Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 165 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of, and that they are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Barnsley)

  • Prices

  • Prices from
    £9.95 to £25.91
    Payments, Self Funding , Direct Payments.


    Please contact our office for further details

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Barnsley) Reviews (165)

Total of 165, showing 61-80
9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.697) out of 10, based on 41 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 165 reviews.

Overall Experience

  • 91
  • 58
  • 15
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Date Published

165
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Review from Anne C (Daughter of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers - will do extra for Mum.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for reviewing us on Homecare.co.uk and for your lovely comments.


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Review from Ada B (Sister of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the girls very nice and polite. They explained what they had come to do and answered any questions you asked. They carried on doing their job and we had some laughs with them and they were polite and friendly and put you at ease.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for reviewing us on Homecare.co.uk, we're really pleased you found our staff polite and friendly. We really appreciate all feedback received, to assist us in improving our services in the future. Thanks again for your kind comments!


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Review from Elaine S (Daughter of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care review was carried out yesterday, under safe, covid guidelines. Thorough questions were asked and updated in a caring and professional manner. Very happy with the care my mum receives. The three carers who look after my mum have done a great job through these difficult times. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We're really pleased that you were happy with your Mum's review and also that you're happy with her three carers. Please rest assured your comments will be fed back to our staff to in recognition of them doing a fantastic job, during very difficult times. Thanks again for the fab feedback received.


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Review from Denise S (Daughter of Client) assisted by family/friend published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 91 years of age, blind and has many different health issues and needs. The TLC ladies who care for her are absolutely amazing. The support they give is exemplary and they are professional, caring, efficient and caring and we cannot thank them enough. Whenever we need to discuss Mum's care, the
staff and management team are wonderful too. We thank TLC from the bottom of our hearts for their care of Mum.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for the fantastic feedback received and for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative), to assist us in improving our services even further in the future. We are really pleased that you and your Mum are happy with the care delivered and thank you for your amazing comments. Thanks again for taking the time to submit your review.


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Review from Andrew F (Son of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another year of first-class care from the dedicated team at TLC. Mum has been well looked after in such difficult times, with excellent communication throughout.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for submitting your review to Homecare.co.uk. We're really pleased that you feel we provide a 'first-class' care service to your Mum, thanks again for your kind comments.


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Review from Carol O (Daughter of Client) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the carers to be very polite, they look after mum well. She is just getting to know the new carers as two of her long-standing carers have left. The new ones seem to be very caring and supportive. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative), to assist us in improving our services in the future. We are really pleased that you are happy with the service your Mum receives. Thanks again for your kind comments.


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Review from Dorothy F (Wife of Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband only had TLC Homecare Ltd for a very short time, as he was taken into hospital and sadly died on 29th June 2021. In the short time he was cared for by them, the carers were all very kind and cheerful and even made him laugh at times. They were also very supportive of me during that short
spell, when I needed someone to listen to my concerns. I can't thank them enough.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received to assist us in improving our services in the future. We are so sorry for your loss. Thanks again for your kind comments.


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Review from J G (Client) assisted by family/friend published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful, carry out work in a professional standard. Nothing is too much trouble for them.

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Review from N H (Son of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has six carers a day so it's difficult to review the whole service, we find some carers are excellent and really care about my mum but others see this as a job and ask to leave as soon as it's possible. My mum has Parkinson's and needs her meds every three hours, we found some carers come over
an hour early and some late. My mum would go anything between two and a half hours to four and a half hours between calls.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative), to assist us in future improvements to our service. We are really pleased you find some of our care workers 'excellent' but sorry that you feel that some just see this as 'a job'. We would like to reassure you that we have checked the times your Mum receives her care visits and can confirm that these are in line with pharmacy requirements, in relation to your Mum's medication plan as needed, our Care Service Manager will be in touch to discuss the points you make further and confirm. Please also feel more than welcome to get in touch with the office (on your usual contact number), should you feel there is anything else you'd like to discuss, moving forwards. Thanks again for your feedback and comments and for completing your Homecare.co.uk review.


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Review from Rachel D (Daughter of Client) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Polite and understandable carers.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received. Thank you for your kind comments.


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Review from Derek H (Client) assisted by family/friend published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service provided. Staff are punctual, caring and provide support where needed.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative), to assist us with the continual improvement of the services we provide. We are really pleased you are happy with the service we provide, thanks again for your kind comments...


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Review from C H (Client) assisted by family/friend published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very polite and respectful as well as caring. I had a small group of 4-5 who were attending on a regular basis, however, this group seems to have got larger, which is not quite as good. Other than that, I am very satisfied with the service I am receiving.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative), to assist us in making future improvements to our services. We are really pleased that you find our staff very polite, respectful and caring but are sorry you feel that you have a larger number of care workers attending more recently. Please rest assured that continuity of care is of paramount importance to us and your comments have been fed back to the service manager, so they can be taken into consideration. We are glad that overall you are very satisfied with the service you are receiving but please do feel welcome to call our local office, on your usual number, if you would like to discuss anything further. Thanks again for your feedback and kind comments.


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Review from L P (Daughter of Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Timely.
Pleasant.
Good support.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received as it assists us with improving our services even further in the future. We are really pleased you find our staff 'timely, pleasant and supportive'. Thanks again for your kind comments.


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Review from J M (Daughter of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff are extremely good and exceed all expectations, others are not as eager and only do the minimal.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. Feedback is really important to us (both positive & negative), to assist us in making further improvements in the future. We are really pleased that you find some of our staff 'extremely good' and that you feel they 'exceed all expectations' but are sorry you feel that others 'aren't as eager'... Please rest assured that your comments have been fed back to the Care Service Manager for her to look into further, in order to ensure any possible issues are dealt with as needed. In the meantime, if there is anything you would like to discuss further, please don't hesitate to get in touch with the office (on your usual number) and we will be more than happy to try and help. Thanks again for your feedback & comments - Thank you!


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Review from C R (Daughter of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, caring service with very special, caring, well-trained staff.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review; we really appreciate all feedback received to assist us in making future improvements. Thanks again for your fantastic feedback and comments.


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Review from M B (Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service you provide is satisfactory for my needs. Any problems that arise I speak to someone direct.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received, to help us continue improving our services in the future. We are pleased you find the service we provide 'satisfactory' and would encourage you to continue contacting your local office (on your usual number), if ever there is anything you would like to discuss, or need any help with (or if you have any suggestions which you think would help us to deliver an even better service to all of our service users). Thanks again for submitting your review.


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Review from Neil J (Son of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with all aspects of the help and care my mum has received.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thanks for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received to assist us in making future improvements to our services. Thank you for the lovely feedback received and for your kind comments; we are really pleased that you and your Mum are very pleased with the help and care your Mum receives from us.


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Review from V O (Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers to be pleasant and helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us; we really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services in the future. We are really pleased you find our staff 'pleasant and helpful. Thanks again for your kind comments.


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Review from H R (Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is good but from time to time it lapses.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements to our services. We are pleased that you feel the service is good but note that you say, 'from time to time it lapses'. Please contact your local office on the usual number and let us know if there is anything you would like us to look into, we will be more than happy to try and help. Thanks again for reviewing us on Homecare.co.uk.


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Review from B F (Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reasonable in all aspects.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in future improvements. Thanks again for the fantastic feedback received.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Choices Homecare (Barnsley) is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 241 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


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Carol Booker

Job Title: Care Coordinator

Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.


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Sarah Ramsey

Job Title: Care Coordinator Barnsley

Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.


Rita

Rita Barker

Job Title: Assessment and Reviewing Officer

Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has a Platinum Service – more info.