some areas need more training eg making a bed properly and basic hygiene in the kitchen.

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Review from M G (Cousin of Client) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient staff on both the care and administration sides.
Nothing was too much trouble and the carers always found a way to relate to my cousin who at times could be quite difficult.

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Review from Robert C (Son of Client) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is second to none. Communication is excellent. The carers are very professional and friendly.

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Review from P S (Brother of Client) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the service we have received over the last 4-5 years.

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Review from Marian D (Client) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client of The Care Company (SW) Ltd for some years now. I have been a trained nurse S.R.N-RCN. I am very pleased with the carers and the company. The carers are punctual, kind and supportive.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for CareYourWay Devon is calculated as follows: ( (147 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 174 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (21)

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Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.


Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.


Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.


Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.


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