The Caring Company

C6 Didcot Enterprise Centre Hawks, Bizspace, Didcot OX11 7PH
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9.9 92 Reviews
  • The Caring Company, Didcot
The Caring Company provides a home care service that supports people living in the Didcot area of Oxfordshire, promoting independence and to assisting them to remain living in their own homes.

They offer a range of flexible services that can be personalised to each client's needs, either on a long or short-term basis.

The Company recognises that often care needs are identified by relatives, so works with everyone involved to ensure an acceptable care plan is established and successfully implemented, ensuring the individual's needs are recognised and allowing for a safe level of independence as required.

Care workers are encouraged to engage with clients to ensure the care is appropriate to each client's changing personal needs, therefore supporting clients and their families.

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Care Provided by The Caring Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Maureen Walker
  • Person in charge
  • Maureen Jacqueline Walker (Manager)

Funding & Fees Guide for The Caring Company

  • Prices

  • £22.00 per hour Mon- Fri, £23 an hour on Saturdays and £24 on Sundays

  • Details of fees can be sent on request. We have separate charges for 30 minutes and 45 minute visits. Plus slight increase at weekends and Bank Holidays.

The Caring Company Reviews (92)

Total of 92, showing 61-80
9.9

The Caring Company has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years. Over all time The Caring Company has 92 reviews.

Overall Experience

  • 79
  • 11
  • 2
  • 0
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Date Published

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Review from Edward P E (Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have indicated, my care has been outstanding. In addition to the 'required' functions of washing and dressing in the weekday mornings, your carers have provided me with many a topical discussion, brought in many of their experiences and also lights from the outside world!


With my thanks.


Reply from Maureen Walker at The Caring Company

Thank you very much for your comment.


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Review from Dave R (Son of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used The Caring Company to help with our dad who was frail, and unable to walk unaided. They came to his house, and were very thorough to obtain a full medical history, and ascertain what care was needed.


My dad`s carer was superb, always polite, well turned out and very helpful and co-operative

with my dad`s requests. We used them for about 3 months before he requested a full-time care home option.


The Caring Company were always efficient, and each time we had to cancel, the process was a simple email.


Highly recommend for anyone wishing to remain at home, but need assistance to do that.


10/10.


Reply from Maureen Walker at The Caring Company

Thank you for your feedback.


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Review from J R (Friend of Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend was a very independent lady who liked things done in a certain way and this sometimes caused problems and/or personality clashes but these were usually easily sorted.
The main problem was with the timing of visits with carers coming earlier or later than expected with little or no warning.
On
the whole, the care and treatment given to my friend was generally good and was a great help and support in her last few years.

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Review from J N (Wife of Client) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience of service limited (3 visits only) but hard to fault - vert satisfactory.

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Review from Leslie H (Husband of Client) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all carers to be very good and nice ladies.

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Review from R O (Friend of Client) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent team of carers who are kind and very caring, making her very comfortable in her own home, where she wants to stay. All her needs are met by the team, we are contacted if there are any concerns that arise, which I feel is very supportive to us, working together is very important, to enable
her to remain in her own home.

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Review from Pauline H (Daughter of Client) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found from Carers to management, everyone is helpful, caring and understanding. Keep me informed what is going on with my father. Knowing he is happy, which I know he is, as he talks about the Carers highly.

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Review from Peter M (Son of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were very efficient and reliable.

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Review from Julie H (Daughter of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this company at all. What a lovely group of girls. The assistance and advice you have given us has been exceptional.


Mum's needs were met with great care and dignity. I highly recommend all at The Caring Company. They were recommended to us by a health professional and I'm so pleased

that they were.

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Review from Natasha (Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, trained and competent. They make you feel wanted and cared for.


Always willing to help where they can.


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Review from Richard (Son-in-law of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered was excellent, treating him with respect and dignity while providing the support he needed. The staff ensured that his medication was taken as prescribed. He was able to ask for their assistance when required. The Caring Company responded to calls outside of the norm as quickly as they
were able. The treatment he received was sympathetic and supportive in the circumstances. The carers were willing to take on tasks and communicated with him well. The company were easily accessible by both phone and email, and replies to queries etc were received promptly. I would be happy to recommend their services for the future.

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Review from Liz W (Wife of Client) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company have cared for my husband for about three years.


The management and office staff are efficient. professional and helpful.
Rotas and other correspondence are sent by email.


The carers are well trained, kind, friendly, cheerful, helpful and flexible when necessary.


Generally,

a first-rate company that I would have no hesitation in recommending.

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Review from Mary G (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer comes 3 times a week for 1 hour each time. A year ago, when she started coming, I was very depressed and lonely and just wanted to join my recently deceased husband. Through an accident, I had lost my senses of taste and smell and was not bothering to eat sensibly. My wonderful carer seemed
to understand me. She never 'mothers' me, instead, she makes fabulous sandwiches, salads and main meals. They always look enticing and, as a result, I eat every last piece of them.


This amazing woman researches Alzheimer's and then we buy the foods and herbs that I need. As she prepares the meals we have stimulating conversation and laughs, which always lift my depression. When I am unwell she quietly and efficiently restores me and my bed to cleanliness. I thank God daily for my dear carer.


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Review from J H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used The Caring Company for a sitting service for my husband. When I left him in their care I always felt comfortable with their ability to cope. I felt trust to leave them in my home and treat it with respect. I was especially pleased the girls removed their shoes in the house.

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Review from Nick R (Son of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company were superb from day one. Throughout the 2 and a half years they attended my father (1500 + visits) there were only small problems and both were quickly dealt with.


The regular carers were always highly professional and proficient - but they were also warm and compassionate, always

treated my father with kindness, dignity and genuine interest. Nothing was ever too much trouble and his most regular young carer built up a wonderful rapport with him...like a valued member of the family. The Caring Company is also very well managed and from the initial assessment onwards, they did everything well. I cannot recommend them more highly.

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Review from S M (Client) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After major heart surgery, I needed some support. This was given most efficiently by extremely pleasant, kind and competent carers.
Totally adaptable, precise timing and also delightful company!

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Review from M C (Husband of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from our chosen service provider. They were efficient, professional and caring. When changes had to be made we were always kept informed.


I have no hesitation in recommending them to anyone needing a high level of personal care. Well done!


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Review from Jayne B (Daughter of Client) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed care to bring home mum from the hospital, The Caring Company had no hesitation in taking mum onto their books, knowing mum was terminally ill.


The care mum received was excellent, the carers were so compassionate, efficient and caring. I would have no problem with recommending you.


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Review from Mary E (Daughter of Client) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company responded to my request for help very rapidly. The initial interviews to find out my needs and those of my mother was sensitive and very professional and empathetic. They sent one of their care workers to sit with my mum for 3 hours a day for the last 3 weeks of Mum's life so that
I and the carer could have a brief moment of very welcome respite each day and mum could have a change of face and company. The key worker who came was a sheer delight, a charming person who was very well trained and qualified. Mum loved her and they had super chats. I learnt a lot from her myself. I will always be grateful to her for bringing joy to Mum's last days. Thank you.

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Review from J B (Wife of Client) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring, helpful company, giving help to my husband and myself. Great care was given regarding dignity and support.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Caring Company is calculated as follows: ( (179 Excellents x 5) + (18 Goods x 4) ) ÷ 197 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Caring Company is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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