Gold Hill Homecare

The Hub, Church Lane, Chalfont St Peter, Gerrards Cross SL9 9RF
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12 Reviews
  • Gold Hill Homecare, Gerrards Cross
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Care Provided by Gold Hill Homecare

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Gold Hill Care
  • Person in charge
  • Claudia Sumner (Registered Manager)
Are you the Owner/Manager of Gold Hill Homecare? View your Advertising Options

Gold Hill Homecare Reviews (12)

Over all time Gold Hill Homecare has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
0
0
0
12

Review from V B (Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service.
Every carer is very kind, caring and helpful, and I look forward to morning visits.

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Review from T G (Son of Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and friendly.

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Review from B P (Client) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, polite, disciplined, well organised, reliable, friendly and always helpful - couldn't ask for a better team.

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Review from Peter P (Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care plan has been reviewed two or three times in the year. Calls generally on time according to visit schedule, which issued for each week. Work is done expeditiously in co-operation with me including walks and shopping. Very valuable in driving me for clinical and hospital appointments.

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Review from C D (Husband of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gold Hill Care has provided care for my wide in the mornings for the last few years. The send us a rota each week giving us the names and times of each person every day. The timekeeping is excellent, and the staff are very professional and caring. If asked, I would be extremely happy to recommend this
care provided to friends.

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Review from V B (Wife of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last four months, Gold Hill Homecare have visited us daily to help me care for my husband. All their workers are kind, considerate and punctual. They all do a good job thanks to the excellent training they receive from the manager whose compassion and organizational skills are first-class.

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Review from Jo B (Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very responsive and effective management. Thoughtful and refreshingly helpful carers. Been very happy with the service for the past 5-years, since I began using them.

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Review from Yvonne B (Daughter of Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been supported at home by the amazing team of Gold Hill carers for almost 2 years. The care they take with Mum is absolutely amazing and Mum loves them so much, she actually sees them as friends and looks forward to their visit 3 times a day. As a family, we knew how lucky we were to have
this support, however, in October my dad had to go into hospital for hip replacement surgery after being knocked over and the Gold Hill team went above and beyond any of our expectations. They helped us manage a crisis by immediately increasing the daycare, providing overnight care for Mum and a live-in carer when Dad was discharged who, within a few weeks, had Dad washing, dressing and cooking independently. Nothing is ever too much trouble and their objective is to simply care for their clients, no matter what it takes. The other day, I went to my parents to put their bins out, to find the lunchtime carer was already doing it. They are incredibly caring, kind, supportive and professional.

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Review from Peter L (Son of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rock House staff have been very caring and professional. My mother has settled in brilliantly. I did not think that she would settle so quickly but the staff have made her feel that she belongs there and she is happy.

Reply from Claudia Sumner at Gold Hill Homecare

It was a pleasure to support mum within her own home for so many years and then to see her settle in our connecting care home.


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Review from K H (Husband of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has severe Alzheimer's dementia and needs two people to get her up and out of bed, wash and shower her, see to her toileting needs and put her to bed in the evening. The team are reliable, competent and very friendly, talking to my wife even though the responses are sometimes bizarre! Very supportive.

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Review from Claire B (Power of Attorney of Client) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would recommend this provider of home care. Reliable, caring, go the extra mile when required.

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Review from Olive R (Client) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My helper is very pleasant. She is a friendly person. She is excellent at doing her job. She never misses anything. The office staff are always, polite and friendly. I cannot fault the staff and managers at all.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Gold Hill Homecare

What Type of Services does Gold Hill Homecare offer?

Gold Hill Homecare offers Home Care.

How many Carers does Gold Hill Homecare employ?

Gold Hill Homecare employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gold Hill Homecare to verify any information. View our terms and conditions. Gold Hill Homecare has a Basic Service – more info.