Home Instead (Warrington)

Woolston Neighbourhood Hub, Hall Road, Warrington WA1 4PN
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9.7 67 Reviews
  • Home Instead (Warrington), Warrington
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs.

The team has built up a strong local reputation by focusing on the individual, having been carefully selected for their skills, commitment and empathy.

Home Instead is a franchise company that has quickly grown to become one of the most highly-regarded social care providers in the UK.

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Care Provided by Home Instead (Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Critchley (Owner)

Funding & Fees Guide for Home Instead (Warrington)

  • Prices

  • Current fee rate is from £35.50 per hour

  • We charge 2 rates currently and have an off peak and peak rate From £35.50 per hour
    We charge an enhanced rate on Bank Holidays.

Home Instead (Warrington) Reviews (67)

Total of 67, showing 61-67
9.7

Home Instead (Warrington) has a Review Score of 9.7 (9.744) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Warrington) has 67 reviews.

Overall Experience

  • 55
  • 11
  • 1
  • 0
  • 0

Date Published

67
2
8
13
54

Review from Myra C (Wife of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband has received has been excellent, always arriving on time the carer treats him with kindness and dignity even when the situation has been a little difficult due to being tired and not feeling well. I have no hesitation in recommending this company to other people.

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Review from Leslie B (Son of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the care we received from the team at Home Instead.
They gave my 95 year old mother the ability to stay in her own home for as long as possible.

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Review from R W (Husband of Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad to have chosen Home Instead after suffering two previous providers' poor service.
From the changeover in July 2018, after meeting their representative, and the excellent professionalism that has followed with their staff and record keeping and the care given by their employees.
Not once have
they missed a visit or been late.

Reply from Melissa Critchley at Home Instead (Warrington)

It is always such a pleasure to receive feedback and to know that all of the things we are striving for are truly making such a big difference, thank-you so much for sharing this.


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Review from L H (Daughter of Client) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were extremely supportive and professional in their duties, always reliable and taking that extra step to watch out and flag any potential issues.


We simply could not have managed the past few months without the team from Home Instead Warrington. I wouldn't hesitate to recommend them.


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Review from Caroline A (Daughter of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead most highly. They provided excellent support towards my mother. They introduce the carer to the client prior to regular visits which helps in establishing a familiar face and alleviate any anxieties. The office staff are very pleasant and liaise with the care staff which
is essential in sharing information. This helped tremendously when phoning, as I felt. Our business relationship was professionalism and very well informed. Nothing was too much trouble.

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Review from Jacqueline R (Niece of Client) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care have, over 6 years, provided an excellent companionship and "friendship" to my auntie. They have enabled her to continue to live independently and have outings and care of the most excellent quality. Without this care and commitment, I would have had to consider alternative
arrangements. My auntie is now in full residential care (as is needed now) but still misses her "friends" from the Home Instead Senior Care team. Thank you so much for all that you did for her. My eternal thanks.

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Review from Ruth W (Great-Niece of Client) published on 9 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team in Home Instead Warrington are super with my Great Aunt. Before my Great Aunt started to receive care from the lovely girls at Home Instead, she was unable to get out and about as much. My aunt always has the same people going in, they treat her really well and take time to chat and give companionship.
We were disillusioned as a family as we have had care from other providers which has been poor. Home Instead are a breath of fresh air and we couldn't be without them.

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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Home Instead (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Home Instead (Warrington) is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warrington) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Melissa

Melissa Critchley

Job Title: Owner

Joined: 2012

I have been the owner of Home Instead Warrington and Lymm since 2012.


Leahanne

Leahanne Argent

Job Title: Field Care Supervisor

Joined: 2016

As the field care supervisor for Home Instead, my role involves overseeing the delivery of care services to clients in their homes. I manage and support care professionals, ensure care plans are followed, and monitor the quality of care provided. I conduct regular visits to clients, assess their needs, and address any concerns to ensure the highest standards of care and client satisfaction.


Joanne

Joanne Daniels

Job Title: Operations Manager

Joined: 2021

As the operations manager for Home Instead, my role involves overseeing the day-to-day operations to ensure efficient and high-quality care services. I manage staff, ensure compliance with regulations, monitor client care plans, and handle scheduling and resource allocation. I also focus on improving processes, managing budgets, and ensuring client satisfaction, all while maintaining a smooth and effective operation.


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