Walnut Care At Home

Walnut Cottage, Langrick, Boston PE22 7AP
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9.4 13 Reviews
  • Walnut Care At Home, Boston
Founded in 2004, Walnut Care at Home is a family-run, home care provider which delivers high-quality adult home care across Lincolnshire. From Skegness to Lincoln, Walnut Care has local care teams operating across the county.

Walnut Care works with you or your loved one to support your independence as the number one priority. At the heart of Walnut is a team of over 200 care and support workers trained to a high standard to enhance your quality of life through person-centred care.

Walnut Care understands that everyone is different, and what might be right for one care user might not be for another. Before delivering your first hour of care, Walnut's team will assess your care needs and work with you to create a personalised care plan, tailored to your needs.

At the heart of Walnut Care is a passion and belief in the power of home care. The supply of reliable, tailored and quality home care has the ability to enhance people's standard of living and general well-being.

By believing in a collaborative and transparent approach towards the supply of care, Walnut has strong community links with social services, NHS services and local authorities.

The home is proud of its strong track record for building strong relationships with service users. Care and support workers understand and respect dignity and privacy at all times.

In its latest CQC assessment, Walnut Care was graded 'Good' (April 2021).

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Care Provided by Walnut Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Walnut Care Ltd
  • Person in charge
  • David Weatherley (Director)

Funding & Fees Guide for Walnut Care At Home

  • Prices

  • £24 per hour plus £3.50 visit charge.
    eg 30 mins is £12 + £3.50 = £15.50, 60 mins is £24.00+ £3.50 =£27.50

  • Our fees are transparent. £24 per hour is the underlying cost of the care plus £3.50 to cover the cost of getting to you. We do not charge the visit charge for the second carer only the cost of the care. Happy to discuss discounts for periods longer than 2 hours at a time

Walnut Care At Home Reviews (13)

9.4

Walnut Care At Home has a Review Score of 9.4 (9.409) out of 10, based on 9 reviews in the last 2 years. Over all time Walnut Care At Home has 13 reviews.

Overall Experience

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  • 5
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Date Published

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4

Review from Scott B (Son of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

10 out of 10. Excellent service.

Reply from David Weatherley, Director at Walnut Care At Home

What can we say. Thank you for the response I will let the team know. I hope we carry on with the excellent service.


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Review from R E (Client) assisted by family/friend published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite, friendly and respectful, however management is severely lacking. Office staff seem to have no idea what is involved with being a carer and should all be put on a one-week shadowing experience to fully understand the pressures they put on the carers.

Reply from David Weatherley, Director at Walnut Care At Home

Thank you for your positive comments about the carers. We can assure you that the vast majority of the office staff are either still active carers or have had care experience in the past. We apologise for any break down in communication and welcome the opportunity to discuss your comments further in person.


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Review from S H (Wife of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past month, the care my husband has received from the carers of Walnut Care has been exemplary. My husband has had Covid, so carers have had to administer care on full PPE in hot weather, they have done so with kindness, professionalism and a sense of humour.

Reply from David Weatherley, Director at Walnut Care At Home

Caring for one's loved one in a challenging situation is always difficult. I am so pleased we have pulled it off in such a great way and we kept our sense of humour, a bonus!


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Review from O H (Client) assisted by family/friend published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are helpful, caring and very good.

Reply from David Weatherley, Director at Walnut Care At Home

I am so pleased to hear that the carers are helpful, caring and good. I will let them know at their next team meeting. Thank you for your positive comments.


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Review from K C (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers visit 3 times a day. At all times they are caring, respectful and helpful and their attitude is excellent too. In my home care, I am treated as an individual and in my care we discuss this. We have fun too. They enable me to live at home safely.

Reply from David Weatherley, Director at Walnut Care At Home

Thank you for giving us the privilege to care for you over the many years. May we have many more years of fun.


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Review from I D (Son of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I contacted Walnut Care my mother was still in hospital as I was unsure how much notice would be required to access their services. I was very pleased when I received a follow-up call from the manager within a few minutes. He explained in detail how it works and that I would be contacted by the
manager who covered my area, this happened as promised and the manager came to see my mother the day after her hospital discharge. She was very thorough in establishing exactly what was required by my mother. She went through the details so that they could be sure that whichever member of staff attended they would know exactly what to do, this proved to be the case. An estimated arrival time was agreed with my mother and the carers arrived within that window every time. The carers helped my mother with personal care and meal preparations. This was all done with care and attention. The carers were friendly and I would certainly use Walnut Home Care should the need arise in the future.

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Review from J H (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walnut Care was the second local provider we used to take care of my father-in-law.
Following a poor experience with the first provider, we were really happy with the initial meeting with Walnut Care. They were professional, spoke to my father-in-law and treated him like a person rather than a job
they had to do.
Their paperwork was in-depth and easy for us as a family to review and understand what care was being given, as well as know what sort of mood he had been in and what he had eaten/drunk that day.
I would like to take this chance to thank two particular members of staff. They are both assets to the company and not only helped my father-in-law during the last months of his life but also assisted us as a family, taking their time to speak to us and also attending out of hours when other local services let us know after my father in law sustained a fall.
I would strongly recommend this care provider and wouldn’t hesitate to use them again in the future.

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Review from Suzanne S (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walnut Care were the caregivers for my father from August 2023 when he left hospital until he passed away in early October. His care package was increased to 2 carers coming 4 times a day and they really looked after him and his dog. They were so kind to him and nothing appeared too much trouble. Even
when he neared the end of his life and became unresponsive they still treated him as though he was alert. I really don't know how we would have managed without them.

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Review from Samantha P (Daughter-in-law of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience - Excellent.
Always ask how my mother-in-law is feeling and how she slept. Care is 100% effort to make sure she is fed and taken care of - taken to the kitchen and bedroom again. Happy with how she is treated with dignity. Care staff always smiling and make simple conversation.

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Review from Louise B (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Walnut Care has cared for my father in Horncastle over the last year. Led by the Manager the standard of care is mostly very good indeed. Problems are addressed if you go to her. My father's carer and the girls did their very best and my father liked the majority. Thank you. One real problem is the
main office does not answer the phone and this causes frustration. Care plans need regular updating and young staff need better induction. Kindness though to the patient was great. Many thanks.

Reply from David Weatherley, Director at Walnut Care At Home

Thank you for your kind words. We are working on the problems with responding to everyone in a timely manner and hope this will improve soon.


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Review from Helen W (Daughter of Client) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walnut Care At Home are providing excellent care for my mother at home. All the ladies are so friendly and nothing is too much trouble. Well done to all.

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Review from Joanne L (Daughter of Client) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had this agency in to look after my dad. The staff were very good in looking after him until he went into the hospital with telling us when he needed to come out, contacting us and we put the care in place again. Needless to say, we have just tried to do this, they did not ring us to let us know
that there wasn't care space left for him on their books. We found this out through a nurse at hospital. What would it have cost for this company to let us know personally, would have been yes to recommend to others but for this.

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Review from Chris J (Son of Client) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walnut cared for my parents at home for nearly 20 months. As their dementia/Alzheimer's worsened Walnut were able and willing to adapt to their ever-increasing need without complaint. The carers were kind, courteous and compassionate which allowed my parents to continue living together at home safely
and with dignity. I have no hesitation in recommending Walnut to anyone else.

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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Walnut Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.509 for Walnut Care At Home is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 53 Ratings = 4.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walnut Care At Home is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Frequently Asked Questions about Walnut Care At Home

What Type of Services does Walnut Care At Home offer?

Walnut Care At Home offers Home Care.

How many Carers does Walnut Care At Home employ?

Walnut Care At Home employs 148 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walnut Care At Home to verify any information. View our terms and conditions. Walnut Care At Home has a Platinum Service – more info.