The Caring Company

C6 Didcot Enterprise Centre Hawks, Bizspace, Didcot OX11 7PH
Submit a Review
9.9 92 Reviews
  • The Caring Company, Didcot
The Caring Company provides a home care service that supports people living in the Didcot area of Oxfordshire, promoting independence and to assisting them to remain living in their own homes.

They offer a range of flexible services that can be personalised to each client's needs, either on a long or short-term basis.

The Company recognises that often care needs are identified by relatives, so works with everyone involved to ensure an acceptable care plan is established and successfully implemented, ensuring the individual's needs are recognised and allowing for a safe level of independence as required.

Care workers are encouraged to engage with clients to ensure the care is appropriate to each client's changing personal needs, therefore supporting clients and their families.

Show The Caring Company on the Map

Care Provided by The Caring Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Maureen Walker
  • Person in charge
  • Maureen Jacqueline Walker (Manager)

Funding & Fees Guide for The Caring Company

  • Prices

  • £22.00 per hour Mon- Fri, £23 an hour on Saturdays and £24 on Sundays

  • Details of fees can be sent on request. We have separate charges for 30 minutes and 45 minute visits. Plus slight increase at weekends and Bank Holidays.

The Caring Company Reviews (92)

Total of 92, showing 21-40
9.9

The Caring Company has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years. Over all time The Caring Company has 92 reviews.

Overall Experience

  • 79
  • 11
  • 2
  • 0
  • 0

Date Published

92
11
21
33
59

Review from Sarah J (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been very lucky to be supported by The Caring Company for almost 3 years now. They look after the daily care for both my parents who are able to live at home which is where they have been for over 50 years. I would like to say all the carers are extremely kind, loyal and take a proactive
and pragmatic approach to both mum and dad's care. This care in turn has enabled me to feel secure in the knowledge that Mum and Dad are well looked after. Everyone in The Caring Company is very approachable and I know I can telephone the office or speak to one of the carers if I have a concern or need to talk something through. I feel part of the team, which in turn helps me in my life too.
The Caring Company really do help you and your family in getting the best care plan in place that suits the client and they are very flexible if this needs to be changed at any stage.
I highly recommend them.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vikki M (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company has been doing my dad's housework for a while but recently had to get another carer in to just monitor his meds and moods. The manager is always at the end of the phone if any extras need to be done. The two carers Dad has are lovely.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Wife of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - friendly, caring and competent carers who are always prepared to go the extra mile. Office staff do their utmost to accommodate changes to the regular schedule. I definitely recommend them.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your kind feedback; it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel P (Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company have some very good carers who are kind, thoughtful and very caring.
Good communication with office staff.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your kind feedback; it is always appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful and try their best to cover extra visits at the last minute when needed.
Carers are respectful and reliable arrive on time and keep me well informed of any problems. My father looks forward to them coming and always says he is treated with kindness and they are always friendly.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nearly everything goes smoothly the only problem being that I sometimes do not make clear what needs to be done. When that problem is resolved all goes well with my willing carers.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for giving us feedback, it is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William R (Husband of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I found it increasingly difficult to care for my wife who has Alzheimer's The Caring Company was recommended by a friend. Since we have contacted them we have received excellent care from them. My wife who can be difficult when new people come into our house is extremely happy with her regular
carer and has come to regard her as a friend. Care is well organised and arrives on time and is provided with care and attention to both of us.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your lovely feedback, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Son of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company carers have established a good rapport with Mum, she always says how good they are. They are always easy to deal with and contact me if there are any problems or things they think I should know about. All of Mum's needs are taken care of, hygiene, feeding, washing, bed made etc.
Cannot
recommend them highly enough.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your review, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Son of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the three years plus of using the company to look after my dad and mum (the last two and a half years just my mum). The management and carers have been brilliant, nothing has been too much trouble, changing times of visits etc. The carers had become like family to my mum, brightening up her day,
they were so lovely to her. I want to thank fur carers for organising all the help for my mum. I cannot recommend this company highly enough. My mum recently had to move into a care home because of her increased needs but all the while at home the caring company made her life as best it could be.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your lovely feedback, wishing you and your mum all the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clifford H (Husband of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from The Caring Company is superb.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynda D (Sister of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is losing her eyesight with AMD and was very reluctant to accept the need for help. The people at The Caring Company in Didcot have been very gentle with their approach to her and understanding. This has allowed for a gradual increase in the amount of help that she feels comfortable with.
There
is an easy and regular dialogue with the management and their wonderful staff, in order to sort out the evolving needs of my sister. My family and I do not live in the UK so having The Caring Company help allows my sister to remain in her much-loved home.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your lovely feedback, it is very much appreciated


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret W (Wife of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete faith in the ability of all the staff to do a perfect job. They are all caring and polite at all times and respectful of my needs as well as my husband's requirements at all times. The office staff are also very helpful with regard to extra needs if and when required. I am totally satisfied
with all aspects of this care package and would definitely recommend them to any interested parties.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your response, it is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison B (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using The Caring Company for over a year now and I have had no hesitation in asking them to increase care when my mother, with Alzheimer's, required extra support. They have been nothing but helpful and accommodating in meeting our needs.
The staff are really caring and go out of their
way to ‘see’ what needs doing and are calm and reassuring in their manner with my mother. Their communication is excellent and my father has been particularly pleased with their excellent timekeeping.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your response, it is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Client) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive domestic support on a weekly basis and am very satisfied with the service I receive.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for the feedback, it is always appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Royston S (Client) assisted by family/friend published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are friendly, efficient and a pleasure to have in my home. I always know what time they will arrive.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie O (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company cared for my mum for almost two years. The service they provided was excellent, respectful and kind. My mum looked forward to seeing them. They were also so helpful and supportive to me, easy to talk to and nothing was ever too much trouble. I can't thank them enough for all they
did for my mum.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The personality of both client and carer is so variable, but when the two match, it is preferable that they continue together, if possible. But of course, the client must accept other carers (holidays, change of work rota). A good carer can be someone who understands the client, as a family member would.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company have been providing care for my mother for many years. As her dementia has progressed, the care package has increased to meet her needs. Throughout this time, the care provided has been outstanding, with a great consistency of carers. The management team are extremely supportive and
helpful. The Caring Company has enabled my mother to live at home with the best possible care.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leslie T (Son of Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My review is the Caring Company are reasonable at caring for my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every aspect has been very satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Caring Company is calculated as follows: ( (179 Excellents x 5) + (18 Goods x 4) ) ÷ 197 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Caring Company is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Caring Company to verify any information. View our terms and conditions. The Caring Company has a Platinum Service – more info.