Twelve Trees Home Care Ltd

Suite 9 Cherry Tree Business Ctr, Union Road, Nether Edge, Sheffield S11 9EF
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9.3 40 Reviews
  • Twelve Trees Home Care Ltd, Sheffield
Twelve Trees is a family owned care provider in Sheffield. Whether through Home Care, Day Care services or in the care home, the team provide the highest standard of care tailored to the individual needs of the people they care for.

The highly motivated and friendly team work together with clients and their families to ensure the care they provide meets the needs and the goals of the people they look after.

Their vision is to look after you, starting with your part-time home care through to longer residential care if needed. When living at home and spending the day with you, you are part of the Twelve Trees family.

They have a wide range of services to look after you and your loved ones.

•        Homecare
•        Live in care
•        Day Care
•        Companionship
•        Help to leave hospital            
•        Emergency respite at home

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Care Provided by Twelve Trees Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Twelve Trees Carehome Ltd
  • Person in charge
  • Marie Ambler (Home Care Manager)

Funding & Fees Guide for Twelve Trees Home Care Ltd

  • Prices

  • From £33.00 per hour

  • Bespoke packages are available upon request

Twelve Trees Home Care Ltd Reviews (40)

Total of 40, showing 21-40
9.3

Twelve Trees Home Care Ltd has a Review Score of 9.3 (9.330) out of 10, based on 8 reviews in the last 2 years. Over all time Twelve Trees Home Care Ltd has 40 reviews.

Overall Experience

  • 24
  • 13
  • 3
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  • 0

Date Published

40
0
5
8
32

Review from B L (Client) assisted by family/friend published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Twelve Trees provide a friendly service which if your circumstances change they adapt to your needs. They do regular reviews to make sure your care plan is working well.

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Review from Nikki H (Daughter of Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the way Twelve Trees stepped up for us at a difficult transition phase, at very short notice and during the Christmas period. We are extremely grateful. We also thought it was a wonderful team of carers.

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Review from Gill B (Daughter of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live away, it is reassuring for me knowing that someone who cares will pop in and see mum every day.

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Review from Christine R (Client) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Continuity in my care is vital. During my time with Twelve Trees, I have had a regular carer or a carer from a small pool with whom I am confident. This is crucial in enabling me to maintain my physical independence. I have found the carers to be professional at all times. Twelve trees were also able
to accommodate a later night care call of around 9.30pm as I am in my early 40s with an active life.

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Review from Ruth R (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelvetrees employs efficient and caring staff who are prepared to help in any way they can. I felt very supported through a difficult time for me and I would not hesitate to call on Twelvetrees again, should the need arise. Many thanks to all the staff.

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Review from Debra B (Daughter of Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is an extremely caring and reliable care provider who deliver exactly what's needed in a professional but caring way.
I would recommend them to anyone who finds themselves in need of this service and I am truly thankful for the love, care and support they provide on a daily basis to my
mum.

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Review from Susan C (Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When the support worker came to do my Sunday lunch on 3/2/19 I checked round the kitchen after he had gone. I wasn't very happy. He had halved the chicken breast but not cooked one of the halves. The other half should have been cooked as well for me to have one half for Sunday lunch and the other cooked
half for Monday tea. The main switch of the cooker, which is on the wall, was left on and after washing up he had not cleaned out the sink or wiped down.
I spoke with the office on the phone.

Reply from Nadia Porter, Marketing at Twelve Trees Home Care Ltd

Dear Susan,


Thank you for taking the time to review us. I apologise for the delayed reply, as I was investigating this issue. It appears that the matter was addressed at the time of visit, but do understand that you were not happy with some parts of the visit and that is not how we want our clients to feel. I trust that the resolution offered has been acceptable for you and want to thank you for choosing us for your home care services and for participating in our day activities.


We work very hard to provide the best service with the highest level of care and integrity. I hope that we see you at an event soon!


Should you need any further assistance please do not hesitate to contact us.


Kindest regards


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Review from Sally M (Daughter of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Twelve Trees Homecare Ltd for about three years fro my mother. We are really happy with the care provided and have no hesitation in continuing and recommending them to others.
Any issues are dealt with promptly and efficiently.

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Review from Audrey L (Sister of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees Homecare carers have cared for my brother for over 2 years now. I am totally happy and satisfied with the level of care given. They are always professional and always friendly, kind and caring.

Reply from Nadia Porter at Twelve Trees Home Care Ltd

Thank you for your kind review, Audrey! We're very happy to have your brother as a client and that you are pleased with our service and care.


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Review from R B (Client) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been fortunate in being mainly fit throughout my life, I was beginning to realise that I needed someone at hand to give assistance when needed, which is the routine at the moment and very much appreciated. This when you realise how vital it is to have got to know your carer. I know it must be
difficult for a 'learner' but it is very difficult for a 'user' to help with a 'trainer'. On both sides, I would say it was successful.

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Review from David M (Husband of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with Twelve Trees for almost 4 years. There has been some variation in quality of service during that time. However we are very happy with the current arrangements. There is a set of highly capable and friendly carers and timekeeping is very good. While the care has been excellent
the majority of the carers have engaged positively with my wife and this has been a major contribution to her well-being.

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Review from A A (Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given has been good, however, there have been significant rota challenges.

Reply from Nadia Porter at Twelve Trees Home Care Ltd

Dear Ade,


Thank you for your review, it means a great deal to us that you're happy with our care.


Kind regards,
Twelve Trees Team.


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Review from L P (Daughter of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has Alzheimer's. The care that Twelve Trees Homecare provides has been overall very good. All the carers are friendly, caring and considerate and are very attentive to his needs, both physically and psychologically. Some go that extra mile and provide friendly support to my mother and myself,
who are his main carers. They are all considerate of his mental health needs, giving him a level of control with their prompting and guidance. A recent review with management has improved continuity and timing which have been key for maintaining both his and my mother's peace of mind.

Reply from Nadia Porter, Marketing at Twelve Trees Home Care Ltd

Dear Lynne,


Thank you for your kind review. It is a pleasure looking after your father and we are happy that you now have some peace of mind.


Kindest regards,
The Twelve Trees Team.


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Review from S M (Client) assisted by family/friend published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided.

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Review from Jean V (Client) assisted by family/friend published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being discharged from hospital and a short-term rehab stay in a care home, I have used the service temporarily whilst staying with my daughter to help with personal care. I am completely happy with the care I have received and having the same carer visit daily has been really good as I have built
a relationship with her.

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Review from H S (Daughter of Client) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly I am very pleased with the care my mum receives. She has about 3 consistent carers who do a great job looking after mum and with these, I have no complaints.


Occasionally when new carers come, it is less consistent and the care is not as good. This is not on a regular basis but more noticeable

on weekends and during holiday periods.

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Review from E F (Client) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They do their best. Always have regular AM carers who treat me with respect and meet all my care needs and promote choices, and always go the extra mile.

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Review from S S (Daughter of Client) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had lots of other care companies looking after my dad, they don't go in on time and they don't stay. Twelve Trees have gone over and above caring for my dad.

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Review from John C (Son of Client) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Twelve Trees Homecare Ltd provide a good reliable service for over a year and have 'gone the extra mile' to deal with unexpected situations particularly well. I am very pleased with their service.

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Review from Paulette J (Daughter of Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has had dementia for 6 years. In this time we have had several organisations providing personal care. After she suffered an awful service from another provider, we needed to select a provider who understood my Mom's needs and catered to her personal/tailored care that takes into consideration
my Mom's progressive condition. 2/3 carers are regular people my Mom sees on a daily basis who formed a relationship with each other. The service is more than previously paid but we receive a significantly higher standard of service from everyone involved with my Mom's care/service.

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Current Review Score: 9.3 (9.330)

Overview of Review Score

The Review Score of 9.3 (9.330) out of 10 for Twelve Trees Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Twelve Trees Home Care Ltd is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 46 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Twelve Trees Home Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Marie

Marie Ambler

Job Title: Home Care Manager

Joined: 2020

Marie joined our team as Deputy Manager and was promoted to our Home Care Manager in 2024. She has many years of experience working in the Health and Social Care sector. Marie holds her Level 3 in Health and Social Care and is working towards achieving her Level 5.


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