Home Instead (Warrington)

Woolston Neighbourhood Hub, Hall Road, Warrington WA1 4PN
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9.7 67 Reviews
  • Home Instead (Warrington), Warrington
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs.

The team has built up a strong local reputation by focusing on the individual, having been carefully selected for their skills, commitment and empathy.

Home Instead is a franchise company that has quickly grown to become one of the most highly-regarded social care providers in the UK.

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Care Provided by Home Instead (Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Critchley (Owner)

Funding & Fees Guide for Home Instead (Warrington)

  • Prices

  • Current fee rate is from £35.50 per hour

  • We charge 2 rates currently and have an off peak and peak rate From £35.50 per hour
    We charge an enhanced rate on Bank Holidays.

Home Instead (Warrington) Reviews (67)

Total of 67, showing 41-60
9.7

Home Instead (Warrington) has a Review Score of 9.7 (9.744) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Warrington) has 67 reviews.

Overall Experience

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Review from Phil P (Son of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a support package from Home Instead for 18 months. The staff were all a credit to their employer and provided a first-class care and support package to my mother. The regular feedback and liaison from the whole team provided me and the family the reassurance we needed. This allowed Mum
to live independently for as long as possible. She was treated with dignity and all the carers have become personal friends of mother and the family.

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Review from J R (Daughter of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent care to my father. The carers always went the extra mile to ensure Dad was happy and settled. The service provided was always focussed on Dad's needs, never a standard service, and the carers always contacted my sister and I if something was not quite right.

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Review from B M (Wife of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two men who came to see my husband were very good for him. He enjoyed their company, their short walks and rides out for lunch. They were very polite and considerate.

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Review from A D (Daughter of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum required four carers to visit her four times a day - this ensured her to live at home, fully supported after my father passed away. She was so relieved and happy to be able to live at home, and my brother and I were delighted that she was happy, and the care provided by all of the carers was
outstanding. We got to know them all personally; they provided such thoughtful and excellent care for my mum, and we could not have wished for better. The manager and her team in the Warrington office were brilliant, and they were so kind to us when our mum passed away. Thank you very much indeed.

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Review from Steven H (Son of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received care at home provided by Home Instead, until she needed to move into residential care in April 2020. Home Instead tried hard to achieve consistency of staffing, so that she was not attended by people who didn't know her. They mostly managed to achieve that, which was very important
to us. The standard of care was good and the two carers who supported her regularly, were dependable and kind; enabling her to remain semi-independently in her own home for as long as possible. The office staff and management were approachable and helpful and communication was generally good.

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Review from M B (Son of Client) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was highly reliable, giving my father high-quality companionship and care he needed as a dementia sufferer. Very happy with the service provided.

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Review from J B (Son of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother died three years and left a sizeable gap in the family, especially where Dad was concerned - mainly because he was unable to take care of himself. Getting Home Instead involved was a good thing we did because it filled a gap where myself and my brother's could fit in around. Without
Home Instead and our involvement, Dad could've been in a care home, instead of being at home. We've has a few blips in the last years, but it could have been worse.

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Review from T B (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pro-active, caring, intelligent staff - great communication from carers and management.
Reliable, honest and I would highly recommend them.

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Review from E B (Daughter of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review went well, and any concerns or queries I had were answered, I was happy with the outcome.

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Review from Bob K (Husband of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is eight years into Alzheimer's but is still relating well to me and the carers from Home Instead Senior Care (Warrington). They live up to their name of 'Home Instead' of a care home. My wife often asks me "Are you going to put me in a care home?" I assure her that we are staying in our home.
I have watched this homecare agency grow over several years and am impressed by it. They recently rightly won an award as one of the best local agencies of the National Home Instead organisation. They adapt well to the specific needs of each client and family carer.

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Review from A S (Wife of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your home carers came seven days a week (1 hour), to help my husband, now deceased.
Excellent standard.
Will contact you; when I need help myself in the future.
Very professional care.

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Review from James B (Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not think such multi-talented and willing ladies existed. I have been blessed with two carers for seven years and cannot adequately describe the beneficial effects they have had on me.

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Review from G B (Daughter of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a two year period, Home Instead provided high quality, consistent and reliable service.
On many occasions the carers went above and beyond, what they needed to do for Mum and for that, we thank them.
Home Instead provided an excellent service during a difficult time for the family.

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Review from Marie T (Daughter of Client) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would unreservedly recommend the services provided by Home Instead. They have gone above and beyond to offer not only my parents, but ourselves help, advice and support.
Understandably my elderly parents were reluctant to accept help and were wary of having people other than family around their
house. However, from the word go their caregiver made them feel at ease, and now they really enjoy her company while she is busy doing chores around the house on their behalf.
Recently when an emergency arose their caregiver and the whole HI team did all that they could to offer help and support. We could not have asked for more and are very appreciative and grateful to them.

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Review from N C (Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient and trustworthy.

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Review from D W (Daughter of Client) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother recently died aged 96 having suffered from Alzheimers and Parkinsons for the last few years. For a start, my mother hated having people in her home, but because Home Instead provided continuity of staff (as far as possible) the carers were able to build a good rapport until in the
end, they were more like friends, and she was glad of their company. Lastly, as my mother deteriorated, they managed to arrange extra visits at short notice and any issues were flagged and dealt with. Home Instead carers and management enabled her to stay at home, until the end and we have no hesitation in recommending them.

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Review from M S (Son of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service was good, with information and set up of service. Flexibility for service times was good. Certain carers in attendance were really good and gave my Mum support and help, doing their best. For improvement, communication to and from your centre could be a hit and miss e.g. Not informing
change of carers. We did ask for certain criteria, however, emergency facilitates the need (carers going sick). Would recommend the service onwards, but would speak of lessons learned.

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Review from Lynn M (Daughter of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead enabled my mother to remain in her own home for several more months when we otherwise would have had to put her in a care home. The carer very quickly struck up a warm relationship with my mother and was able to help with bathing and other personal care. Just a few hours a week took a
lot of pressure off me and my brother

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Review from Josey C (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring. All carers treated client with respect and listened to his needs and wishes. I felt confident to leave my husband with any of the carers knowing he enjoyed their company.

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Review from Patricia C (Wife of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, my husband was very well cared for and looked forward to them coming.

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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Home Instead (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Home Instead (Warrington) is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warrington) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Melissa

Melissa Critchley

Job Title: Owner

Joined: 2012

I have been the owner of Home Instead Warrington and Lymm since 2012.


Leahanne

Leahanne Argent

Job Title: Field Care Supervisor

Joined: 2016

As the field care supervisor for Home Instead, my role involves overseeing the delivery of care services to clients in their homes. I manage and support care professionals, ensure care plans are followed, and monitor the quality of care provided. I conduct regular visits to clients, assess their needs, and address any concerns to ensure the highest standards of care and client satisfaction.


Joanne

Joanne Daniels

Job Title: Operations Manager

Joined: 2021

As the operations manager for Home Instead, my role involves overseeing the day-to-day operations to ensure efficient and high-quality care services. I manage staff, ensure compliance with regulations, monitor client care plans, and handle scheduling and resource allocation. I also focus on improving processes, managing budgets, and ensuring client satisfaction, all while maintaining a smooth and effective operation.


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