Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 165 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of, and that they are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Barnsley)

  • Prices

  • Prices from
    £9.95 to £25.91
    Payments, Self Funding , Direct Payments.


    Please contact our office for further details

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Barnsley) Reviews (165)

Total of 165, showing 41-60
9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.697) out of 10, based on 41 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 165 reviews.

Overall Experience

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  • 58
  • 15
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Date Published

165
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Review from L A (Daughter of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every care worker that has been to see my dad has been very good with him, so I am pleased with the work that they are doing for him.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us in making future improvements to our services. We are really pleased that you have found all of our care workers have been very good with your dad - thanks again for your kind comments!


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Review from M W (Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are kind and include me in conversation. Some (a few hardly talk to me and discuss other service users and their needs and treatment). Most of my carers encourage me to be independent which means they have 'free time'. Many of the carers realise that we as a couple have complex needs
and help out in any way they can, putting clothes away, and taking piles of washing upstairs (including my husband's clothes). I really appreciate all the help they give but I do not take it for granted.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us in future improvements. We are pleased you are mainly happy with the care you receive from us and have passed your comments on to our senior management team to enable some of the points you mention to be checked into and resolved if needed. Thanks again for taking the time to review us through Homecare.co.uk.


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Review from Antony E (Son of Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all office staff and home care providers at TLC Homecare for their thorough and kind approach to the care of Mum. Particular thanks to the care providers who are punctual and reliable and because the same staff attend to Mum's needs, it means less stress and anxiety for Mum, my
sister and me.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future. Please rest assured that your comments and thanks will be passed on to both the office and community teams to ensure they receive a 'thank you' for all their hard work and commitment. Thanks again for your lovely feedback and kind comments!


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Review from Gillian P (Daughter of Client) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One lady has always been available to speak to and arrange a review with; she has always tried her hardest to accommodate our requests.
My family feel that my mum is treated with respect and dignity; they go above and beyond. The carers respond to Mum's changing needs.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review; we appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future and are really glad to hear from you. We are pleased that you find our care workers go 'above and beyond and respond to your Mum's changing needs' and that our review officer has been on hand and tried her hardest to accommodate any requests. Thanks again for your kind feedback and comments.


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Review from R B (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly emphasis. Respect all of these things and more. Explain my experience.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us. We really appreciate all feedback received (both positive & negative), to assist us in making future improvements. We are pleased that you find the service you receive very friendly and respectful. Thanks again for your kind comments!


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Review from Joanne C (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The one thing that's wrong with this company is that some of the carers don't give me the privacy that I ask for. I find some very intimidating. They try to take my independence away from me and they're always nearly an hour late.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us. We take all feedback very seriously and appreciate all comments received (both positive & negative), to assist us in making further improvements in the future and to allow us to promptly resolve any issues, that may occur. We're sorry that you felt some of our care workers didn't give you as much privacy as you'd have liked and that you felt this came across as intimidating at times. Please rest assured that respecting people's privacy, promoting independence and providing person-centred care is of the utmost importance to us. We would always encourage anyone who feels they are experiencing any issues to call our office on their local number, to ensure we can look into any problems or concerns as soon as they arise. Our operations team managers have been made aware of your feedback to support them in ensuring we continue to deliver person-centred care services to other service users. Thanks again for submitting your review.


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Review from Martin W (Son of Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed by TLC so far. The standard of care and communication is very high. The "app" service is excellent - really useful in keeping abreast of the daily updates. In respect of all the carers we have met - extremely kind and considerate to nursing needs, and all doing a great
job. Thanks!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review; we really appreciate your kind comments. Please rest assured that wherever possible, all positive feedback is passed on to our care workers in the form of compliments and a thank you for all of their hard work. Thanks again for the fabulous feedback received!


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Review from Ann B (Daughter of Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly review, made Mum feel at ease. Mum joined in the conversation where and when she could.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to support us in improving our services further in the future. We are really pleased that you were happy with your Mum's review and are glad she was able to join in, where she could, as we really encourage service user participation. Thanks again for your kind comments.


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Review from Dorothy S (Sister of Client) assisted by family/friend published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not always treated with dignity. Changed in the lounge with blinds open. Communication - I don't like the way some carers speak to me.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review. We really appreciate all feedback (both positive and negative), to assist us in making future improvements as we move into the future. We are really sorry that you don't feel you are always treated with dignity and don't always like the way you have sometimes been spoken to and have been in touch since your review to discuss these matters further. Please rest assured that we have now arranged for our Community Competence Assessor to attend upon some of your care calls, in order to identify and help resolve any training issues. Please don't hesitate to contact your local office (on the usual contact number), should you ever feel you have any further issues and we will do our very best to help and resolve these. Thanks again for your review!


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Review from Cheryl G (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all friendly and helpful and if requested, will try to accommodate our wishes if they are able to. Mum likes all her carers and is happy with them.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for submitting your review to Homecare.co.uk. We really appreciate all feedback received as it supports us to improve our services further in the future. We are really pleased that you and your mum are happy with the care received. Thanks again for your lovely comments.


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Review from J C (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

These are strange times. The staff on the ground (carers) are running themselves ragged. The way carers and care companies have been seen, funded and worked has been so negatively that carers have left the companies at a greater pace. Care companies are now unable to meet needs, in particular, my needs.
I feel for the staff that are run off their feet.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. Please rest assured that we take all feedback very seriously (both positive and negative), to assist us in improving our services as we move forwards into the future. We have asked the Registered Manager of your service to get in touch, in order to discuss the comments made. We agree that the current times can be challenging for the care industry but remain committed to working together as always, with our staff, service users and other bodies and stakeholders, to ensure we continue providing the best care services that we can. Should any of our service users feel they have an issue with the level of care they receive, we would always ask them to contact their local office as soon as possible (on their usual contact number), who will do everything they can to help and rectify any problems as needed. Thanks again for your feedback and comments.


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Review from N C (Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Losing good staff with the experience to know what is needed.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review, we really appreciate all feedback received (both positive and negative), to assist us in making further improvements in the future. The past couple of years have generally been a very challenging and difficult time for health and social care and we're aware that some staff have decided to leave the industry but please be assured that all new staff continue to be fully trained through our training programme, which we adapted as needed throughout the coronavirus pandemic. Our service manager will be in touch with you soon, to discuss and identify any issues you may have but please do feel welcome to contact the office (on your usual number), if there is ever anything you would like to discuss or you feel you have any issues, our friendly team will be more than happy to help. Thanks again for completing your review.


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Review from Sylvia P (Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is just like an everyday routine. I just have carers to give me my medication morning and night. If I was having trouble opening a bottle most of them would do it for me. Some ask if there is anything I want doing. Most times, it's just giving me tablets. To be honest, it's someone to talk to. I
got quite close to a carer who left. She would have done anything for me. I do miss her. Now, there are quite a few young carers just learning the job.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we appreciate all feedback received and are pleased you find our staff generally helpful. We are sorry that a regular carer left and that you miss her but we hope that, in time, you will feel the same about the newer care workers who visit you. Please rest assured that all care workers have completed our training programme and are working towards (if not completed) their nationally recognised care certificate qualification. If you have any issues or anything you'd like to discuss further, please contact our office on your usual contact number and a member of our team will be happy to have a chat and will do their best to support you with resolving any problems. Thanks again for submitting your review.


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Review from A R (Client) assisted by family/friend published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything runs smoothly. Carers are nice to me and come on time. Better care company than the last ones.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. We really appreciate all feedback received in order to assist us with making further improvements as we move into the future. We are really pleased that you find things run smoothly. Thanks again for your kind comments.


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Review from F B (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service I receive. Everybody is cheerful and chatty and they all treat me with dignity. I thank them all.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thanks for taking the time to review us. We really appreciate your feedback and are really happy that you are satisfied with the service you receive. Your thanks will be passed on to the care workers involved, to allow them to receive a thank you for all their hard work. Thanks again for your lovely comments!


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Review from Yvonne H (Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, caring and professional service. Compassionate and caring staff. The best care ever.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

We are so pleased you find our services reliable, caring and professional. Your feedback will be passed on to the care workers who visit to allow them to receive a thank you for all their hard work. Thank you for completing your review and for the kind comments received.


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Review from Stephen B (Son of Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been a great help to my mum. They looked after her and gave her the help she needs. Always polite and friendly and even in these difficult times, I have always been kept up to date and they have done a great job.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. We take all feedback very seriously as it assists us to improve our services further in the future. Thanks again for your kind comments, we're really pleased you feel happy with the service we provide.


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Review from J W (Husband of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be totally professional in all aspects of care.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. Wherever possible, we pass feedback on to our staff to allow them to receive a big thank you for all their hard work. Thanks again for your kind comments.


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Review from Philip H (Son of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving personal care from TLC Homecare - Barnsley for over 12 months now. The carers are always polite and professional and my father looks forward to their visits 3 times a week. The treatment he receives is excellent and contributes to maintaining one of his health conditions.
This service and the visits provide additional reassurance to his family.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for submitting your review to Homecare.co.uk. Your feedback is great to hear and we're really pleased that you're happy with the service we provide. Thanks again for your kind comments!


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Review from Dorothy H (Sister of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems to be very happy with the service she receives. We have had a few minor incidents but they have been resolved after a phone call to the office.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review to Homecare.co.uk. We're really pleased that your sister seems happy with the service she receives and that a few minor issues were sorted promptly, upon contacting our office. Thanks again for your feedback as we really appreciate all feedback received (both positive and negative), to assist us in improving our services further, as we move forwards into the future.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Choices Homecare (Barnsley) is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 241 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


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Carol Booker

Job Title: Care Coordinator

Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.


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Sarah Ramsey

Job Title: Care Coordinator Barnsley

Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.


Rita

Rita Barker

Job Title: Assessment and Reviewing Officer

Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has a Platinum Service – more info.