Twilight Years Ltd

114 Rawlinson Street, Barrow-in-Furness LA14 2DG
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13 Reviews
  • Twilight Years Ltd, Barrow-in-Furness
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Care Provided by Twilight Years Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Twilight Years Ltd
  • Person in charge
  • Michelle Geldart (Manager)
Are you the Owner/Manager of Twilight Years Ltd? View your Advertising Options

Twilight Years Ltd Reviews (13)

Over all time Twilight Years Ltd has 13 reviews.

Overall Experience

  • 11
  • 2
  • 0
  • 0
  • 0

Date Published

13
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13

Review from Terence O (Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided by Twilight Years Ltd. All staff very kind and helpful.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you very much for your kind words, I will be sure to pass it on to your care workers.


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Review from Robert P (Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, I am very satisfied with the service I have received. The ladies are always very obliging, very helpful, cheerful and informative which is very important to me being a widower with no known living relatives and most of my former friends are now deceased.
In my solitary life, it can be rather
lonely at times. Because I have received so much tender loving care in hospital, I soldier on cheerfully.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your kind words, I will be sure to pass it on to your care workers.


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Review from Margaret P (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for those carers that do this sort of job. I can't fault any of the ladies who have come to my home to attend to me.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your lovely review. We are very proud of all our care staff. I will be sure to pass your kind words on to your care staff.


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Review from Lorraine D (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a stroke victim losing the ability to deal with social help, I contacted Twilight Years for assistance pushing wheelchair to swimming baths and shopping twice a week. I have received help and assistance which has been brilliant and extremely helpful enabling me to be more independent. So far I have
received help from 2 carers, both are great.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your lovely review, I will be sure to pass it on to your care workers. We do endeavor to use just two care staff, to ensure continuity of care. Thank you once again for your kind words.


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Review from Linda H (Daughter of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and helpful. Mostly on time for visits.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your lovely review, I will be sure to pass your kind words to your care staff.


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Review from A D (Client) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my care with Twilight very good. Carers have helped me a lot and treated me with respect. I would recommend your carers to anyone.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your kind review. I will past it on to your care team.


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Review from Ann T (Niece of Client) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble and the care provided was second to none. Previous care providers were not a patch on Twilight Years. Cannot praise them enough!

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your lovely review. We are very proud of all our staff. It is very important to us that our service users are happy.


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Review from Lindsey S (Client) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Twilight Years coming to me now twice a day for an hour at a time for a few months now. I have previously had 2 big care agencies over the years who have been my home help but one of them was totally inadequate and the other was ok. But this company are brilliant. The staff are lovely. They
turn up on time every time. They stay for the whole hour which the other 2 companies I had had a lot of staff who would leave even after just 20 minutes. I always get asked if I'm Ok, do I want a drink etc and if I'm having a bad day they will sit down with me to talk about it. The office is very friendly and helpful and if there is the odd change will notify me immediately whereas one care agency actually NEVER phoned me with any changes!! They are by far the best care company. They have selected extremely good staff who really do care and do a very good job with whatever I need.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you very much for your kind words, we are very proud of all of our staff and we will be sure to pass your lovely review on to them.


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Review from Anne (Client) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to put on record how very helpful carer was yesterday when I was very stressed due to stairlift breakdown, she paid me an extra visit unsolicited and provided much needed practical and moral support. She is a very good carer.

Reply from Michelle Geldart, Manager at Twilight Years Ltd

We are very proud of all our care staff, thank you for your kind words.


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Review from Tom D (Husband of Client) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twilight Years have provided home care support for my wife and myself for over 3 years. During this time, I have felt so comfortable in the skills and kindness shown in the care given to us, the trust between client and carer was apparent. My wife suffers from vascular dementia and as the condition
progressed, she became more anxious, confused and more reliant on others, A friendly, encouraging and understanding chat between her and carer was of value to my wife (and myself). The bond that was created was a result of these chats along with the patience, compassion and dignity given to all her needs. After an operation, I was unable to assist and care for her, the care from Twilight Years was increased to include personal care for myself, along with meals and light housework, again the same care and skills were given to me. I wish to take this opportunity to express my thanks to all at Twilight Years for giving my wife and myself care support and friendship during this difficult time.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your lovely words. It's our pleasure.


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Review from Margaret R (Client) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Twilight Years have come into my life, I have been so much better at coping with my disability, the carers are just that "carers", people who care. It is so good to know someone will be with me when I need help. Other agencies are of no comparison to Twilight Years, so here is a huge thank you
to my caring carers. Not much more to say really but you really are very much appreciated, thank you.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you for your kind words. We are very proud of our staff.


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Review from Junie F (Daughter of Client) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live some distance from my mother, occasionally visiting. I am impressed with the friendly, caring attitude of all the staff I know. It is good to know mum has such lovely company and help, whilst I can't be there. The carers work hard, and genuinely hold my mum's best interests at heart.

Reply from Michelle Geldart at Twilight Years Ltd

Thank you very much for your kind comments, we are very proud of all our staff and this means a lot to us all.


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Review from M T (Daughter of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and her partner are frail and elderly and Twilight has been absolutely amazing. They have made an enormous difference to their lives and their ability to stay in their own home. The carers are kind and considerate and take on and solve problems as they arise. The communication both with both
their clients and the family are excellent. None of the family lives locally so we could not be more grateful nor thank Twilight enough for all they do. I am a GP and know how difficult things can sometimes be. Despite this, the work they do on a daily basis is absolutely outstanding. We have had different care providers in the past and the experience of having Twilight has been completely different. I would recommend them without any hesitation.

Reply from Michelle Geldart, Manager at Twilight Years Ltd

Thank you very much for your kind words, it's our absolute pleasure.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Twilight Years Ltd

What Type of Services does Twilight Years Ltd offer?

Twilight Years Ltd offers Home Care.

How many Carers does Twilight Years Ltd employ?

Twilight Years Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Twilight Years Ltd to verify any information. View our terms and conditions. Twilight Years Ltd has a Basic Service – more info.