Review from Joanne P (Daughter of Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

My dad's home care recently changed to TLC Homecare Ltd. This really hasn't affected my dad as he still receives the same care as he did before and the same 2 lovely carers still call at dad's which helps a lot as dad is blind and knows the two regular carers very well now. Overall very happy with the

change and no problems at all.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review, we really appreciate all feedback received (both positive and negative) to support us to continue improving the services we provide in the future. Thanks again for your lovely comments.

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Review from David B (Client) assisted by family/friend published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

All members of staff are very caring and good at their job. They put you at ease.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all the comments received, both positive and negative, to help us continue to improve our services as we move forward into the future. Thanks again for your lovely feedback.

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Review from Margaret H (Daughter of Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother feels safe with the care she receives. Carers are friendly, professional and competent in all they do for her.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review, we really appreciate all comments received (both positive and negative to help us to continue improving our services as we move into the future), thanks again for the lovely feedback received.

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Review from Doreen W (Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience

My carers attend three times a day. Dinner, tea-time and breakfast. They are very efficient and see to my every need. I consider myself very lucky to have such caring persons.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us to continue improving our services as we move into the future. Thanks again for your lovely comments.

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Review from Sheila T (Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience

I have only used the service for a few weeks. Everything seems quite satisfactory so far and the carers are very pleasant and willing to help.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we appreciate all feedback received (both positive and negative) to enable us to continue improving our service as we move forward into the future. Thanks again for submitting your comments.

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Review from Patricia W (Daughter of Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Some staff could do with retraining i.e do not wash pots properly, never dry. After shower, do not clean, dry bath or remove bath mat. In the past, blocked the toilet with wet wipes and toilet roll wrap. In addition, the care timing is not consistent.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) in order to continue making further improvements to our services in the future. We are sorry you have felt unhappy with the service delivered by some members of our team and have investigated the points you mention and addressed them accordingly in order to rectify any issues. We have also looked at the timing of calls and are monitoring these to ensure they are within the required time scales. We do appreciate that sometimes care workers can get delayed due to unforeseen circumstances at a previous client's call and we do apologise for any inconvenience this may cause. Please do not hesitate to contact our local office on the usual number if there is anything else you would like to discuss in the future, we will do our very best to try and help. Thanks again for submitting your review on Homecare.co.uk, we really appreciate all comments received, thank you.

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Review from G G (Partner of Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

They do their job as best they can, which is not easy sometimes due to long hours and short staff etc. It can be stressful for both parties. Losing one's independence is very hard to accept, so staff may get a bit of abuse occasionally and unintentionally from clients. Staff must expect this and cope

with understanding (age factor etc). Excellent works of staff.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review on Homecare.co.uk, all feedback is really appreciated (both positive and negative) to assist us in improving our services even further as we move forwards into the future.
We are really pleased that you find the work our staff do is excellent overall and understand how frustrating things can sometimes be, please do not hesitate to get in touch with our office on the usual local number if there is anything at all you would like to discuss, we will do our very best to try and help with your enquiry. Please rest assured we always do the very best we can to ensure we provide the best possible standard of care to all of our service users. Thanks again for your comments, we really do appreciate all feedback received.

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Review from Peter F (Husband of Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

At present only a sitting service to allow 'me time' for shopping without worrying. Staff on time, courteous and helpful. Thank you.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all comments received. We are really pleased that you are happy with the service we provide and your feedback will be passed on to the staff concerned to allow them to receive a thank you for all of their hard work. Thanks again for submitting your review.

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Review from A P (Client) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

An efficient and friendly service, staff, on the whole, are exceptional. During difficult times, ill health etc, nothing is too much trouble for staff and management.

Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we really appreciate all feedback received, to assist us in improving our services even further in the future. We are really happy that you are pleased with the service you receive. Thanks again for letting us have your comments.

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Review from M R (Daughter of Client) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

TLC were involved for only 3 days, 4 times daily.
The staff were pleasant and very caring.
They made my mum comfortable.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review, we greatly appreciate all feedback received. We would like to thank you for your kind comments, thanks again for submitting them to Homecare.co.uk.

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Review from K M (Wife of Client) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

I have mostly been pleased with the care my husband receives. His regular carer is excellent, friendly, quiet, pleasant and efficient in bathing and showing dignity for my husband.
She is nearly always on time (within 5 minutes or so) on her days off I'm not quite so pleased as they are sometimes late

and they vary as to who comes.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review, we appreciate all feedback received (both positive and negative) in order to assist us in improving our services further in the future. We can see that the feedback received is mainly positive and can confirm we always strive to deliver calls within the time allowances set by local authorities, as well as ensure a regular team of care workers attend our service users to support continuity of care. However, from time to time, we may need to send a different care worker when a regular care worker is on annual leave, has a day off or is sick. In which case we do our very best to ensure calls take place as close to the regular time as is possible and ask our care workers to ensure they read the care plan within the service users property upon every visit to ensure they are up to date with a service users' needs. We always encourage our service users to get in touch with their local office if ever there is anything they would like to discuss, in order for us to be able to resolve any issues promptly. Thanks again for letting us have your feedback, we really appreciate all comments received. Thank you.

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Review from J L (Client) assisted by family/friend published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

The carers are very friendly and very nice and always help me with things and treat me with respect. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received, in order to help us develop and improve our services even further as we move forward into the future. We are really pleased you are happy with the service you receive. Thanks again for letting us have your lovely comments. Thank you.

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Review from K G (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

I never know who is coming and a lot of new young women.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making further improvements in the future. We are glad that you have found the service we provide satisfactory/good so far and have looked into the number of care workers who visit, in order to reduce the numbers and support continuity of your service. We can see a regular team of care workers is now in place, please do not hesitate to contact us (on the usual office number), if there is anything in the future you would like to discuss further. Thanks again for letting us have your feedback.

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Review from J H (Daughter of Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

I feel so much better about my mum living at home now that we have carers 4 times a day. Mum has dementia, heart problems and poor mobility. Her carers provide her daily personal care and meals but it's so much more than that. They communicate between each other and with me to ensure continuity and

that issues are flagged up (even that a light bulb had gone out). They make her laugh and treat her so well. She looks forward to them coming. I can't thank them enough.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review. We take all feedback seriously in order to help us improve our services even further in the future. We are really glad you are happy with the service we provide to your Mum and thank you for your kind comments. We will pass on your thanks to the care workers who attend your Mum's calls in respect of all of their hard work. Thanks again for the lovely comments received.

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Review from Val B (Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

My carer is very very good. She always does anything I ask and is very helpful, kind and reliable.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Many thanks for taking the time to submit a review. We take all feedback very seriously (both positive and negative), to assist us to improve our services even further in the future. We are really pleased that you are happy with the service you receive from us and will pass on your lovely comments to the care worker who delivers your care to ensure they are thanked for all of their hard work. Thanks again for your kind comments.

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Review from Mary H (Client) assisted by family/friend published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

Carers are good and kind towards my needs and myself. Very thoughtful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to give us your feedback. We really appreciate all comments received (both positive and negative) as they assist us to make further improvements within our services in the future. Thanks again for the kind comments received we are really pleased you are happy with the service you receive. Thank you.

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Review from Harry B (Husband of Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

Since Social Services put me in touch with TLC I feel an enormous weight lifted off my shoulders. Getting my wife showered and dressed and applying creams etc. is a relief for me. I really appreciate what the carers do for my wife and me. They have become friends to us.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review, we take all feedback (both positive and negative) very seriously, in order to help us improve our services even further in the future. We are really glad that you find our service helpful and that you are happy with the service your wife receives from us. Thanks again for your kind comments, your feedback is really appreciated. Thank you.

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Review from Mildred T (Client) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Very pleased with your service.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

We are happy that you are very pleased with your service and thank you for taking the time to complete a review. We take all feedback (both positive and negative) very seriously to help us improve our services even further. Thanks again for the feedback received. Thankyou.

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Review from John Alvin T (Husband of Client) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

The carers work very well and with a smile on their faces but they seem to be in a hurry. Morning call is 15mins, the two calls during the day only 3mins, in the evening about 10mins. I do not know what the correct times should be.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You provided us with some really lovely feedback relating to our care workers ‘working very well with a smile on their faces’. This was great to hear and will be passed on to the care workers involved to ensure they receive acknowledgement of all their hard work.
I’m sorry you feel that visits are rushed. Care workers are paid for travel time between visits so you should never feel that your service is being rushed. We will review your visits and the care workers' rounds to ensure there is sufficient time allocated to meet your needs and for care workers to travel between visits.
We thank you sincerely for taking the time to provide your feedback, please do not hesitate to get in touch if there’s anything else you’d like to discuss in the future, we will be more than happy to try and help.

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Review from E C (Client) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

I would like to say thank you to all the people from TLC Rotherham who looked after me when I was recovering from my hip replacement operation, with a special mention to my carer, she is a star and I miss her. I didn't realise she would be stopped so abruptly and regret not having had the chance to

say goodbye.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

We really appreciate your comments and take all feedback (both positive and negative) very seriously, to help us continue to improve our services even further in the future. Thank you for the fabulous feedback you gave, your comments will be fed back to the care worker who provided your service accordingly. We do take on board the comments you made around your service ending abruptly, however, due to the nature of them, we are asked to end some shorter term packages of care almost as quickly as they began (such as where we are asked to provide support whilst someone recovers from an illness for example), and therefore receive no prior notice ourselves. Please rest assured that moving forwards, where this may be the case, we will do our best to ensure that our service users expectations are set accordingly. We are sorry for any inconvenience this may have caused.

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Choices Homecare (Barnsley)

Care Provided by Choices Homecare (Barnsley)

Good to Know

Funding & Fees Guide for Choices Homecare (Barnsley)