Wepre Villa Homecare Ltd

Holywell Road, Ewloe, Deeside CH5 3BS
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2.8 1 Review
  • Wepre Villa Homecare Ltd, Deeside
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Care Provided by Wepre Villa Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wepre Villa Homecare Ltd
  • Person in charge
  • Carl Mannion (Director)

Funding & Fees Guide for Wepre Villa Homecare Ltd

  • Prices

  • Care starts from just £25.00 per visit.

  • Fees vary depending on time of calls and level of complexity of need.
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Wepre Villa Homecare Ltd Reviews (1)

2.8

Wepre Villa Homecare Ltd has a Review Score of 2.8 (2.833) out of 10, based on 1 reviews in the last 2 years. Over all time Wepre Villa Homecare Ltd has 1 review.

Overall Experience

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Date Published

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Review from David T (Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I did a previous review. I didn't want a male carer full-stop.
I said I would not be happy with a male carer.
I phoned after the first week and told the lady I was not happy with the different carer every day and I was having a problem with communication, she told me it would be sorted by the middle
of the next week but no, it was still a different carer every day. And after my second chat with her, you sent a male carer 3 days on the trot, so I phoned again and said don't come to my house again. The lady said okay so on Saturday, a carer came, I said sorry but I cancelled my care but I don't think she understood what I said.
So Sunday morning another carer came and she could understand a little English so she must have got the message to your office as nobody else came.
Sorry, but I am not happy with your response I didn't request a male carer.
And I was not happy with communication with all the different carers. So in my opinion your office got all communication wrong.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.8 (2.833)

Overview of Review Score

The Review Score of 2.8 (2.833) out of 10 for Wepre Villa Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.833 for Wepre Villa Homecare Ltd is calculated as follows: ( (2 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 6 Ratings = 2.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wepre Villa Homecare Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Wepre Villa Homecare Ltd

What Type of Services does Wepre Villa Homecare Ltd offer?

Wepre Villa Homecare Ltd offers Home Care.

How many Carers does Wepre Villa Homecare Ltd employ?

Wepre Villa Homecare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wepre Villa Homecare Ltd to verify any information. View our terms and conditions. Wepre Villa Homecare Ltd has a Basic Service – more info.