Westminster Homecare (Norwich)

Suite 4D, Norwich Business Park, Whiting Road, Norwich NR4 6DJ
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8.5 7 Reviews
  • Westminster Homecare (Norwich), Norwich
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Care Provided by Westminster Homecare (Norwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Zoe Dent (Manager)

Funding & Fees Guide for Westminster Homecare (Norwich)

  • Prices

  • Starting from:
    £16.00 - ½ Hour rate
    £22.00 - ¾ Hour rate
    £26.00 - Hourly Rate (for 1+ hours)

  • Rates are given on request, please contact us for a price list.
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Westminster Homecare (Norwich) Reviews (7)

8.5

Westminster Homecare (Norwich) has a Review Score of 8.5 (8.462) out of 10, based on 6 reviews in the last 2 years. Over all time Westminster Homecare (Norwich) has 7 reviews.

Overall Experience

  • 4
  • 1
  • 1
  • 0
  • 1

Date Published

7
3
5
6
1

Review from Joy M (Client) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are just beginning evening help via social services from Westminster Homecare and are really pleased. They spent a lot of time, listening and guiding us through at the start. They send help at the times we requested. The carers are kind and willing. They listen and give us the help we need.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you for taking the time to share your positive experience with Westminster Homecare. We are genuinely delighted to hear that our team has been able to meet your needs with compassion. Listening and understanding each individual's unique requirements are the heart of what we do, and we're so pleased to know that our carers have been able to provide the support and care you need. Your kind words are a tremendous encouragement to continue delivering compassionate and attentive care. Best wishes.


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Management

Treated with Dignity

Value for Money

Review from K B (Son of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started receiving care at the start of November 2024. She has four visits a day from a team of two and I can honestly say they have been absolutely brilliant. I recently asked Mum how she is getting on with the carers and she said they were all really good. For mum to say that, is a huge compliment.
I asked if she had a favourite and she replied that of course she hasn't, if the others found out they wouldn't like it! Thanks for what you've done Westminster and keep up the excellent work.

Reply from Zoe Dent, Manager at Westminster Homecare (Norwich)

Many thanks for taking the time to write this review. Westminster Homecare strive to provide excellent service and support to our valued service users. Your feedback will be shared with our care team here at the Norwich branch.


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Treated with Dignity

Value for Money

Review from Pamela N (Wife of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the overall experience of carers from Westminster Agency very pleasant, they were always very professional, kind and courteous and treated my husband with great dignity whilst he was suffering from a terminal illness and was receiving palliative care. I will always be grateful to them for making
his end-of-life care as comfortable as possible.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you for sharing heartfelt feedback; we are deeply moved by your kind words about our carers and the care they provided to your husband during such a challenging situation. Ensuring dignity and comfort for those we care for is at the heart of everything we do, and it means so much that we can make a difference during his palliative care journey. Your gratitude truly touches us; we are honoured to have been there for you and your family. Wishing you strength and peace in the days ahead. Take care.


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Treated with Dignity

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Review from Mary C (Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers seem to want to learn about my complex needs.
Very caring.
I seem to have the new overseas carers who are initially needing training for my needs. My husband is essential for this. Once told they act on my needs.
Mutual respect is most important. I believe this is the only way for care
user, office and carer to have a good working relationship!

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you so much for sharing your thoughtful feedback. We are pleased that our carers are committed to understanding and meeting your complex needs. Your emphasis on mutual respect aligns perfectly with our values at Westminster Homecare. We are grateful for your husband's support in the training process and appreciate the collaborative effort to ensure your care is tailored to your requirements. Your insights are invaluable in helping us continually improve our services. Thank you for being a part of our community.


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Treated with Dignity

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Review from R J (Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Timekeeping is a big problem. I requested my Carer for 9 am each day. The timetable does not keep to this and often the carer is timetabled for 9.45 or even 10.10 and sometimes does not arrive until much later, especially at weekends. The reason often given by the carers is not enough time allowed
between calls to meet the schedule.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

We sincerely apologise for the inconvenience caused by the timing issues you have experienced. We understand the importance of punctuality in our services, and your feedback is crucial to us. We are taking immediate steps to address this issue with our scheduling team. Rest assured, we're committed to ensuring that your care needs are met efficiently and promptly. Please know that your comfort and satisfaction are our top priorities, and we are here to ensure your experience is nothing short of exceptional. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service delivery.


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Treated with Dignity

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Review from Les E (Husband of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Three-quarter of an hour call booked, nearly always arrive three-quarters of an hour before time, finish in half an hour by not doing all that is required. Staff in the main have been in the country a very short time, do not know us, our way of living and questionable their command of our language,
they also appear to be undertrained and make the same mistakes. This being their last call and having accrued time savings on previous calls are keen to make more here thus finishing about an hour earlier. After several weeks I still have to shadow them to correct their mistakes. Two instances of rudeness and false stories were given to the office when giving their version of the problem. Apart from one carer I cannot switch off and relax through not having confidence in the staff visiting. We are paying good money for second-rate service which has not improved from day one.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

We truly appreciate you taking time to share your thoughts with us, and we want to extend our sincere apologies for the dissatisfaction experienced. Your feedback is invaluable, and we are truly sorry that our service has not met the expectations.
Please know that we are actively investigating the issue you have raised and taking immediate steps to address them. It is our absolute commitment to provide exceptional care, and we deeply regret that you have not felt the full benefit of our service.
We understand how crucial it is for you to feel confident and at ease with our team. Rest assured, we are implementing additional training and support measures to ensure our staff is well-equipped and well-trained to meet your standards.
We genuinely apologise for the inconvenience and thank you for understanding, we sincerely hope to have the opportunity to provide you with a more positive experience in the future.
Kind Regards


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Treated with Dignity

Value for Money

Review from A S (Sister of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Westminster Homecare (Norwich) have been brilliant. They visit between arranged times and will support my brother in whatever way is needed at the time. It could be making him breakfast and talking to him, helping him with a shower or cleaning. The main thing I notice is that his mood
lifts and he feels that someone cares about him.

Reply from zoe Dent, Branch Manager at Westminster Homecare (Norwich)

Thank you for the lovely review. We are pleased to see that the care your brother is receiving is having a positive impact on him. This will be fed back to our staff. If we are able to assist further then please do contact us.


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Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.462)

Overview of Review Score

The Review Score of 8.5 (8.462) out of 10 for Westminster Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.212 for Westminster Homecare (Norwich) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 33 Ratings = 4.212

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westminster Homecare (Norwich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Westminster Homecare (Norwich)

What Type of Services does Westminster Homecare (Norwich) offer?

Westminster Homecare (Norwich) offers Home Care.

How many Carers does Westminster Homecare (Norwich) employ?

Westminster Homecare (Norwich) employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (Norwich) to verify any information. View our terms and conditions. Westminster Homecare (Norwich) has a Basic Service – more info.