Home Instead (Warrington)

Woolston Neighbourhood Hub, Hall Road, Warrington WA1 4PN
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9.7 67 Reviews
  • Home Instead (Warrington), Warrington
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs.

The team has built up a strong local reputation by focusing on the individual, having been carefully selected for their skills, commitment and empathy.

Home Instead is a franchise company that has quickly grown to become one of the most highly-regarded social care providers in the UK.

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Care Provided by Home Instead (Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Critchley (Owner)

Funding & Fees Guide for Home Instead (Warrington)

  • Prices

  • Current fee rate is from £35.50 per hour

  • We charge 2 rates currently and have an off peak and peak rate From £35.50 per hour
    We charge an enhanced rate on Bank Holidays.

Home Instead (Warrington) Reviews (67)

Total of 67, showing 1-20
9.7

Home Instead (Warrington) has a Review Score of 9.7 (9.744) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Warrington) has 67 reviews.

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Review from S G (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum sadly passed away this morning. I just want to thank the team of carers that have looked after her over the past months and the special care she received over the last 3 weeks. I don't know what we would have done without. The care and dignity you showed her was truly amazing. We thank you all
from the bottom of hearts.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for your feedback and to all of your family for the cards, gifts and flowers. That was so thoughtful at such a difficult time for you. It is a real privilege to be able to help people at such an important time and I know that I am speaking on behalf of the whole team with regards to this. Thank you for choosing us to do this and our thoughts and prayers are with you all.


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Review from P V (Wife of Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feeling apprehensive about having strangers come to the house changed after the first visit. Lovely people! Love their job. They felt like family, up to 2/3 visits. I would recommend Home Instead with a star rating. I feel I want to stay in touch as they have become so much part of our lives.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for that lovely review, what a wonderful review and it means such a lot to all of us.


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Review from J L (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad came out of hospital 18 months ago and Mum had gone to a care home, he was quite lost. We arranged for carers to do his tea every evening from Monday to Friday and they have been true lifesavers. They sit and chat, do light cleaning, put the washer on as well as doing Dad's tea and a hot drink.
He loves their company, they've got to know him well by now and the feedback we get from every visit lets us know how Dad has been that day. They were fabulous when Mum passed away and helped Dad cope when we couldn't be there. Fantastic.

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Review from Nicholas B (Nephew of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring, compassionate - these words and others are what I would use to describe the care provided. You supported my aunt when she needed it. What you don't realise is the support you have given me! Without you all, I couldn't do it, and my aunt would be in a home. Thank you.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thanks so much. We really appreciate knowing the difference we have made and we will be sending this wonderful feedback to the care professionals.


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Review from D K (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an invaluable service for my mum, helping with general chores, personal care, food preparation and general company. The two ladies who came regularly were lovely. Thanks for everything.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for the great feedback, very much appreciated and I am so pleased your mum was happy with the service.


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Review from J F (Daughter of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed Mum's care company to Home Instead after a poor experience with a care company, allocated by social services. Since changing to Home Instead the difference is amazing. Mum is a lot happier, the house is cleaner and I feel 100% more settled within myself as I know Mum is in safe hands now.
All the staff are so kind and nothing is too much trouble for them. I would have no hesitation in recommending Home Instead.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thanks so much for that lovely feedback we are so pleased and look forward to being able to support your mum now in the future. I will make sure your comments get passed on to the whole team.


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Review from Margaret M (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with all the carers, always prompt, friendly and have made the experience easy to get used to. As I have used the system to recuperate from an operation and my health is back to normal now.

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Review from J C (Daughter of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first made contact with Home Instead they have been professional and caring. When your family is in a vulnerable position for the first time, it is difficult to know who to trust with the people you love most in the world.
The Home Instead team treated us all with respect and dignity
from day 1, and the carers have been exceptional. We have been guided and supported and could not have asked for better support.
Thank you.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for the lovely feedback, we are so pleased we were able to help and that things are sorted out for you and it really was a great pleasure to be able to help.


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Review from J B (Son of Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from start to finish. Very friendly and extremely professional.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thanks very much appreciated. It was a great pleasure and we will pass on your feedback to the team.


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Review from M B (Son of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, flexible and caring. At least two of the carers have become personal friends.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for your feedback, I am aware that your mum had a small team of Care Professionals, who she grew to really trust and enjoy their company. Thanks again and I hope your mum is settling into her new home.


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Review from Graham B (Son of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure to deal with Home Instead over the last two years, firstly with my father and my mother. I have nothing but praise for the staff that were involved in caring for my mum and dad in every way on a daily basis. If you need care for family members I would not hesitate to recommend
Home Instead (Warrington).

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you Graham it was a pleasure to support your mum and dad, thanks so much for the amazing feedback, I will ensure it gets passed on.


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Review from P Q (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased overall with the care provided to my dad from October 2022 to August 2023. Dad loves the company and the laughs. All requests were sorted for us without any problems.

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Review from Carole H (Friend of Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My bestie in the last few months of her life needed a companionable, emotionally supportive team to help her at home before hospice care.
What Home Instead (Warrington) achieved was remarkable, she was able to live at home with confidence and looked forward to each visit making new friends as well
as being able to trust each one with the most personal of care. There are only positive words to describe every part of the service provided and we her three closest friends, looking after her wellbeing, cannot thank you enough.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Dear Carole, thank you for taking the time to write such a wonderful review. I know the team who supported your dear friend really enjoyed helping her and were inspired by her bravery and courage. Thank you for sending this, it will be great to pass on to the team.


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Review from Stuart P (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have been supporting my parents and our family for 9 years and the quality of support, advice and guidance has always been of the highest standard. The level of detail provided and the communication channels are very supportive to my family and me. The individual care, support
and friendship provided by the caregivers is excellent and has ensured my life, and that of my family is also supported. The caregivers feel like part of the extended family, such is the wonderful relationship they have with my mother. When my father passed away in 2019, the support for the family was tremendous. I find the immediate feedback from the team on issues such as planning issues or finance related queries, is so important and nothing is too much trouble for the team to deal with. Many thanks to everyone for your support which is invaluable!

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for the wonderful feedback, we all really feel that our relationship with your Mum, you and the rest of the family is something so precious. It is how our support should work and is a true example of how "to us it is personal". I think it is the partnership, love and concern that we all share for helping to keep your mum well and happy and happy at home that is a priority to all of us. Thank you for taking the time and trouble to write this review, it means a lot to us.


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Review from Philip Y (Son of Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead started looking after my parents until they were both admitted into care - over the time period they cared for my parents, they were professional, extremely caring and left them both with their dignity.
I would 100% recommend Home Instead -they made my mum and dad's remaining time in
their home happy and content. Thank you very much.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for those very kind words; it means a great deal to us all here at Home Instead. The staff all enjoyed helping your mum and dad; it was a pleasure and a privilege. Thank you again so very much.


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Review from Simon L (Son of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing. Lovely staff, who routinely went above and beyond to take care of my parents over the two years plus of looking after them. They took the worst of the worry out of the situation and provided vital company, care and support through the heart of the pandemic and enabled my parents to stay at
home for far longer than would have been the case. They were invaluable at a difficult time, and I'm really grateful to them for all the hard work they put in.

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Review from S L (Son of Client) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service was very prompt and efficient, easy to contact and kept us up to date with any concerns. Staff very friendly and approachable.

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Review from D G (Niece of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt passed away on August 21st 2022. The carers have been involved with her for over five years, visiting four times a day latterly. We simply could not have managed without Home Instead, and to know that someone was visiting for an hour each visit gave us peace of mind! Wouldn't hesitate to recommend
them!

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for your response; your aunt was a much-loved and valued customer and friend. Being given the opportunity to help and support her was such a pleasure. She is greatly missed but will always have a very special place in our hearts.


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Review from Elaine S (Daughter of Client) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had plenty of falls and she was obviously very ill and needed nursing care. The day before she when into a nursing home her carer found her on the floor and she did not know what had happened.
Six weeks later she was rushed into hospital with a cough and died three days later with a blocked
artery in her heart.
Your carers are wonderful, but it is extremely hard to work with giving two weeks' notice when it could be a day out or for a hospital appointment.
I think that the charge for the two weeks' notice is very severe and unreasonable as we also had to pay for six weeks nursing care causing the family some distress.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for taking the time to give us feedback on your experience. It is so heartening to hear the positive impact the care professionals have on the lives of clients. Many of our care professionals are paid for the time they spend with clients, the travel time to get their and expenses incurred, so if a visit is cancelled, they are not paid.
The schedules are organised two weeks in advance so they know what they will be earning. A visit being cancelled has a direct impact on what they earn. The two-week notice is to safeguard their income. In many cases, if someone wishes to change the time of a visit we will endeavour to do this and there won't be an extra charge. When cancelling the service in full, in the case of someone moving to an alternative residence it is very unusual for this to take less than two weeks to arrange, however not in your mum's case, so the care professionals went to the house to do some cleaning and also to visit your mum in the care home, which I believe she appreciated.


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Review from A K (Daughter of Client) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our time with Home Instead was cut short by my mother's death, I felt that our carer was more than a carer to my mother. She treated me respectfully, tenderly and with a sense of humour.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for your feedback, I am so proud and touched that you were treated respectfully, tenderly and with a sense of humour. That really is what I would hope for and most especially at such a challenging time. Thank you for taking the time to send this.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Home Instead (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Home Instead (Warrington) is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warrington) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Melissa

Melissa Critchley

Job Title: Owner

Joined: 2012

I have been the owner of Home Instead Warrington and Lymm since 2012.


Leahanne

Leahanne Argent

Job Title: Field Care Supervisor

Joined: 2016

As the field care supervisor for Home Instead, my role involves overseeing the delivery of care services to clients in their homes. I manage and support care professionals, ensure care plans are followed, and monitor the quality of care provided. I conduct regular visits to clients, assess their needs, and address any concerns to ensure the highest standards of care and client satisfaction.


Joanne

Joanne Daniels

Job Title: Operations Manager

Joined: 2021

As the operations manager for Home Instead, my role involves overseeing the day-to-day operations to ensure efficient and high-quality care services. I manage staff, ensure compliance with regulations, monitor client care plans, and handle scheduling and resource allocation. I also focus on improving processes, managing budgets, and ensuring client satisfaction, all while maintaining a smooth and effective operation.


Frequently Asked Questions about Home Instead (Warrington)

What Type of Services does Home Instead (Warrington) offer?

Home Instead (Warrington) offers Home Care.

How many Carers does Home Instead (Warrington) employ?

Home Instead (Warrington) employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warrington) to verify any information. View our terms and conditions. Home Instead (Warrington) has a Platinum Service – more info.