Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 165 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of, and that they are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Barnsley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Barnsley)

  • Prices

  • Prices from
    £9.95 to £25.91
    Payments, Self Funding , Direct Payments.


    Please contact our office for further details

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Barnsley) Reviews (165)

Total of 165, showing 161-165
9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.697) out of 10, based on 41 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 165 reviews.

Overall Experience

  • 91
  • 58
  • 15
  • 1
  • 0

Date Published

165
8
24
41
124

Review from Robert T (Client) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just to let you know that all the carers that come and see me are really good. There is one that stands out and is very caring. I am grateful to all the carers.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for your kind comments, we really appreciate your time taken to complete your review. We appreciate all feedback received to help us improve even further moving forwards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A H (Client) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time, very reliable, good care and attention.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Many thanks for your comments. We take all feedback seriously (both positive and negative) to help us improve our services even further moving forwards. Thanks for taking the time to give us your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alfred P (Husband of Client) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC provided a 1 hour care package. They sent a very pleasant lady to relieve me of caring for my wife. The lady kept my wife company so I could go out for a break and do the shopping and not forgetting the showering of my wife.

Reply from Elaine Bradley-Smith, Employee Engagement Officer at Choices Homecare (Barnsley)

Thank you for your lovely comments. We really appreciate all feedback received and thank you for taking the time to let us know you are happy with the service we have provided. We pass all compliments on to our care workers to help acknowledge their hard work. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion S (Client) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer visits morning and evening to cream my lower legs and feet and apply support knee stockings.
I am not able to do this task myself.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Many thanks for taking the time to forward your feedback. We appreciate all comments received and take both positive and negative feedback very seriously to assist us in improving our services even further. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Florence B (Client) assisted by family/friend published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers provide an excellent service. They are always friendly. They are helpful, always have a talk and laugh with me.
I am extremely satisfied with the care I receive.

Reply from Elaine Bradley-Smith, Employee Engagement Officer at Choices Homecare (Barnsley)

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Choices Homecare (Barnsley) is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 241 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


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Carol Booker

Job Title: Care Coordinator

Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.


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Sarah Ramsey

Job Title: Care Coordinator Barnsley

Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.


Rita

Rita Barker

Job Title: Assessment and Reviewing Officer

Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has a Platinum Service – more info.