The Caring Company

C6 Didcot Enterprise Centre Hawks, Bizspace, Didcot OX11 7PH
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9.9 92 Reviews
  • The Caring Company, Didcot
The Caring Company provides a home care service that supports people living in the Didcot area of Oxfordshire, promoting independence and to assisting them to remain living in their own homes.

They offer a range of flexible services that can be personalised to each client's needs, either on a long or short-term basis.

The Company recognises that often care needs are identified by relatives, so works with everyone involved to ensure an acceptable care plan is established and successfully implemented, ensuring the individual's needs are recognised and allowing for a safe level of independence as required.

Care workers are encouraged to engage with clients to ensure the care is appropriate to each client's changing personal needs, therefore supporting clients and their families.

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Care Provided by The Caring Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Maureen Walker
  • Person in charge
  • Maureen Jacqueline Walker (Manager)

Funding & Fees Guide for The Caring Company

  • Prices

  • £22.00 per hour Mon- Fri, £23 an hour on Saturdays and £24 on Sundays

  • Details of fees can be sent on request. We have separate charges for 30 minutes and 45 minute visits. Plus slight increase at weekends and Bank Holidays.

The Caring Company Reviews (92)

Total of 92, showing 41-60
9.9

The Caring Company has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years. Over all time The Caring Company has 92 reviews.

Overall Experience

  • 79
  • 11
  • 2
  • 0
  • 0

Date Published

92
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Review from S M (Cousin of Client) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company have been visiting my cousin for about a year to provide assistance regarding washing him etc. He is very pleased.

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Review from Alan H (Partner of Client) assisted by family/friend published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the caring company for over a year. We are satisfied with the care we get. The carers are punctual, polite, always cheerful and very helpful. We would recommend the Caring Company to anyone who needs support.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


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Review from C R (Client) assisted by family/friend published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For several years I have had a rare neurological condition called Cerebellar Ataxia and am now unable to do anything for myself. I have carers 3 times a day to deal with my personal care and to get me from y bed in the morning to my armchair and commode when necessary and back into bed in the evening,
they use a hoist to help with this. The carers are very helpful and willing to understand and deal with my condition, which was initially new to them, they take on board advice from OTs and treat me with care and respect.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is greatly appreciated.


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Review from W C (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers do that little bit extra when needed. They communicate well and really care about your wellbeing. The office provides immediate response to any extra help when needed and are very affable. They have provided care for me over the past four years.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your feedback, it is appreciated.


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Review from S A (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is brilliant and the carers are very helpful as I live by myself.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


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Review from M H (Client) assisted by family/friend published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this company. All the carers are polite, kind, friendly and willing to help with all my needs. The office staff are very efficient and respond very quickly to any queries.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your feedback, it is appreciated.


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Review from Barbara T (Sister of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring company has been a lifesaver and have been involved with my brother for the last 3.5 years. We have been able to talk together and adjust his needs as we went along. For the last year, they have visited my brother four times a day, breakfast, lunch, tea and bedtime and shopped for him, all
with good humour, patience and calmness.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your lovely feedback, it is very much appreciated.


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Review from M M (Wife of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I hear moans from others about impunctual carers, I consider myself very lucky. The management have ensured that their carers support me on time and with a real caring, cheery attitude. They have also gone out of their way to cover when I have had awkward medical appointments. Top marks.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your fantastic feedback, it is very much appreciated.


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Review from S J (Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring company really do care and go out of their way to help. Thank you very much indeed to all the staff and management. Totally reliable and always professional too.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your feedback, always appreciated.


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Review from Sharon H (Daughter of Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using The Caring Company, we have noticed that he is very comfortable with all carers who visit. They do an excellent job and always interact with him, even though he struggles to speak at times. They are also very friendly and chatty with his wife, which is lovely. Every visit they make, they
always ask if there is anything else they can do before leaving. They attend each visit on time or as close to the booked time as possible, which is important for him as he can get anxious. I would recommend The Caring Company to anyone looking for a care package for a loved one.

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Review from David R (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the service I have received from the Caring Company over the last three months. The carers have done everything so well without any problems at all.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is much appreciated.


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Review from Andrew S (Son of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was discharged from the NHS Team following her stroke last year, she was offered the same service, though the care from Social Services wouldn’t have suited her or met her needs, so it was time to look for alternatives. We chose the Caring Company and have never regretted the decision. During
COVID restarted times, from the initial phone calls and discussing with the office team what Mum’s needs were, her state of health and her abilities, plus her needs, through to the agreed team visits arranged, everything has been smooth, friendly and the team of carers are excellent. Mum is very happy and has help with preparing an evening meal, whilst that is cooking, they often help her get the laundry on or help her with having a shower. Being able to choose the time of her visit in the evening was very important to her, keeping her in her own home being the number 1 priority. She also didn’t want to have to eat too early or go to bed too late. The Caring Company are excellent.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your feedback, it is greatly appreciated.


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Review from Fiona N (Daughter of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company has provided a 5-star service for my mother. The ladies are caring, helpful and compassionate. They are friends as well as companions and carers. The office staff are always helpful and accommodating to changes of plan. Overall, an absolutely excellent service that I would recommend
to anyone needing assistance or care for their loved ones.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your responses, it is very much appreciated.


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Review from K H (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite, caring, focused and generally, fantastic.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your feedback, it is appreciated.


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Review from Ruth S (Wife of Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find any fault. They turn up on time. They are always bright and friendly, just what every person needs first thing in the morning. They never talk about other clients and they are all super. Well done Caring Company.

Reply from Maureen Walker, Manager at The Caring Company

Thank you very much for your lovely comments, we appreciate your feedback.


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Review from Sue R (Daughter of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good. They seem to be very aware of Mum's needs, and the company are friendly, polite and good communicators. Mum loves the carers' visits. If I need questions answered or changes to Mum's care, then the staff are happy to accommodate.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for taking the time to do this review and your comments.


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Review from Judith C (Stepdaughter of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past year, my stepmother's needs have changed considerably; at first, she needed only a few visits a week, then once a day, two a day and now four a day. The Caring Company has always responded quickly to new circumstances and their communication with me has been professional, timely, honest
and straightforward. The carers have to prompt my stepmother repeatedly in all aspects of food, drink, taking medication, cleanliness and everyday living because she has dementia. They seem patient, kind, articulate and able.

Reply from Maureen Walker, Manager at The Caring Company

Many thanks for your review and lovely comments about the care staff, we will pass this on to them.


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Review from Pauline J (Niece of Client) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was looked after by The Caring Company for two to three years. They were very caring to her and she looked forward to them coming three times a day. They encouraged her to keep clean and tidy and also encouraged her to eat her meals, which were important to us. The family found the girls very
good and they became our friends. They kept us informed about her well-being. They helped me with any worries I may have had. I found all the girls very reliable.

Reply from Maureen Walker, Manager at The Caring Company

Thank you for your lovely comments, your aunt was a pleasure to support.


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Review from P B (Wife of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found that the carers were polite, helpful and kind. Assisted me to care for my husband as best as they could, listened to my concerns and helped support me.
On time, but if running late due to other work, always apologised.

Reply from Maureen Walker at The Caring Company

Thank you for your review, it is greatly appreciated.


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Review from Barry V (Son of Client) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company were wonderful with my mum. The care and respect shown to her was marvellous. The amount of work the individual carers did during their 45 minutes was incredible. The difference this made to the family was immeasurable. What a fantastic team, thank you for everything.

Reply from Maureen Walker at The Caring Company

Thank you for your lovely comments.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Caring Company is calculated as follows: ( (179 Excellents x 5) + (18 Goods x 4) ) ÷ 197 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Caring Company is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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