Home Instead (Warrington)

Woolston Neighbourhood Hub, Hall Road, Warrington WA1 4PN
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9.7 67 Reviews
  • Home Instead (Warrington), Warrington
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs.

The team has built up a strong local reputation by focusing on the individual, having been carefully selected for their skills, commitment and empathy.

Home Instead is a franchise company that has quickly grown to become one of the most highly-regarded social care providers in the UK.

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Care Provided by Home Instead (Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Critchley (Owner)

Funding & Fees Guide for Home Instead (Warrington)

  • Prices

  • Current fee rate is from £35.50 per hour

  • We charge 2 rates currently and have an off peak and peak rate From £35.50 per hour
    We charge an enhanced rate on Bank Holidays.

Home Instead (Warrington) Reviews (67)

Total of 67, showing 21-40
9.7

Home Instead (Warrington) has a Review Score of 9.7 (9.744) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Warrington) has 67 reviews.

Overall Experience

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Review from Anna G (Daughter of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has made a huge difference to our family over the last three years. With their help, my parents have been able to continue to live in their own home together. The service has always neem professional, efficient and reliable, but above all, genuinely kind and compassionate. Even during the
pandemic, we felt well supported as a family and it was a great comfort to know that we could count on them. Home instead has greatly contributed to my parent's good quality of life and we cannot thank them enough for being such an exceptional team.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you, Anna, that means a great deal to us. Please be assured we will pass your kind comments on to all the team who knew your parents and thank you again.


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Review from Pat B (Daughter of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Warrington provided daily personal care for my mother from March 2018 until her death in March 2022, at the age of 99. The care and friendship given by their staff ensured that my mother's final years were comfortable and content and she was always treated with dignity and respect, thus
preserving her independence and agency at all times. While physically extremely frail, my mother was totally compos mentis and enjoyed the social interaction with her caregivers. The support given to me at the time of my mother's death (the caregiver was with me at the time I discovered my mother had died during her sleep) was second to none. I would commend this company, particularly for their performance during the Covid-19 pandemic; the company owner committed to an uninterrupted service throughout this difficult period and her promise was kept without exception.
I have no hesitation in recommending Home Instead Warrington's services.

Reply from Joanne Daniels, Finance Admin at Home Instead (Warrington)

Thank you so much for your feedback, your mum was a very special lady and it was a joy for all the staff to support her to maintain her independence. It was a great pleasure getting to know you and I have very much appreciated your support at recent events. Thank you again.


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Review from J B (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally reliable. Very friendly, helpful and patient staff. Strong management in all aspects especially health and safety.

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Review from Julie J (Sister of Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were invaluable during the eleven months my sister remained in her own home following discharge from hospital. They not only provide professional care but also friendship and assistance to her whenever required, which was deeply appreciated since all her closest family lived several hours
drive away. Nothing was too much trouble from the office staff to the visiting carers. Everyone was always prepared to go the "extra mile" thoughtfully solving problems whilst showing respect for my sister's dignity and compassion for her difficulties. Thank you so much.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank-you Julie, it was a pleasure to be able to support your relative and I know that all the staff really enjoyed their time with her. I really appreciate you taking the time and trouble to write this review. It is so nice that you have mentioned the office team, they can tend to be overlooked and the hard work and their commitment to ensuring our clients get the support they deserve is an essential part of our service. Your sister will be missed but it is good to know that she is settling down well. Thanks again.


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Review from S C (Son of Client) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead (Warrington) for over two years to provide care and assistance to my elderly mother until her dementia progressed to the point where she had to move into residential care. We were happy with the support provided, and particularly with the 60-minute calls, and the continuity of the
carers. The office and out-of-hours staff were good at getting in touch when there was something we needed to know and always returned phone calls promptly. We were grateful that the carers tried conscientiously to look after her, even when she became less engaged with them.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Dear Stephen, thank you so much for the very glowing review. I have heard the staff speak very fondly about your mum and it was a privilege to work alongside yourselves as a family to help her stay in her own home for as long as was reasonably possible. Thank you for taking the time to write a review for us, it is very much appreciated.


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Review from Mark B (Son of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout. We particularly liked the flexibility so more time and support could be provided for Mum as she needed it. Mums carers were great and she quickly regarded them as friends.
We were sorry Mums condition deteriorated so quickly which meant living at home became impossible
for her, she still talks about Home Instead carers.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you Mark for those lovely comments, it means a great deal to us to know what a difference the team are able to make, truly we have an amazing team of caregivers who delight in helping to support our clients, thank you again.


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Review from M W (Son of Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead helped look after both our parents over the last 15 years. The quality of care and the helpfulness of the caregivers is superb. Always treated Mum and Dad with dignity and were really lovely people to get to know. Thank you.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for that lovely review. This lovely lady was our longest standing client and it was very sad for everyone when she passed away. We will of course be passing your wonderful comments on to the caregivers as this sort of feedback means so much to them and to us.


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Review from Graham P (Son of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has advanced dementia and has had Home Instead carers over the last 2-3 years. He has been treated with dignity throughout. They showed him kindness, understanding, and patience. If any issues or problems arose, management and staff showed adaptability and flexibility. I would have no hesitation
in recommending Home Instead Warrington.
Many thanks to you all.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for that wonderful review, it was always a privilege and a pleasure to support your dad. The staff who knew him loved him and he brought nothing but joy into their lives. We are all so glad he has settled and thank you for taking the time to write this review.


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Review from M M (Client) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found them very helpful when I came out of hospital from October 2020 to April 2021. Thank you.

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Review from C W (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager, staff, carers I couldn't have any better care. Through this pandemic, they have been exceptional, hand washing, alcohol rub, full PPE.
My carers are always on time. I have been with Home Instead for over three years now and have never had to complain at all.

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Review from Elaine D (Daughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and mum never wanted help in the house but the carers that came to help them were quickly accepted. They were friendly and treated my parents as special people - they did extra things for them and my mum especially liked it when they took time to chat to her (she has Alzheimer's). Home Instead
may not be one of the cheapest, but they're certainly one of the best.

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Review from S S (Daughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with Alzheimer's in 2018 and it's been very rapid onset. The care mum received from the regular caregivers has been so good that I believe she was able to live at home for several more months than expected.
She enjoyed their company and we never had a problem with her wanting to accept
their help. I have recommended Home Instead to many people - they really are outstanding.

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Review from D C (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead senior care (Warrington) is a well run company. They provide good communication and endeavour to match appropriate carers to the service user.

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Review from Margaret W (Wife of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service offered by Home Instead has been excellent. It was good that the same three came so regularly ad stayed for one or two hours. The carers were all very kind, helpful, knowledgable, capable, reliable and punctual. Although I used the "sitting service" they took mu husband for walks as much
as possible. I learnt a lot about caring for my husband. Yes, it is expensive but necessary and welcome help. I felt they cared for me as well and sorry to say goodbye to them all. Home Instead wonderful in arranging visits even at short notice when I was having problems

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Review from Angela H (Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and professional assigned staff and also cover staff, when necessary. Covers come prepared and briefed (but the only room for improvement was the managers/coordinators did not advise me when cover staff were sent). The carers were friendly and willing to assist while adhering to the main
care plan. They helped to cheer me up when I was in pain or upset and accurate documentation was maintained. I no longer have care but I will miss the carers who helped me to recover.

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Review from Julie G (Daughter of Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead is a company I would highly recommend, as the staff went out of their way to find the most suitable caregiver to assist with my mother, whilst she going through the most awful experience of dementia.
My thanks go to all the staff who assisted at our time of need and were so patient with
all the calls I made to them. The whole experience was challenging for the family, as well as my mother.
I would highly recommend Home Instead.

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Review from J G (Daughter of Client) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of Home Instead Mum was able to come out of hospital weeks earlier than if we have waited for the NHS to sort it out. The Warrington Home Instead team were fantastic with Mum they even trained on using a Nutricia feeding machine to help with her tube feeding. The caregivers were lovely and very
well matched to Mum. Thank you!

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Review from K C (Son of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall a good service provided. Carer always arrived on time. Standard of care provided variable dependant upon carer. Some lacking in initiative or lacking in insight in relation to needs/mental condition of the client. Apparent reluctance to provide a shower at times or to provide more varied catering.
Daily records not always appropriate.

Reply from Helen Thomas, Business Development Manager at Home Instead (Warrington)

In response to this review, we have made contact with the reviewer to discuss the results and found that overall they found the standard of care and support including the dignity and respect shown towards the client and the management of the service good however they rated the value for money by comparing to the cost of a care home setting which is a completely different situation than being supported in your home. The client was happy with the service received has since recommended Home Instead to others.


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Review from Pauline M (Daughter of Client) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a few years now, and my mum loved all of her carers who often went above and beyond what was expected. Unfortunately, my mum has not got dementia, and although Home Instead has helped keep her in her own home for a few years, she now needs full-time care and has moved
to residential. Would definitely recommend them to anyone.

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Review from Colette W (Granddaughter of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is an amazing company to deal with and the quality of the caregivers is second to none. My Grandfather was reluctant to have help he made the most amazing friends with the caregivers. They are professional, helpful and friendly and I will never be able to thank them enough for their support.
Help
was only ever a call away.
I will always recommend this company, and if it wasn't for my grandad now needing 24/7 care he would still be on their client list.
We will miss you all, you are doing an amazing job.
Providing high-quality care for the most important people in society, the government forget.
Keep up the good work you are so highly appreciated.

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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Home Instead (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Home Instead (Warrington) is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warrington) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Melissa

Melissa Critchley

Job Title: Owner

Joined: 2012

I have been the owner of Home Instead Warrington and Lymm since 2012.


Leahanne

Leahanne Argent

Job Title: Field Care Supervisor

Joined: 2016

As the field care supervisor for Home Instead, my role involves overseeing the delivery of care services to clients in their homes. I manage and support care professionals, ensure care plans are followed, and monitor the quality of care provided. I conduct regular visits to clients, assess their needs, and address any concerns to ensure the highest standards of care and client satisfaction.


Joanne

Joanne Daniels

Job Title: Operations Manager

Joined: 2021

As the operations manager for Home Instead, my role involves overseeing the day-to-day operations to ensure efficient and high-quality care services. I manage staff, ensure compliance with regulations, monitor client care plans, and handle scheduling and resource allocation. I also focus on improving processes, managing budgets, and ensuring client satisfaction, all while maintaining a smooth and effective operation.


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