Alina Homecare Bromsgrove

Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove B60 4FG
Submit a Review
9.8 83 Reviews
  • Alina Homecare Bromsgrove, Bromsgrove
Alina Homecare Bromsgrove is a provider of high-quality home care services to those who live in Bromsgrove and the surrounding towns who wish to remain living independently at home for as long as possible.

The branch has been operating for many years within Worcestershire including: Barnt Green, Bewdley, Bromsgrove, Hagley, Kidderminster, Rednal, Redditch, Rubery, Stourbridge and Stourport-on-Severn.

Alina Homecare offers a range of services including live-in care, personal care and dementia care. Respite care is available for those who require a break from their caring duties.

Staff are specially selected for their compassion and previous care experience and treat individuals with the dignity and respect that they deserve.

Show Alina Homecare Bromsgrove on the Map

Care Provided by Alina Homecare Bromsgrove

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janice Williams (Branch Manager)

Funding & Fees Guide for Alina Homecare Bromsgrove

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bromsgrove Reviews (83)

Total of 83, showing 1-20
9.8

Alina Homecare Bromsgrove has a Review Score of 9.8 (9.768) out of 10, based on 14 reviews in the last 2 years. Over all time Alina Homecare Bromsgrove has 83 reviews.

Overall Experience

  • 73
  • 10
  • 0
  • 0
  • 0

Date Published

83
3
7
14
69

Review from S H (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needed some support from September 2024 until she went into a care home in November 2024. I called Alina Homecare in Bromsgrove as they were local and I had seen some very good reviews. From the start of the process of setting up the care package, the lady was exceptional. Mum was very resistant
to having any support in the first instance but she was very patient and kind, explaining everything clearly and answering questions. The aim was to enable Mum to stay in her home as long as possible. Unfortunately, it wasn't long before we did need to move her. During the couple of months Alina was supporting, we had to change the care plan quickly with no notice and they did this with efficiency and understanding. All the care staff were lovely and Mum enjoyed having them visit after only a couple of days. I would not hesitate to recommend Alina Homecare Bromsgrove to anyone whose elderly relative needs home support.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your review. It was our pleasure to help and support your mum to stay at home for as long as possible. We hope she has settled well in her new setting.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise this company enough. The carers are fantastic always going above and beyond what's required. They look after my dad and visit him twice a day and help with his care but more than that, they chat with him like a friend and not a client. Would highly recommend to anyone looking for home help.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us your review. We feel very honoured by your words, they mean a lot to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum had been discharged from the hospital she needed help at home, we made an appointment with Alina who came out to visit Mum in her home almost immediately. She often gets the same carer enabling her to build up a relationship and recognition. We have needed to change visits on a few occasions
and Alina has always been supportive of this. I would recommend it to others.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a review, we very much appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C F (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alina Homecare was very responsive and put together a care package for us at short notice. Their representatives were caring, kind, and professional. We were happy with the care they provided for our parents.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a review, we appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill Y (Daughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Alina for the past 4 years their care and support for Mum is absolutely brilliant. Fantastic staff, from the carers to the administration team, no issue is too big to assist you with.
They have staff available to advise you and help with any queries that may occur even after hours.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and effort to leave your review. It has been and continues to be our pleasure to provide a package of care to your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J N (Daughter of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Alina staff visit my mum 3 times a day for basic care needs, giving medication and providing food. Mum has dementia, but enjoys company and loves the carers having a chat with her. The carers provide a good service, and are kind and respectful.
Being able to see reports on the app and having a
copy of the rota are really helpful.
Thank you all.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and effort to leave a review for us. We're pleased you're happy with the care we provide to your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ken P (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare looked after my mother after she was discharged from hospital after a fall. Mother broke her femur and needed care help at home as she did not regain the mobility she previously had. Alina helped with getting her up, personal care, meal preparation during the day and putting her to bed
in the evening. They also helped with personal hygiene and medication. The carers are very friendly and Mum always looked forward to seeing them for a friendly chat in addition to their duties. The Alina managers were very good at keeping myself and my brother informed of any issues arising, and indeed helped manage problems as we ourselves were over an hour away. So picking up emergency prescriptions and small tasks like that were much appreciated. They also kept an eye on my father casting a caring eye over him even though he was not their charge, and letting me know of any issues with him. Alina were with Mum right to the end and I can't thank them enough for their care and compassion.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a review and for your kind words. It was our pleasure to provide care to your mum and it meant a lot to us that we could be with her at the end.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andy C (Son of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend Alina without hesitation; They have looked after my disabled, housebound mother for several years now. The carers do everything from making her meals and attending to her hygiene needs to supervising her taking her medication.
Carers are friendly, and always have time for a chat. They
ensure she is comfortable and safe before leaving the house. The communication from the carers and management is excellent, letting me know if they have any issues or concerns.
I would like to thank the staff who came to care for Mom in the most professional and caring manner. They should be very proud of how they conduct themselves. She appreciates everything you do for her.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your review. Your words are very kind and are very much appreciated by us all. We are very proud of our carers and we will pass on your compliments to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane L (Sister of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother looks forward to the carers coming each morning. They are always very pleasant, and they know what they have to do and get on with it. They have a laugh and joke with him, and it makes his day.
As a family, we would recommend Alina to anyone.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to complete a review for us. It also pleases us that the carer visits make your brother's day. He is a pleasure to care for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R E (Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service for 2 years.
A carer has provided excellent service every day, including Christmas Day and other bank holidays.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

It has been our pleasure to provide care for the past 2 years. We are happy that you are pleased with the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S I (Wife of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The assessment team carried this out promptly and efficiently. The carers were all lovely. They treated my husband with respect and gave every assistance possible. Would highly recommend the care staff to anyone.
Assessment team very good also, but found the finance team (HQ) not so amenable, especially
for those who do not use technology.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us your review. We are pleased you were happy with our initial assessment and with the care and support that was then provided to your husband. We work closely on an ongoing basis with our finance team to ensure our support is also of high quality and accessible to all as we know this is important. Thank you once again for your lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K H (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely happy with the care he is receiving. And very happy with the carers who make him laugh! Lovely to see him exchange with the carers. Feel Dad is in safe hands who look out for Dad. After having such a bad experience before Alina Homecare. Dad is a self-funder but not a man with plenty.
Unfortunately not able to discuss money with Dad so that is my only worry with the care!

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your kind review. The carers also enjoy engaging with your dad on a daily basis and they look forward to visiting him. It pleases us to know that you feel your dad is in safe hands with us after your previous bad experience with care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D E (Husband of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall during the earlier part of last year, my wife suffered severe depression caused by a lengthy stay in hospital. Having received some initial care we sort further help and were referred to Alina Homecare and found them to be most professional in the initial contact with us. Since agreeing
to accept what was agreed have been more than pleased with their service of care. We have found the office staff very pleasant and resolved any query to our satisfaction. The carers themselves give a service of care second to none. They are always very cheerful polite and on time. My wife and I are very pleased with the care that has been given and would not hesitate to recommend Alina Homecare to friends or family in the future. Another service liked is the rota sent weekly advising of names of carers and time due the following week.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you so much for such a wonderful review. Thank you for taking the time to leave this for us. We are very happy that you are pleased with the service we provide for your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul A (Husband of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Bromsgrove have provided care support for my wife for about seven months. The service we have received has been exemplary and cannot be faulted. Should we require help in the future I would have no hesitation in asking Alina to provide it.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us a lovely review. If you need more help in the future please don't hesitate to contact us. Many thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V K (Husband of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has suffered with a health problem for a number of years, eventually requiring me to become her carer. After a fall earlier in the year and hospitalisation, additional assistance was required. Alina Homecare have provided that in a professional, friendly and positive manner. The daily visits
make the day easier for us and all tasks are completed to a high standard.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your review. We're pleased we've been able to make your days easier and that you're happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D G (Husband of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Bromsgrove have provided care support for us for nine months and based on their overall quality and reliability we have now increased their weekly hours of service provision to better serve our changing needs. Punctuality, reliability and continuity within the core carer team allocated
to us have been key elements for the provision of quality care and Alina Bromsgrove have worked well to deliver on all aspects despite the increased demands and challenges faced by care service providers. Alina's local Manager and her team have always proved most helpful and professional in their dealings with us, responding positively to any enquiry or issue raised for clarification or attention. We would not hesitate to recommend Bromsgrove Alina Homecare. Thanks to all of the Alina Bromsgrove Team.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your positive feedback. It is our pleasure to help with the required increase to the care package and we're pleased that you're happy with the overall service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adrian S (Son of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care is a brilliant organisation. The care team are polite, helpful and they can't do enough for my mother. They always keep me informed. Also, help with doctors' appointments. We are so pleased with Alina care, I would recommend them to anyone with loved ones who need that little extra day-to-day
help. Thank you all at Alina care.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us your review. We are pleased that you are happy with our service and the level of care we provide for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phil T (Son of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Alina Homecare have been very attentive to my mother's care and needs they go above and beyond the call of duty, giving a very personal caring standard of care. It is so much more than a job to them. The staff genuinely care and it shows, even when they don't have time as they are needed
in one place and another they always take that extra bit of time and consideration. Thank you very much to you all, nothing is ever too much to ask.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us such a lovely review. We are pleased that you are happy with the level of care we provide for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's carers are kind and compassionate and have taken the time to get to know him and to make him feel comfortable. We are very happy with the care provided so far and would recommend Alina Homecare.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your positive feedback. We are pleased you are happy with the package of care we provide for your dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Z Y (Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care I receive from the carers. They are all so very helpful and obliging. I very much enjoy their company.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you. We're pleased you are happy with the care we provide, and we very much enjoy your company too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Alina Homecare Bromsgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Alina Homecare Bromsgrove is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromsgrove is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Top 20 Home Care Providers West Midlands 2021

Recipient: Alina Homecare Bromsgrove

Date: Friday 30 Apr 2021 More details

Finalist - Homecare

Recipient: Alina Homecare

Date: Tuesday 06 Oct 2020 More details

Finalist - Excellence in Training

Recipient: Alina Homecare

Date: Tuesday 06 Oct 2020 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Janice

Janice

Job Title: Branch Manager

Joined: 2008

Branch Manager Janice works with a fantastic team that consistently delivers excellent quality care to their local communities. As a result, the team have been awarded an Outstanding CQC rating and Top 20 Home Care Providers in the West Midlands from homecare.co.uk which they highly deserve.


Frequently Asked Questions about Alina Homecare Bromsgrove

What Type of Services does Alina Homecare Bromsgrove offer?

Alina Homecare Bromsgrove offers Home Care.

How many Carers does Alina Homecare Bromsgrove employ?

Alina Homecare Bromsgrove employs 73 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bromsgrove to verify any information. View our terms and conditions. Alina Homecare Bromsgrove has a Platinum Service – more info.