Audley Care Inglewood

The Clocktower, Inglewood House, Templeton Road, Kintbury, Hungerford RG17 9AA
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9.3 20 Reviews
  • Audley Care Inglewood, Hungerford
Audley White Horse Care Ltd provides a domiciliary (home care) service based around the values of providing independence, dignity and respect. Their team of care assistants recognise that everyone has differing care needs, and offer as little or as much care as needed by the client, with a focus on quality home care that is tailored around each client's needs.

Audley Care care assistants are highly trained and regularly monitored to ensure that all customers receive the best care and assistance to enable them to live independent lives within the comfort of their own homes.

Audley White Horse Care provide both male and female home care assistants who understand that continuity and routine are important.

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Care Provided by Audley Care Inglewood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorna Foster (Branch Manager)

Funding & Fees Guide for Audley Care Inglewood

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Inglewood Reviews (20)

9.3

Audley Care Inglewood has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Audley Care Inglewood has 20 reviews.

Overall Experience

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Date Published

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Review from Belinda M (Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so delighted with the care I have received from the Audley Care Team (Hungerford) for the last year and a half. I was sent home (having spent 6 months in hospital after having had a number of strokes), very scared and none of us were sure what to expect, with people we didn't know coming into our
home. Everyone who is involved in my daily care has been professional, patient, very kind, enthusiastic with every achievement no matter how small, and incredibly caring, always trying to accommodate and listen to the whole family which has made the journey so much easier for all of us.
One of my regular carers has won Carer of the Year - very well deserved and an accolade to the whole Hungerford team, I am so pleased that the Hungerford team have proved yet again how excellent they are, hard when they are dealing with maternity leave for 4 staff, long term illness and holidays. Thank you from the whole family.

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Review from Lucy M (Granddaughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 years young grandmother currently lives alone and with dementia. I thought with her diagnosis that she would have to be in a care home for the care and support she would need.
I'm pleased to say I was wrong! Audley Care has been a massive physical support for my grandmother and an emotional support
for me when the days are more challenging. Nothing is too much trouble and they even look after her little dog. I really don't know what the future would have looked like if I hadn't had such amazing support from her team of carers.
The support and knowledge from Audley have been a lifeline for both of us.

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Review from Anthony B (Husband of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls from Audley have looked after my wife for 2 and a half years now and we have nothing but praise for the team that we see. They always go above and beyond to help my wife and myself. Nothing is ever too much trouble. They always make sure our home is clean and tidy and that we have all we need.
The manager will often come and do our care and she is excellent, she works hard in her normal role and is always happy and friendly when she comes here, nothing is too much trouble for her. We are very grateful for the care we have.

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Review from J S (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care from the Audley team for many months. All those we have come into contact with have been professional, friendly, kind and very caring and often go above and beyond to help out. They have always responded rapidly and helpfully to any queries or any requests for additional
help or advice. They have frequently communicated with other healthcare providers on my parents’ behalf which has been invaluable. Highly recommend.

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Review from David S (Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been discharged for end-of-life and palliative care 14 months ago and experiencing ups and downs I have been supported at home by a number of care providers. Some teams of carers provided have offered variable standards of care, empathy, and willingness to listen to my needs. This is understandable
given the pressure on them to travel between visits, especially when employed on zero-hours contracts. The small team of care and office staff from Audley Care (Hungerford) however stand out as exceptional. Not only are they all experienced, they give the appearance of never being under pressure. They never presume what my needs are but instead listen and respond with sensible suggestions if they think it appropriate. The local team manager is not only confident and competent but a helpful advocate who is happy to discuss needs with other providers including district nursing and GP receptionists. They also carried out a risk assessment of our premises including potential trip hazards.

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Review from Kristen F (Son of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot thank or rate Audley Care Inglewood high enough. Right from the start very friendly helpful carers, who seem to go above and beyond.
Mum has new friends now, not just carers.
We would highly recommend.

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Review from Mark P (Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Motor Neuron Disease with Bulbar Palsy so I need care and I'm delighted with the service that Audley Care Inglewood provide. I found them to be a lovely team and I love them for the patience, care and kindness that they happily give me. A friendly team I have respect for and I'm very grateful
too, the visits do break up my day but in a positive way because the carers improve my mood and take my mind off my terminal illness. Thank You!

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Review from R B (Wife of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with all my husband's carers. They are very good with him and always make him smile.

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Review from Diane M (Daughter-in-law of Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has had home care from Audley Care for several years. We have had one or two problems. Always sorted out very quickly and efficiently.

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Review from Adam S (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are extremely efficient. My mother was struggling with all aspects of daily living. The Audley Carers have helped her to gain confidence. The office are always helpful if I need any advice. I would highly recommend.

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Review from Patricia P (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the level of care provided, a very hard job but I believe that the carers really do care about my father's well being, problems do arise but they are sorted out very quickly by a very professional manager. Thanks for all your hard work.

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Review from Pauline J (Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers don’t just do essential jobs around the house, they make time to talk, listen and understand their clients' needs.

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Review from Geoff M (Son of Client) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With the timings of the visits, they have tried to accommodate our needs. However, these seemed to go astray quite badly when the usual organizer was on leave for a week.
Care assessment was carried out but no copy was sent to us. Found out reason AFTER we complained.
Requests for the schedule by
email was not responded to until we complained.

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Review from Pete B (Son of Client) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley girls are very polite and professional in their work. The care we receive is very good and I'm very happy with the care.

Reply from Marie Kaye at Audley Care Inglewood

Thank you for your positive review Audley care are always pleased to receive such lovely feedback which I will pass on to the team. Our teams always strive to provide outstanding care.


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Review from Shirley O (Wife of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Time schedule is not always satisfactory, as it always seems to change. This household needs a consistent time schedule.
No complaints against the care staff. Are very pleased with the standard of care from the girls we have coming into this household.

Reply from Marie Kaye at Audley Care Inglewood

Thank you for your review we are always pleased to receive feedback and I will pass your comments on to the branch manager. We always strive to ensure that the service you receive is satisfactory. Audley Care are committed to achieving outstanding care and this is our ethos for our care workers, we are pleased to hear that you value our care workers.


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Review from Elizabeth T (Client) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff can only relate to what is written. I am aware of being more needy due to changes e.g. my left hand is no longer usable. Stoma bag, I feel I should be charging you for staff training as very few knew what to do. Office staff - when you say you will pass on messages or put it on system, do so.
It saves frustration, time and money.

Reply from Marie Kaye at Audley Care Inglewood

Thank you for your review we have taken your comments on board and have discussed them with the local teams. We always act on feedback and learn from what people have told us. Again thank you for taking the time for completing this review


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Review from Anthony C (Husband of Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints. I get a very good service. Everyone is nice, friendly and efficient. Everything is quite alright.

Reply from Marie Kaye at Audley Care Inglewood

Thank you for your positive review, our care workers strive to give the best possible service to our customers and believe in giving outstanding care.


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Review from Gladys P (Client) assisted by family/friend published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that comes to see me from Audley Care Inglewood are very nice. I have no complaints about anything.

Reply from Marie Kaye at Audley Care Inglewood

Thank you for taking the time to review our service we pride our selves in providing good quality care that meets our customers' needs. We will feedback to our team.


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Review from E D (Daughter of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care received by my mother. The carers attending are professional, clean and tidy and respectful. I am aware and not too rosy bespectacled to realise perfection is not always available but any problems encountered have been dealt with promptly and satisfactorily.

Reply from Marie Kaye at Audley Care Inglewood

Thank you for your positive review we strive to provide our customers with high quality care. It is always a pleasure to receive such positive feedback about our employees and we will pass on the feedback to them.


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Review from Josephine C (Wife of Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the care and understanding of the needs of my husband and myself.


Communication with the office staff is not always consistent, dates and times can be misunderstood. I would recommend Audley to other people about the good caring service it provides. The flow of care is better

when we have consistent staff. We have needed to remind staff at times to tidy up after themselves and to make sure my husband's leg bag is connected properly before the carers leave. Could be a problem if I was out.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Audley Care Inglewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Audley Care Inglewood is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Inglewood is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Lorna

Lorna Foster

Job Title: Care Branch Manager

Joined: 2019

22 years experience working in the domiciliary and care sector, Level 2 and 3 in Health and Social Care.
NVQ Level 4 Leadership and Management.


Frequently Asked Questions about Audley Care Inglewood

What Type of Services does Audley Care Inglewood offer?

Audley Care Inglewood offers Home Care.

How many Carers does Audley Care Inglewood employ?

Audley Care Inglewood employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Inglewood to verify any information. View our terms and conditions. Audley Care Inglewood has an Enhanced Service – more info.