Versacare Ltd

Corner Cottage, 2 Church Path, Coulsdon CR5 1HA
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7.9 3 Reviews
  • Versacare Ltd, Coulsdon
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Care Provided by Versacare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Versacare Ltd
  • Person in charge
  • Debbie McKenzie (Operations Manager)

Funding & Fees Guide for Versacare Ltd

  • Prices

  • £895 per week

  • No extras or charges for assessments or reviews.
    Fully CQC registered. We pay our carers, and provide full liability cover and training.
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Versacare Ltd Reviews (3)

7.9

Versacare Ltd has a Review Score of 7.9 (7.917) out of 10, based on 2 reviews in the last 2 years. Over all time Versacare Ltd has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
1
2
1

Review from G L (Wife of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Versacare were great at making sure my husband's needs were always met and very professional at all times. I trusted their professionalism and they allowed me to enjoy my husband's company without worry. His last carer was extremely caring, patient and gentle as well as being efficient. She was also
very companionable to me. I would recommend the company without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne W (Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a patient of Versacare. My care needs are always changing and I have now had two live-in carers from Versacare and can only say positive attributes. The carers have gone way beyond the call of duty to make sure I am safe and cared for to a very high standard. Nothing is ever too much trouble their
kindness, expertise and patience are exemplary. My only concern is how my carer is treated by her employer, Versacare. I believe the pay is very low compared to other care companies. Surely, there must be a different rate, according to the disability of the patient, and the number of hours required during the day and night. Care needs vary from person to person, and that should be reflected in the carers package from her employer.
It saddens me greatly to know that carers give up their homes with their families to come and look after people like me, and yet they are paid such a low rate. This part of the review doesn’t get any stars from me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline S (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At last, I can relax confidently knowing Dad is being looked after by someone who really cares. It’s tough and scary when your loved ones become unable to look after themselves and although I supported Dad/my parents for nearly three years every day, whilst balancing my own job, I knew it was time to
accept professional help as sadly, I just couldn’t manage anymore. Thankfully Versacare were able to provide just what we needed. My dad's calm and happy and for the first time in three years, I’m now a daughter instead of a carer with quality time to spend with him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.9 (7.917)

Overview of Review Score

The Review Score of 7.9 (7.917) out of 10 for Versacare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Versacare Ltd is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Versacare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Versacare Ltd

What Type of Services does Versacare Ltd offer?

Versacare Ltd offers Home Care.

How many Carers does Versacare Ltd employ?

Versacare Ltd employs 185 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Versacare Ltd to verify any information. View our terms and conditions. Versacare Ltd has a Basic Service – more info.