Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 165 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of, and that they are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Barnsley)

  • Prices

  • Prices from
    £9.95 to £25.91
    Payments, Self Funding , Direct Payments.


    Please contact our office for further details

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Barnsley) Reviews (165)

Total of 165, showing 21-40
9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.697) out of 10, based on 41 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 165 reviews.

Overall Experience

  • 91
  • 58
  • 15
  • 1
  • 0

Date Published

165
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24
41
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Review from G E (Wife of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care of my husband is excellent. He does not like change so continuity of care is essential. On occasions when substitute carers come they are inexperienced and need assistance from myself.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


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Review from M B (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few months, my carers and the time I have specified have settled into a routine. My carers have been very good to me and on occasion have been exceptional.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


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Review from Hugh D (Husband of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and take the time to listen and speak to my wife. This helps her to feel good. She sees them as friends who have called just to see her.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you and your wife feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from B C (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive good and pleasant service from all my carers. I prefer the carer to come between 8.45 am and 9 to 10 pm.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from M T (Relative of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great bunch of friendly, caring people who treat my aunt with dignity and respect. Nothing is too much trouble. My auntie idolises all the ladies that come in and is always pleased to see them. It's really great to see, and we as a family get so much peace of mind.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from D A (Son of Client) assisted by family/friend published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was ok. The care package is ok.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. After our telephone conversation, I am glad that you and your mum are happy with the care that we are providing. Thanks again, for your time taken to provide us with this important feedback.


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Review from Carol W (Wife of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have this care company because my husband has Alzheimer's, the ladies who come treat my husband with respect, they talk to him and tell him what they are doing. My husband feels comfy with them and they have a chat with me which is nice, very good company.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments. (Name: Emma Stacey Email: emma.stacey@tlc-homecare.co.uk Position: Registered Manager)


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Review from Janet M (Wife of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my husband's 4th year of care given by TLC Homecare. A good timekeeping service, where possible with carers he knows. The carers give good care and spend time encouraging him to speak. 1 or 2 issues with some new carers requesting more support with double sessions. Overall he is very pleased
with TLC Homecare.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from S C (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC has always been a good care company for my dad. He is hard to please sometimes and is regimented with times of day that carers should arrive if there a minute late he gets on to them. They deal with him in a professional and caring way.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from T T (Daughter of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot praise TLC Homecare highly enough, they are brilliant. All the carers treat Dad with such kindness, understanding and patience. The office-based team are extremely well organised, communicates speedily about any changes or areas of concern and really listens. They genuinely do care
about Dad and we are very grateful for everything TLC do. Would highly recommend TLC. Many thanks to all!

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments. (Name: Emma Stacey Email: emma.stacey@tlc-homecare.co.uk Position: Registered Manager)


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Review from Chris H (Son of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents now need more care and asking around, TLC were recommended to us. From the very first telephone conversation and first introductory meeting, we felt confident that our parents' needs were understood. Very friendly staff, caring and considerate care.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from Steve M (Son of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff have been providing re-enablement support for my mum after she came out of hospital. I have to say every single one of the care providers were exceptional, going over and above every time they attended. Truly superb, they are a credit to you. I really can't praise them enough.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


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Review from Kate L (Friend of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing from the start. My friend was reluctant to receive any care but recently she has needed a little more help than usual. I spoke with the manager of the branch who worked with me to choose the care we needed. Carers are brilliant, kind caring, professional and know how to put my friend at ease.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from Emma C (Granddaughter of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management have given me great support in helping me deal with a few problems, and have also stepped up when I needed the help regarding the care given. The carers have made real improvements on the care they provide now due to the management, managing situations appropriately and in good time. I have
always had good communication from management and they have not failed to deal with any issues. Overall they are a fantastic team of people and the care they provide is to the highest quality

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you feel that we are a fantastic team of people and that we provide a high-quality of care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review from J J (Wife of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all extremely helpful and friendly both to my husband and myself. I still cannot believe that they make the bed and clean up the bathroom when my husband's care is done. He was even treated to a cup of tea when I was out. Well done. You make life that bit easier for us.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you so much for taking the time to review us. We appreciate all feedback received and are really pleased you are happy with the service your Husband receives from us and are impressed with the care delivered. Thanks again for your kind comments!


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Review from Gill D (Daughter of Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first experience of home care service for my mum.
We have been extremely impressed with the care from TLC.
All the carers have been very kind, respectful, and professional. They have given Mum time and consideration and not talked down to her.
They are clearly very well-trained,
dedicated, and caring.
I can't thank them enough.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you so much for taking the time to review us. We appreciate all feedback received and are really pleased you are happy with the service your mum receives from us and are impressed with the care delivered. Thanks again for your kind comments!


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Review from S T (Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with carers that all very good but I have regular ones I'm more than happy with three staff members in particular.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate your feedback. We're really pleased you are happy with the service provided by the care workers who visit you and that overall, this is regular. Thanks again for your kind comments!


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Review from Susan L (Wife of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We like to see our regular carers. We would also like you to keep to our arranged times (e.g. contract) as on some occasions you have altered them without discussion. We understand that delays may occur. Overall, we are very satisfied with TLC.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us in making future improvements. We are pleased you like to see your regular carers and that, overall, you're satisfied with the service we provide. We're sorry to hear that you find care visits aren't always kept to the arranged time. Please be aware that this can sometimes happen, due to short notice sickness or other events beyond our control, please rest assured that we have been liaising with our office team to ensure this issue is reviewed and call times are consistent moving forwards; our service manager has also been in touch to discuss but please don't hesitate to contact us if ever there's anything else you feel you would like to raise. Thanks again for completing your review.


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Review from Rob H (Son of Client) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found both staff and management to be professional with their approach to ascertaining the needs of my 85-year-old mother, their caring and friendly attitude towards her has put a very worried old lady's mind at ease, she is delighted with the care package that has been put in place for her.
I
would not hesitate to recommend TLC Homecare to anyone in need of a professional/caring provider.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review - We really appreciate all feedback received (both positive & negative) to assist us when making further improvements. We are so pleased that you and your mum feel happy with the service we provide and that your Mum feels 'at ease'. Once again, thank you for letting us know and for your kind comments!


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Review from Karen J (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The branch manager has been amazing, she's helped me no end for my mum's needs, also one other staff member in particular who bathed Mum has been brilliant. I would highly recommend this care company, staff and coordinators are caring and very helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you so much for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received as it supports us in continuing to improve our services further in the future. Thanks again for the lovely feedback received and for your recommendation, your comments will be fed back to our management team to ensure all involved receive a 'thankyou' for all their hard work.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Choices Homecare (Barnsley) is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 241 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


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Carol Booker

Job Title: Care Coordinator

Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.


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Sarah Ramsey

Job Title: Care Coordinator Barnsley

Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.


Rita

Rita Barker

Job Title: Assessment and Reviewing Officer

Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has a Platinum Service – more info.