Total Living Care

Kindersley House, Alton Road, Ross-on-Wye HR9 5ND
Submit a Review
8.9 14 Reviews
  • Total Living Care, Ross-on-Wye
Total Living Care is a well established and highly regarded care agency focused on clients in Ross on Wye and the surrounding area.

TLC provides domiciliary care (regular short visits) and live-in care (full-time, round the clock care). The total home care services cover all aspects of social care. TLC provides care to private clients and is proud to be selected to provide home care services to Herefordshire Council and Merton House Holiday Hotel.

Initial care assessments are carried out by a Registered General Nurse to ensure that the service is tailored to the needs of every client. Carers all undergo DBS (Disclosure and Barring Service) checks and undergo training and supervision throughout their employment.

TLC has a happy and well-trained workforce ensuring consistency of care for all clients.

The TLC Live-in Care service has been operating since 1998 and has delivered care that has transformed the lives of clients and their families.

Testimonials and case studies are available on the company website.
The office staff are always keen to discuss client needs and how they can help to make life easier.

Show Total Living Care on the Map

Care Provided by Total Living Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Viventis Ltd
  • Person in charge
  • Tracy Lloyd (Manager)

Funding & Fees Guide for Total Living Care

  • Prices

  • £18.80 per hour

Total Living Care Reviews (14)

8.9

Total Living Care has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Total Living Care has 14 reviews.

Overall Experience

  • 10
  • 3
  • 1
  • 0
  • 0

Date Published

14
0
0
3
11

Review from A M (Client) assisted by family/friend published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are lovely. The family would like Total Living Care to keep in touch if there is a problem.

Reply from James Lloyd, Director at Total Living Care

Thank you for that review. We love looking after you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandie W (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care agency. Management is very accommodating if time changes re: visits of carers are requested re: appointments. Cares are always polite and meet Mum's needs with dignity and their sense of humour is exceptional. They really do go above and beyond the call of duty.

Reply from James Lloyd, Director at Total Living Care

Thank you so much for that lovely review. The carers love visiting your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B D (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory mainly.

Reply from James Lloyd, Director at Total Living Care

Thank you for that kind review. Always a pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Wife of Client) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early in the year, my husband had a grand mal fit (first one). The carer kept her cool, made him safe, called 999, kept me cool and waited until the paramedics arrived. I cannot praise her enough for her calm, professional and caring behaviour.

Reply from James Lloyd, Director at Total Living Care

Many thanks for that review. The carer will be overjoyed to read it and we'll make sure she gets a formal thank-you from the company.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Wife of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, reliable service.

Reply from James Lloyd, Director at Total Living Care

Thank you Sue. Really glad to see that you recommend us. It's a pleasure to be of service to you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George C (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are friendly and helpful.

Reply from James Lloyd, Director at Total Living Care

Many thanks for your review and the kind words about the carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean F (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, also very helpful. Cannot fault any staff.

Reply from James Lloyd, Director at Total Living Care

Thank you so much for this positive review. The carers will get a real boost knowing how much you value them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra M (Wife of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found all the carers coming to help with my husband very good. It would be nice if I heard from the office more as sometimes I don't know which carers are coming, but having said that, when I ring them, they are very helpful. No problems.

Reply from James Lloyd, Director at Total Living Care

Thank you for that review. We will make sure we provide the paper booking sheet to you from now on. Apologies for any inconvenience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A O (Son of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are extremely impressed by the calm, friendly and compassionate nature of the care workers. They are very helpful and considerate of my mother's problems and seem both professional and sincere in their treatment.

Reply from James Lloyd, Director at Total Living Care

Many thanks for that glowing reference. The carers will be really happy to know that you appreciate their work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent. The carers are in contact with me regularly, and we share Mum's care between us.

Reply from James Lloyd, Director at Total Living Care

Thank you so much for this lovely review. The carers love looking after your mum, and this will mean a lot to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P F (Wife of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience id carers prior to Total Living Care has at times bee disheartening. Total Living Care has, however, restored our confidence, they care highly recommend by someone, and they have lived up to their well-deserved reputation.

Reply from James Lloyd, Director at Total Living Care

Thank you very much for your feedback. This is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann P (Client) assisted by family/friend published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers look after me and treat me with dignity; some have become friends. They are reliable and friendly.

Reply from James Lloyd, Director at Total Living Care

Many thanks for sending in this review for us, Ann.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated very well.
All staff are pleased to help and most considerate.

Reply from James Lloyd, Director at Total Living Care

Many thanks for sending in this review for us, Joy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers prompt, friendly and provide a caring service. Management good and helpful, listening to personal needs/requirements.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Total Living Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Total Living Care is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Total Living Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Tracy

Tracy Lloyd

Job Title: Manager / Director

Joined: 2008

Registered General Nurse for more than 30 years with active PIN. Registered Manager of TLC since 2008.


Frequently Asked Questions about Total Living Care

What Type of Services does Total Living Care offer?

Total Living Care offers Home Care.

How many Carers does Total Living Care employ?

Total Living Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Total Living Care to verify any information. View our terms and conditions. Total Living Care has an Enhanced Service – more info.