We tailor a unique quote (person centered and obligation free) for each of our clients individually.
If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.
If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.
Contact us and we will tailor a quote to your individual needs.
Check out our website for more details about the services we can provide
Choices Homecare (Bootle) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Choices Homecare (Bootle) has 44 reviews.
Review from Milly H (Client) published on 14 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to complete your review. We take all reviews seriously and always welcome both positive and negative feedback in order to develop and improve our services even further. Thanks again for your lovely comments, we will pass all compliments on to the staff involved.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marlene T (Client) published on 13 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to review us, we really appreciate all feedback received, (both positive and negative), as it helps us to develop our services even further in the future. You gave us some really positive ratings but mention not being told if your care worker was running later than usual. Please be reassured that delivering a timely service is of the utmost importance to us and wherever possible we do let our service users know if their care worker will arrive later than the usual time.
We are sorry if you weren't informed of any of your calls being delayed and send our sincere apologies for any inconvenience caused. We have also taken on board the comments you made and will remind all of our staff to ensure they let us know if they are running later than usual, this will enable us to keep our service users more informed.
Please do get in touch with your local office if you have any particular concerns to allow us to investigate further. Thanks again for submitting your review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara B (Client) published on 26 June 2017
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Overall Experience
4.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thankyou for taking the time to submit a review. We take all feedback (both positive & negative) very seriously as this assists us to improve our services even further moving forwards. Thanks again for the really positive feedback you gave us, we really appreciate your comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E L (Wife of Client) published on 16 June 2017
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Overall Experience
4.0 out of 5
An improvement to the service would be if a copy of the proposed roster was sent to the service user/family each week. My husband always gets anxious waiting to see who will turn up. This could have to be changed
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for your feedback, we take all feedback received (both positive & negative), very seriously to assist in improving our services even further moving forwards. Any compliments are passed on to our care & support workers. We have taken on board the point you raised about receiving a roster and have arranged for one to be sent to you weekly and hope this helps alleviate any anxiety your husband may suffer. Once again, thank you for taking the time to provide your feedback and please don't hesitate to get in touch with our office if there's anything you would like to discuss in the future. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Choices Homecare (Bootle) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Choices Homecare (Bootle) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Choices Homecare (Bootle) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jul 2019
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Job Title: Registered Manager
Joined: 2024
Hello, I'm Christine, Registered Manager for the Merseyside area covering Bootle and Southport. I have many years of experience in the health and social care sector and have worked my way up from Care Worker to Registered Manager. I started working for Choices Homecare (formerly WarrenCare) earlier this year and am looking forward to growing these services even more.
I enjoy working with my teams and look forward to meeting more service users as time goes by, please do not hesitate to get in touch if there's anything you would like to ask or discuss, and I'll do my very best to try and help you...
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Bootle) to verify any information. View our terms and conditions. Choices Homecare (Bootle) has a Platinum Service – more info.
