Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 165 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of, and that they are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Barnsley)

  • Prices

  • Prices from
    £9.95 to £25.91
    Payments, Self Funding , Direct Payments.


    Please contact our office for further details

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Barnsley) Reviews (165)

Total of 165, showing 81-100
9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.697) out of 10, based on 41 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 165 reviews.

Overall Experience

  • 91
  • 58
  • 15
  • 1
  • 0

Date Published

165
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24
41
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Review from Sue M (Daughter of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, caring and considerate, and always do their utmost to provide extra help in emergencies and when extra help is needed.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in future improvements. Thanks again for the fantastic feedback received.


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Review from J C (Client) assisted by family/friend published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very efficient, caring, punctual and easily approachable.
Sometimes go over and beyond duty.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review; we really appreciate all feedback received (both positive and negative), to assist us in making future improvements. We are really pleased that you find our staff 'efficient, caring, punctual and easily approachable and that you are happy with the service provided. Thanks again for your kind comments!


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Review from Edward B (Client) assisted by family/friend published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are friendly, always ready and willing to help and professional in what they do.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thanks for submitting your review to Homecare.co.uk; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements. We are really pleased that you find our staff friendly and helpful and that you feel they are 'professional in what they do'. Thanks again for your fab comments.


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Review from Pamela G (Daughter of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's care is excellent. Obviously know all her needs, is Covid adherent. When normal carer not available, and ad-hoc comes, many fo not stay allocated time, wash up oy make a drink. You need more training as to what new carers are required to do. Her carer Monday to Friday is excellent. Weekend carers?

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thanks for taking the time to review us on Homecare.co.uk; we really appreciate all feedback received (both positive and negative), to assist us in making future improvements. We are really pleased you find your 'Mum's care is excellent and that you feel our staff know all your Mum's needs. We are sorry to hear that those who may visit when regular care staff aren't available (normally due to leave or sickness from time to time), do not always stay their full time and could perhaps help out more with making a drink and washing pots (and also take on board your comment re weekend staff). Please rest assured your comments will be passed on to the service manager to allow compliments to be passed on where needed and any issues to be looked into and investigated further where this is required. Thanks again for your feedback and comments.


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Review from B B (Ex Family Member) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all aspects of the service. The initial assessment was professional, thorough and friendly, and any time I have needed to contact admin or local coordinator, I have been very satisfied. The two carers who regularly come are very friendly and caring and conduct themselves professionally.
I have no reservations at all.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review on Homecare.co.uk; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements to our services. We are really pleased that you are happy with 'all aspects of the service' and that you found the initial assessment professional, that you have been satisfied when you have contacted the office staff and that you find the care workers friendly, caring and also professional. Thanks again for your time taken and for the lovely comments and feedback received.


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Review from Julie R (Daughter of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and office staff are friendly whilst professional. If I see a problem that might arise, they offer ideas and solutions. The carers are trustworthy and reliable, keep me updated. I have no qualms about going out for a while, knowing Mum is in safe hands. If we didn't have carers like these, Mum
would be in a nursing home, which is the last thing I want for her.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. We really appreciate all feedback received to support us to continue improving our services as we move into the future. We are glad that you feel happy with the service your Mum receives. Thanks again for your kind comments.


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Review from D R (Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't any problems with the company, in fact, I enjoy their company. They are a great bunch of people, all of them. I look forward to them coming. No complaints.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review. We really appreciate all feedback received (both positive and negative), to assist us in continuing to improve our services as we move into the future. Thanks again for the lovely comments received!


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Review from Cynthia H (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and helpful. Very pleasant and help me to clean by helping me with shower and keeping my commode very clean. Sometimes carer has to open bleach or disinfector, find it hard with my hands these days. If I am having a bad time with a stoma and don't feel too well, they try to
comfort me. If I have to change my days, the staff in the office are very accommodating.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. We really appreciate all feedback received to assist us in continuing to improve our services even further as we move into the future. We are really pleased you feel happy with the service received. Thanks again for your kind comments.


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Review from John S (Husband of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having experienced the carers looking after my wife, I am very satisfied with the treatment given to my wife and hoping my wife gets good treatment in the future. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received as it supports us to improve our services even further in the future. We are really pleased that you are very satisfied with the service your wife currently receives from us, please rest assured we will do everything we can to ensure this level of service is sustained. Thanks again for your kind comments.


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Review from Margaret F (Client) assisted by family/friend published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. I feel safe and comfortable with all the carers that I have.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review. We take all feedback very seriously, to help us continue improving our services in the future. Thanks again for the kind comments received!


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Review from R W (Client) assisted by family/friend published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am satisfied with the care you provide; only on odd occasions. My daughter has received a call from your office asking her to cover a bed or lunch call, of course, I understand. We are all living in a very difficult time at the moment, and that everyone in the company is trying their best
to make sure I am receiving the best possible care, and I thank you very much.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive and negative), to assist us in improving our services even further in the future. We are really pleased you are satisfied with the care we provide and feel we are doing our best to ensure you receive the best possible care you can. From time to time, particularly due to the current climate, we may have to change calls occasionally, but do our best to ensure any inconvenience is as little as possible. Thanks again for your kind comments.


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Review from Susan W (Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we take all feedback (both positive and negative) very seriously to help us to continue improving our services as we move into the future. We're really pleased you are happy with the services provided, thanks again for your comments, we really appreciate your time taken.


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Review from R K (Daughter of Client) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful carers. A supportive company, willing to provide what is necessary.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for letting us have your feedback through Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services even further as we move into the future. We are really pleased you are happy with the service received. Thanks again for your lovely comments, we really appreciate your time taken.


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Review from B E (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC Homecare is very professionally organised and puts a lot of thought into the creation of my individual care plan. The carers are also very flexible in terms of what they do on each individual day/week because, due to a number of deteriorating medical conditions, I'm not always well enough for them
to do the basics as set out in my daily care plan but they always adapt that to my needs. The carers are friendly, helpful and concerned for my welfare. I would not hesitate to recommend the company to a new service user.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to support us in continuing to improve our services as we move into the future. We are very pleased you are happy with the service we provide and will pass your comments onto our staff through our compliments process, to enable them to be thanked for their hard work. Thanks again for your kind comments.


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Review from M B (Client) assisted by family/friend published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All eight carers have proved friendly and helpful with a morning call to start the day, and in the evening to be ready for bed.
Punctual, tidy, interested in us and our family, cheerful whatever the weather!

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Review from V H (Daughter of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service of four daily visits commenced in December 2019. After the first week, when Mum, myself and the carers understood what was required and had a basic knowledge of each other, then the majority of the time, everything was completed very satisfactorily. The carers were gentle, compassionate
and caring when attending to Mum's needs, especially during her last week, before she died in January 2020. The carers were always speaking to her and letting her know what they were doing and why they were moving her etc.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received to enable us to continue improving our services in the future. We are pleased you were happy with the service your Mum received and thank you for getting in touch through homecare.co.uk. Thanks again for your kind comments.


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Review from John W (Son of Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, dependable and friendly staff.
Regular feedback and consultation make for a good customer experience, so much so, I have made a personal recommendation to a friend, who now has an appointment for his parents.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate your lovely comments and value all feedback received (both positive and negative) to assist us in continuing to improve our services in the future. We will pass your feedback on to the staff who attend, through our compliments process once identified, thanks again for your review.


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Review from Denise T (Daughter of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall good. Certain carers that visit have not been as good as others. Some write in the manual that duties have been done which have not. Eg saying that Mum had taken her medication but it was found by my brother on the table when he visited. Not being informed of a fall she received and not all
the carers change her.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thanks for submitting your review through Homecare.co.uk. We take all feedback received very seriously (both positive and negative) to assist us in improving our services even further in the future. We are pleased you find the service we provide 'overall good' and sorry that you feel there have been some issues also. Please do get in touch on the usual office number and ask to speak with the service manager, to allow us to investigate and put any required actions in place, thank you.


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Review from S B (Daughter-in-law of Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find TLC Homecare Ltd very competent, caring and satisfactory.

Reply from Elaine Bradley-Smith, Employee Engagement and Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review - we really appreciate all feedback received (both positive and negative) to assist us in improving our services even further in the future. Thank you for your lovely comment, we are pleased that you are happy with the service received.


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Review from A C (Son of Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother gets is very good. The only fault I can find is that the visits are not all on time but I think a lot of that is because of staff being off sick etc.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for your review, we take feedback seriously to help us improve our services as we move into the future. We are pleased you are happy with the care received, please rest assured we do all we can to deliver our service user's calls within the 30 minute time allowances required. From time to time, staff are sick and a different carer may attend, which can sometimes result in a later than usual call. Please contact the office directly if you have any issues and we will do our best to help.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Choices Homecare (Barnsley) is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 241 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


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Carol Booker

Job Title: Care Coordinator

Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.


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Sarah Ramsey

Job Title: Care Coordinator Barnsley

Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.


Rita

Rita Barker

Job Title: Assessment and Reviewing Officer

Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has a Platinum Service – more info.