Willowbrook Homecare (Hyndburn)

188-190 Union Road, Oswaldtwistle, Accrington BB5 3EG
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8.0 1 Review
  • Willowbrook Homecare (Hyndburn), Accrington
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Care Provided by Willowbrook Homecare (Hyndburn)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicky Yates (Registered Manager)
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Willowbrook Homecare (Hyndburn) Reviews (1)

8.0

Willowbrook Homecare (Hyndburn) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Willowbrook Homecare (Hyndburn) has 1 review.

Overall Experience

  • 1
  • 0
  • 0
  • 0
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Date Published

1
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1
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Review from Joanne C (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I have had during the night are lovely and very helpful. I would definitely recommend them. I was only having them for a short period for pressure relief as I can't turn over myself during the night but I am hoping I can keep them longer.

Reply from Lynsey Davies-Coward, Registered Manager at Willowbrook Homecare (Hyndburn)

Thank you so much for your lovely feedback. I'm pleased to hear that you have found the care team helpful and that you recommend the service to others. Your feedback is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Willowbrook Homecare (Hyndburn) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willowbrook Homecare (Hyndburn) is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willowbrook Homecare (Hyndburn) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Willowbrook Homecare (Hyndburn)

What Type of Services does Willowbrook Homecare (Hyndburn) offer?

Willowbrook Homecare (Hyndburn) offers Home Care.

How many Carers does Willowbrook Homecare (Hyndburn) employ?

Willowbrook Homecare (Hyndburn) employs 160 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willowbrook Homecare (Hyndburn) to verify any information. View our terms and conditions. Willowbrook Homecare (Hyndburn) has a Basic Service – more info.