Twelve Trees Home Care Ltd

Suite 9 Cherry Tree Business Ctr, Union Road, Nether Edge, Sheffield S11 9EF
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9.3 40 Reviews
  • Twelve Trees Home Care Ltd, Sheffield
Twelve Trees is a family owned care provider in Sheffield. Whether through Home Care, Day Care services or in the care home, the team provide the highest standard of care tailored to the individual needs of the people they care for.

The highly motivated and friendly team work together with clients and their families to ensure the care they provide meets the needs and the goals of the people they look after.

Their vision is to look after you, starting with your part-time home care through to longer residential care if needed. When living at home and spending the day with you, you are part of the Twelve Trees family.

They have a wide range of services to look after you and your loved ones.

•        Homecare
•        Live in care
•        Day Care
•        Companionship
•        Help to leave hospital            
•        Emergency respite at home

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Care Provided by Twelve Trees Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Twelve Trees Carehome Ltd
  • Person in charge
  • Marie Ambler (Home Care Manager)

Funding & Fees Guide for Twelve Trees Home Care Ltd

  • Prices

  • From £33.00 per hour

  • Bespoke packages are available upon request

Twelve Trees Home Care Ltd Reviews (40)

Total of 40, showing 1-20
9.3

Twelve Trees Home Care Ltd has a Review Score of 9.3 (9.330) out of 10, based on 8 reviews in the last 2 years. Over all time Twelve Trees Home Care Ltd has 40 reviews.

Overall Experience

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Review from P J (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is difficult to comment as we only dealt with the invoices, rather than being part of the initial assessment and set-up. I met a few of the carers and was pleased with their care and professionalism. I liked the app. This however showed me that carers were undertaking tasks they weren't commissioned
to do, so I would have appreciated a discussion about this with management. I requested feedback but ultimately discovered the manager had left. Coupled with being charged for when he was in full-time care, this did not leave a good impression. I appreciate it was a crisis situation, but I would have thought that happens sometimes and would have appreciated understanding about this extremely stressful time.

Reply from Simon Mills, Director at Twelve Trees Home Care Ltd

Thank you for your review, we are glad you were pleased with the care provided, professionalism of our service, found the family app useful. Our care team will always try and accommodate extra duties on the day if asked to do so by a client. Our registered manager and her deputy continue to be in post and have been for some time. Its standard procedure for care companies to have a notice period as part of a care contract required by CQC. We wish him well in his new care home.


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Review from V S (Daughter of Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been supported in their own home for a year by Twelve Trees Home Care. My mother has mobility issues and my father had begun to have memory issues. From the start, I was impressed by the fact that staff quickly picked up on issues my father had with some sores on his legs, photographed
them and escalated it to the GP with swift intervention from the district nurse team. Recently my mum's mental health deteriorated and I was able to have regular conversations with the supervisor and this resulted in them getting her admitted to hospital. They have been in constant contact with me and are supporting both my parents. A very caring and proactive professional service.
I can't comment on residential facilities as this is home care.

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Review from Natalie L (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very friendly and made a real effort to engage with Mum and she loved chatting with them all. Even when there was snow and ice on the ground, the carers made a real effort to get to the house by parking several streets away and walking to the house. When they were going to be delayed
they phoned to let us know. They were all just awesome!

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Review from Rosie D (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a fabulous experience with Twelve Tree carers. Our Mum was ready to leave the hospital but getting fed up and deconditioned each day she was there. We wanted to get her home quickly so she could sleep better and move about to build up her strength and mood. The manager did the home and hospital
assessment visits really quickly and within a couple of days everything was in place for 24/7 care for 2 weeks. We got Mum home 3 days after she was medically fit to leave.
The carer was lovely! Kind, gentle, so supportive of Mum and just a lovely encouraging presence to have around. Mum is doing great without her now but misses her!
Twelve Trees were able to provide 3 visits a day after the 2 weeks of 24/7 care. And after 1 week of that, Mum is ready to drop to 2 daily visits with a companionship visit once a week. All the staff are lovely, cheerful, kind souls. Just what you need when you're feeling frail and unwell. We will stick with Twelve Trees for all our Mum's care needs in the future.

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Review from Victoria S (Friend of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees has been providing support and care for my best friend for several years. In all that time, they have never dropped the ball once. Not only have they taken care of my friend, they have supported me in my role, always, offering advice and taking the pressure off where they could. Their carers
are all well trained, efficient, on time, patient and empathetic, and what it says on the tin, they care! After bad experiences with two other companies, my doctor told me they were the best in the area - they are! Thank you for everything!

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Review from Nicola P (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

12 Trees were totally reliable even in bad weather. The majority of staff were brilliant. They were willing and diligent. I have no hesitation in recommending this service. Care workers were eager to do whatever was required and often took the initiative to do other tasks. They also spotted a mistake
by the pharmacy.

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Review from Sheila M (Wife of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place with a great atmosphere of calm. The staff are so helpful - provided me with advice and support at a time when I badly needed it . My husband attended as a day client for many months and although he couldn’t remember much of the activities day to day because of his Alzheimer’s
he did always respond positively to the atmosphere .

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Review from Christine R (Niece of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Twelve Trees carers have been looking after our aunty during the last year and until she recently went into the care home. They treated her beautifully and made sure she was showered, clean, medicated and well-fed during their visits as she gradually declined in self-care due to dementia. She is lovely
and sociable and appreciative of their time. And as a family, it brought us peace of mind that she was set up for the day. She just became too lonely and sad (and a bit dangerous!) to stay at home any longer. Thank you Twelve Trees.

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Review from Anne R (Daughter of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been outstanding for my parents. The carers take time to talk to them as well as provide meals. I would have no hesitation in recommending them and have already done so.

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Review from Judy C (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are prompt, efficient and willing to do jobs in the short time they are with me.

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Review from Mark R (Client) published on 19 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were polite and efficient and did what they were asked to do willingly.

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Review from B T (Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally OK but disappointed that carers do not always arrive at the contracted time of 6.15. New carers do not know what duties they have come to undertake.

Reply from Simon Mills, Director at Twelve Trees Home Care Ltd

Thank you for your feedback and we are pleased our service is generally satisfactory. We aim to call our clients if there has to be a change to a planned service that day, particularly if we are experiencing adverse weather or something outside of our control. All tasks that have been agreed upon are listed on our staff members' smartphone application, giving up-to-date information including any follow-ups from a previous visit. A call can’t be logged out for or left until all tasks have been completed. Our new starters shadow experienced team members to gain insight into clients’ routines after completing a detailed induction at our training school.


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Review from J H (Client) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this service since August 2020,m during this time I have been very happy with all aspects of the service. All carers have arrived on time and have been very friendly and efficient. I have found all of them polite and very h helpful, nothing is too much trouble for them at any time,
excellent service all round.
I would recommend this service to anyone.

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Review from Jayne W (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care from all the Twelve Trees Homecare staff. She looks forward to her morning visits, especially the chats, which are an important part of her care and wellbeing. They are kind, compassionate, and nothing sit too much trouble. Thank you to all.

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Review from D J (Client) assisted by family/friend published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Twelve Trees since July 2020, and we are very happy with the care received. The team are very professional and caring. This relates to the management at all levels and to the carers who visit daily. Carers are family and professional, engaging in conversation whilst carrying out the
task with care.

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Review from Raymond F (Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Twelve Trees carers, particularly our regular carers are excellent. There is attention to detail and they are always cheerful and accommodating. If left with any spare time on the call, they chat and provide a lot of support. Thank you.

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Review from D M (Wife of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using carers for the last three years. We find the carers very cheerful, very helpful, willing with shopping, cleaning and personal care. Always find time for a chat. We are very pleased with the service.

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Review from D P (Client) assisted by family/friend published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Punctual and pleasant, caring and concerned.
Attention to detail.
Good pastoral care.
7 am is a little early for me.
Wonderful to have a bath each day.

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Review from Kay W (Daughter-in-law of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Twelve Trees for continuity of care; this is not always the case.
The majority of carers are fantastic. We have asked several times to ve registered for online feedback, so we can see what has happened on calls. Still waiting!

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Review from R M (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found experience helpful.

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Current Review Score: 9.3 (9.330)

Overview of Review Score

The Review Score of 9.3 (9.330) out of 10 for Twelve Trees Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Twelve Trees Home Care Ltd is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 46 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Twelve Trees Home Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Marie

Marie Ambler

Job Title: Home Care Manager

Joined: 2020

Marie joined our team as Deputy Manager and was promoted to our Home Care Manager in 2024. She has many years of experience working in the Health and Social Care sector. Marie holds her Level 3 in Health and Social Care and is working towards achieving her Level 5.


Frequently Asked Questions about Twelve Trees Home Care Ltd

What Type of Services does Twelve Trees Home Care Ltd offer?

Twelve Trees Home Care Ltd offers Home Care.

How many Carers does Twelve Trees Home Care Ltd employ?

Twelve Trees Home Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Twelve Trees Home Care Ltd to verify any information. View our terms and conditions. Twelve Trees Home Care Ltd has a Premium Service – more info.