The Caring Company

C6 Didcot Enterprise Centre Hawks, Bizspace, Didcot OX11 7PH
Submit a Review
9.9 92 Reviews
  • The Caring Company, Didcot
The Caring Company provides a home care service that supports people living in the Didcot area of Oxfordshire, promoting independence and to assisting them to remain living in their own homes.

They offer a range of flexible services that can be personalised to each client's needs, either on a long or short-term basis.

The Company recognises that often care needs are identified by relatives, so works with everyone involved to ensure an acceptable care plan is established and successfully implemented, ensuring the individual's needs are recognised and allowing for a safe level of independence as required.

Care workers are encouraged to engage with clients to ensure the care is appropriate to each client's changing personal needs, therefore supporting clients and their families.

Show The Caring Company on the Map

Care Provided by The Caring Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Maureen Walker
  • Person in charge
  • Maureen Jacqueline Walker (Manager)

Funding & Fees Guide for The Caring Company

  • Prices

  • £22.00 per hour Mon- Fri, £23 an hour on Saturdays and £24 on Sundays

  • Details of fees can be sent on request. We have separate charges for 30 minutes and 45 minute visits. Plus slight increase at weekends and Bank Holidays.

The Caring Company Reviews (92)

Total of 92, showing 81-92
9.9

The Caring Company has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years. Over all time The Caring Company has 92 reviews.

Overall Experience

  • 79
  • 11
  • 2
  • 0
  • 0

Date Published

92
11
21
33
59

Review from Sarah C (Daughter of Client) published on 26 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Caring Company to be just that, caring.
From my initial phone call, over a year ago, to now I can't fault the company.
From those who man the phones through to those who visit to assess the situation and on to the actual carers who come to the house, well I couldn't hope for better
and more understanding care. It really is a two-way relationship, in fact, three-way really you, my parents and me. You know who you are and your understanding, professionalism and support is deeply appreciated.
I have nothing negative to say, no points for you to improve, you are the company I would happily recommend to anyone.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine H (Daughter of Client) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Caring Company have always provided an excellent service to my mother and very good advice to me which enables me to support her better myself. There is an excellent manager, extremely approachable and knowledgeable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Son of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were professional in their approach, patient and compassionate. Always answered the phone promptly and gave good advice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P M (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company made the last ten months of my dad's life easier. The staff were always very professional and cheerful and always treated my dad with dignity. My mum was reluctant to have any help but The Caring Company has also helped mum to see it was okay to accept help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June C (Mother of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following emergency surgery, I was unable to help my son, who has muscular dystrophy, out of bed and into his wheelchair in the mornings.
The Caring Company stepped in and supplied two friendly carers each day for two weeks.
I particularly liked that I knew who to expect, and when to expect them
each day.
Excellent service, cheerfully given.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel (Client) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with The Caring Company for one and a half years now. I have found the company to be courteous, kind, doing all they can to make life better for me.
The staff have gone above and beyond to help me have the best quality of life I can. I am treated with dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephanie (Daughter of Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother of over 4 years was of very high quality. It went beyond addressing her physical needs and covered recommendations and advice to deal appropriately with her as she became increasingly frail. The staff dealt with her with kindness and respect and I know she enjoyed their
visits. It was through the care provided by the company that she was able to continue to live in her own home up to her death. In the last months, several staff members stayed on longer than their shift to provide her with additional care, and on two occasions actually visited outside their working hours to see how she was and if we needed help. I have already recommended the Caring Company to another potential user and will continue to do so. We were very fortunate to be able to find and use this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith (Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is also my carer had a major operation and as a result, could not give me the personal care I needed. My support team engaged the care company to come in daily to take care of my personal needs. I found the caring company staff to be very good. A happy and engaging lot. They provided me
with a great service and did all requests from me quickly and efficiently. Overall this is a great company with great, kindly and experienced staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Val (Daughter of Client) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Company supported my father for several years; at first, helping him to wash and dress plus a lunch call. As his dementia progressed and he became doubly incontinent, more calls were added at teatime and bedtime. I appreciated the professionalism of the company, and records were carefully
kept. Several carers knew my father really well and although his behaviour was not always easy, managed to shower him regularly and to encourage him to eat and drink. Unfortunately, his dementia deteriorated quite considerably in the last few months, which meant it was difficult for The Caring Company to continue supporting him and he is now in a nursing home with special facilities for dementia patients. I and my family will always be grateful to The Caring Company for making it possible for my father to enjoy staying in his own home for a long time. Most of the carers had genuine affection for my father and added a great deal of happiness to his life. A sincere thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate N (Daughter of Client) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have always been accommodating to my mother's needs. They have realised that she enjoys seeing the same carers and does not like changes. When we as a family change mums routine and need to change our days with The Caring Company they pull out all stops to keep with the same carers. The carers
working for the organisation are very professional, show care and understanding and are always punctual. My mother is 90 and has a short term memory problem. They treat her with dignity and never rush her or take over.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline P (Daughter of Client) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started with The Caring Company in April 2015. Initially it was 4 visits per day. The staff were fantastic and there was always someone at the end of the phone in the office if we had any queries. The last week of her life (she died at home) she had double handed care. This was exemplary from all
the carers and the compassion shown to mum was exemplary. I would thoroughly recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Muriel C (Daughter of Client) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother`s excellent care from The Caring Company was only for approximately seven months, as after having several falls and a deterioration in her mental capacity, she is currently waiting for a permanent place in a nursing home.


During the time the Caring Company looked after

my mother, she received excellent care, delivered in a very caring and friendly manner and when asked to do anything extra, this was cheerfully carried out. The management and clerical team were extremely helpful, kept me up to speed with my mothers well being, and was always on hand if I needed any advice. I would absolutely recommend this agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Caring Company is calculated as follows: ( (179 Excellents x 5) + (18 Goods x 4) ) ÷ 197 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Caring Company is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Caring Company to verify any information. View our terms and conditions. The Caring Company has a Platinum Service – more info.