Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 165 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of, and that they are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Barnsley)

  • Prices

  • Prices from
    £9.95 to £25.91
    Payments, Self Funding , Direct Payments.


    Please contact our office for further details

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Barnsley) Reviews (165)

Total of 165, showing 101-120
9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.697) out of 10, based on 41 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 165 reviews.

Overall Experience

  • 91
  • 58
  • 15
  • 1
  • 0

Date Published

165
8
24
41
124

Review from S A (Client) assisted by family/friend published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the carers that have called. They have been a great help to me and my husband and I would recommend them at any time.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review on Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to help us continue improving our services as we move into the future. Your comments will be passed on to the managers of the staff concerned, enabling them to receive a 'Thankyou' for all their hard work and commitment. We are really pleased you are happy with the service provided. Thanks again for your review.


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Review from D E (Daughter of Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, this care plan is working with a few minor problems that have been raised with the review coordinator on her recent visit. Set up the new care plan in June and reviewed it recently and we have found her very helpful and friendly. My mum is happy with the carers who visit her twice daily.
One issue we do have is that when contacting the office regarding issues of care, the responses vary from positive to defensive depending on who one is speaking to.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We are very pleased to hear that, generally, you find your mum's care plan is working. However, we are sorry you feel the office aren't always as positive as they could be when you contact them, and your comments will be passed on to the managers of the service to enable us to look into these concerns. Thanks again for completing your review, we do really appreciate all feedback received, thank you.


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Review from Rosalind S (Next of Kin) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Met with the co-ordinator to discuss the needs of my relative. Very helpful, very knowledgeable and treated my relative with the utmost respect and kindness.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review to Homecare.co.uk, we really appreciate all feedback received (both positive and negative), in order to help us improve our services even further in the future. We're really pleased you were happy with the service the co-ordinator delivered on the day of your meeting. We will do our best to identify and pass your feedback on to allow them to receive a thank you for all their hard work. Thanks again for the kind comments received.


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Review from Muriel H (Client) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant. All the staff very helpful with everything needed. Could not ask for more, thanks to all staff.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review on Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in improving our services even further in the future. We are really pleased you feel happy with the service received, thanks again for your kind comments.


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Review from Sue H (Daughter-in-law of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

TLC cannot be relied upon or trusted to do as requested. This includes not putting reading glasses on after me stating not to put them on at least three times. My mother in law does not put them on herself, but will not take them off once the carers have put them on for her. The carers are not good
at varying food offered when someone is not able to choose for themselves. Most importantly, the carers cannot be trusted to undertake extra visits as arranged during our holidays. Management listens to complaints over the phone but nothing changes. Management is slow/do not put requests into place. Management does not phone back as agreed.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review. We take all feedback very seriously to assist us in improving our services in the future. We are sorry that you didn't feel happy with the service received but can confirm that a review of the care provided was completed, with assistance from a social worker, to ensure we were delivering the best possible service we were able. Please do rest assured we are committed to promoting choice for our service users. Thanks again for all feedback.


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Review from Linda D R (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for extremely well and hope to continue for a long time to come.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for completing your Homecare.co.uk review, we take all feedback very seriously (both positive and negative) in order to continue improving our services as we move into the future. We are really pleased you feel happy with the service we provide, thanks again for your kind comments.


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Review from Anne P (Daughter of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC has been caring for Dad for the last few years. Dad likes all his carers and he looks forward to seeing them. Dad has six care calls each day with 2 carers each visit. If Dad is unwell or has a problem, they always let me know. Having such good care means that Dad can stay in his own home. I have
total confidence in TLC.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review through Homecare.co.uk, we really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services even further in the future. We are really pleased that you and your Dad are happy with the care we deliver, thanks again for your kind comments.


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Review from Christine L (Wife of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. Nothing is too much trouble for the carers, helpful in every way. Cannot fault them. They are diamonds. Thank you so much.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received in order to help us continue improving our services as we move into the future. Wherever possible (where we can identify), we pass all compliments on to our staff through our compliments process to enable them to receive a 'thankyou' for all their hard work. Thanks again for your kind comments.


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Review from Susan L (Daughter of Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is outstanding, they treat her as an individual with care and respect, always with a smile and help her to retain her dignity. As my brother and I live away, it gives us peace of mind, so big thanks to all the team.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for the fantastic comments received, we take all feedback very seriously, both positive & negative, to assist us in improving our services even further in the future. Your comments will be passed on to our staff (once identified) through our compliments process, in order for them to receive a 'thank you' for their ongoing hard work and commitment. Thanks again for taking the time to submit your review - thank you.


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Review from Sandra R (Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful and friendly.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review, we value your feedback and really appreciate all comments received (both positive & negative), to assist us in continuing to improve our services even further in the future. Thanks again for submitting your review.


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Review from Frank C (Client) assisted by family/friend published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always pleasant.
Always attend.
No complaints.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us in continually improving our services in the future. Thanks again for your kind comments.


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Review from Julie C (Daughter of Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers turn up on time, all very friendly and always make my mum feel at ease. She always has a laugh and joke with them and when they have showered her and put her to bed she has a conversation with them.
She is very comfortable with them and even though she has dementia, they treat her with respect.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review to Homecare.co.uk. We take all feedback very seriously (both positive & negative) to assist us in continually improving our services in the future. Wherever possible (where we can identify) we feed back all compliments received to our staff to enable them to receive a 'thank you' for all of their hard work and ongoing commitment. Thanks again for your kind comments, we really appreciate all feedback received.


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Review from Philip S (Son of Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
The carers look after my mum and dad with consideration for their needs, served with a friendly and professional demeanour.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for submitting your feedback to Homecare.co.uk. We take all feedback received very seriously to assist us in improving our services even further in the future. Thanks again for your kind comments.


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Review from Doreen W (Client) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very good set of carers and I am very pleased with them all. They all do a very good job.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received, in order to continue improving our services even further as we move into the future. We are pleased you feel happy with the service you receive and your comments will be passed on to the staff involved to allow them to be thanked for all of their hard work and commitment. Thanks again for completing your review.


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Review from Carl D (Client) assisted by family/friend published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff to be kind and considerate.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received, (both positive & negative), to assist us in continually improving our services as we move forward into the future. Thank you for your kind comments, we pass positive feedback on to our staff (where we can identify) to ensure they can receive a big 'thank you' for their hard work and commitment. Thanks again for submitting your review.


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Review from Julie N (Stepdaughter of Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff all appear to deliver a good standard of care. All service user needs are met on every visit, choices on meals are given daily and at times some carers seem to do more than expected.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to complete a Homecare.co.uk review, we really appreciate all feedback received (both positive and negative), to assist us in continual improvement of our services as we move into the future. We are pleased you are happy with the service received and your comments will be passed on to our staff to allow them to receive a thank you for all their hard work. Thanks again for your kind comments.


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Review from Doreen F (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all the carers I have met. They are willing to do little jobs that I am incapable of. They are bright and cheerful when working.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received to assist to continue improving our services in the future. Thanks again for your kind comments.


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Review from Mary W (Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend all (except one who came to cover from Darfield). I had her 2 days and I found her bossy and even though she was told not to touch my calves, she had to be told repeatedly. The first day was shower day. She grabbed the sponge and proceeded to wash me all over including lifting my breasts
to wash underneath. Thankfully she did not wash between my legs/private parts. I am quite capable of washing myself and she took away my dignity. I do not want her in my house again. I will not accept her as my carer and will refuse her. She did other things wrong repeatedly. I wonder if she read my care plan? 19/6/19, 20/6/19.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative), to assist us in continually improving our services as we move into the future. We are really pleased you find the service we provide mainly excellent, however, please rest assured we will look into the other comments you make further, in order to investigate as required and address any issues accordingly. One of our managers will get in touch soon to discuss further, if ever there is anything you'd like to discuss in the future, please do feel welcome to contact your local office who are more than happy to deal with all enquiries received. Thanks again for submitting your review to Homecare.co.uk.


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Review from Dorothy K (Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant and reassuring.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received to support continual future improvement. Thank you for the lovely comment received.


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Review from Vivienne W (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am having a great experience with TLC carers. I have found that I really get on fabulously with one young carer, she, as a carer, is absolutely wonderful, I would dearly love her to be my permanent carer when she is at work. I do understand that I would have to accept on her day off and when she's
on holiday or on sick that I would have to accept different carers. She has helped me to accept having carers as I was dead set against having carers but one carer is no longer with and this carer has helped me lots.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We take all feedback very seriously (both positive and negative) to assist us in improving our services even further in the future. Your comments will be passed on to the carer concerned to allow them to receive a 'thank you' for all of their hard work, we will also feedback your comments to the office team for reference purposes. Thanks again for your kind comments we are really pleased you are happy with the service you receive from us.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Choices Homecare (Barnsley) is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 241 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


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Carol Booker

Job Title: Care Coordinator

Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.


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Sarah Ramsey

Job Title: Care Coordinator Barnsley

Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.


Rita

Rita Barker

Job Title: Assessment and Reviewing Officer

Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has a Platinum Service – more info.