Alina Homecare Bromsgrove

Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove B60 4FG
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9.8 83 Reviews
  • Alina Homecare Bromsgrove, Bromsgrove
Alina Homecare Bromsgrove is a provider of high-quality home care services to those who live in Bromsgrove and the surrounding towns who wish to remain living independently at home for as long as possible.

The branch has been operating for many years within Worcestershire including: Barnt Green, Bewdley, Bromsgrove, Hagley, Kidderminster, Rednal, Redditch, Rubery, Stourbridge and Stourport-on-Severn.

Alina Homecare offers a range of services including live-in care, personal care and dementia care. Respite care is available for those who require a break from their caring duties.

Staff are specially selected for their compassion and previous care experience and treat individuals with the dignity and respect that they deserve.

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Care Provided by Alina Homecare Bromsgrove

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janice Williams (Branch Manager)

Funding & Fees Guide for Alina Homecare Bromsgrove

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bromsgrove Reviews (83)

Total of 83, showing 21-40
9.8

Alina Homecare Bromsgrove has a Review Score of 9.8 (9.768) out of 10, based on 14 reviews in the last 2 years. Over all time Alina Homecare Bromsgrove has 83 reviews.

Overall Experience

  • 73
  • 10
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Date Published

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Review from Janette L (Daughter-in-law of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t thank the staff of Alina Homecare enough for the support and professionalism with the care of my mother-in-law. My mother-in-law liked the carers so much and was at ease with them right from the start. I have no hesitation in recommending their services to anyone who is looking for help with
the care of their loved ones.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your positive review. We are pleased as a family you were happy with the service we provided and it was our complete pleasure to care for your mother-in-law.


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Review from John D (Great-Nephew of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare provided home support to my great Aunt from February 21 through to late November when she sadly passed away. Throughout that time all of the staff did all they could to help my Aunt feel safe and comfortable at home. I always felt confident that they would provide a high standard of care
and support. I would happily recommend their services.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a compliment. We are pleased you were confident with the high standard of care provided and it was our pleasure to provide care for your great aunt.


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Review from A I (Daughter-in-law of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Alina Homecare to be excellent and very efficient. They provide all the support you need. All the staff are very kind and professional. They looked after my father-in-law very well. Thank you.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us your review. We're pleased you're happy with the service we provide.


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Review from Jillian R (Daughter-in-law of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the level of care and professionalism shown by Alina. They stepped in immediately when we were let down so badly by our previous care provider, caring for both Dad and Mum. They provided both personal care and companionship and went "the extra mile" to entertain Mum who
not only had dementia but was blind. Knowing Mum and Dad were in safe hands meant we could cope. Thank you to all carers for an excellent homecare service.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you so much for taking the time and trouble to leave us such a positive review. It was our pleasure to care for both of your parents.


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Review from Gail O (Daughter of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky when we picked Alina Homecare, they were all experienced and caring people. They were local people so could talk to mom about things in the past making mom's acceptance to have carers in her home. They built up a wonderful relationship with mom which was so lovely, as they understood
her needs completely. They would play Elvis Presley music for mom and sing, dance, joke and have some great fun with mom. This made everything that mom was going through so much easier for mom and the family to deal with. We all benefitted from their support and are an amazing company and team, who were always contactable by phone and ready to support us in any way they could. Thank you so much.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave such a lovely review for us. It was our complete pleasure to care for your mum and we are pleased we could provide some happiness to you all in her final days, thank you.


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Review from K H (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare was recommended to us. From the initial enquiry and assessment through to visits and the end of their service provision we found them to be professional and very caring. The office staff were helpful in arranging visits and the care provided was done with my mum's wishes and safety as
a priority. The same carers were provided where possible and I valued the support and friendliness shown to me as well as my mum.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you so much for taking the time to leave us such a positive review. We're pleased you were happy with the care and service we provided for your mum.


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Review from G W (Son of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a professional recommendation, we chose Alina to care for our mother whilst she still lived at home alone independently; they provided care for approximately 2 years. During this time, through all my dealings with Alina, I found all the staff whether office-based or not, to be very professional
and exceptionally caring. My Mum isn’t the easiest to please but once she got to know the regular carers well, she appreciated their visits along with the compassion and care they provided. On the odd occasion I was there at the time of the visits, I was taken aback by the amazing patience, compassion, and professionalism of the carers. The dedication to their cause is humbling. Despite not being able to compare to other care providers, I would fully recommend Alina.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for such a wonderful review. We are so pleased you and your mum were both happy with our care and service in the 2 years that we provided care.


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Review from Michelle L (Niece of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare really do care about my Auntie and always go the extra mile to make sure she is safe and comfortable. Whether that is notifying us when they pick up when talking to her that she is being targeted by rogue traders to personally coming and getting cash from me to give to my aunt, as she
had run out, as I could not leave the house due to isolation and there was no one else to get the money for her. They are also flexible and always happy to give advice on where my aunt can get help. They always turn up to appointments on time and my aunt has never had any problems with any of the carers. They are all really kind and helpful and have formed a bond with my aunt over the years. Thank you Alina Homecare. My aunt would not be able to stay in her own home without your help.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for such a lovely positive review. We are pleased that you are happy with the service that we provide and that you feel we have helped to keep your aunt safe in her own home.


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Review from Deb K (Daughter of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all the Alina Homecare Bromsgrove staff extremely helpful and friendly, especially the carers who attended the home visits for my mother. They were all professional, attentive and extremely friendly. After each visit, my mother was always saying how wonderful they were. They all did a fantastic
job, cannot praise them enough.
Also a special mention to the lovely lady who did the companionship visits. She always kept my mother busy, happy and chatting, sometimes even singing, during her visits.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a lovely, positive review. We are pleased that your mum was kept entertained and occupied during the companionship calls and we will pass on your compliment to the carer who covered the companionship calls.


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Review from Rob H (Husband of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care team and company. Well organised, professional and friendly. The carers are a pleasure to have in our home, providing invaluable support with genuine care. Both the carers and the company have gone above and beyond my expectations. Thank you.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your kind and positive review. We are pleased you are happy with the service we provide and that we have exceeded your expectations.


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Review from Samantha P (Daughter of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Bromsgrove has been providing care for my Mum for almost a year and whilst she was initially resistant to the whole idea, she very quickly began to enjoy and look forward to both the companionship and the necessary care provided by the carers. The carers that I and my sister have met
are all genuinely lovely and really seem to have mum’s best interests at heart. Even throughout the lockdowns, the carers have always been reliable and mum has never been let down. All dealings with the company have been a pleasure: efficient and flexible and always keen to help if they can.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

We are pleased that you are happy with the service we provide and that after your mum's initial hesitancy she now looks forward to seeing the carers on a daily basis.


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Review from Paul T (Son of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers we've had visit to look after my mom have been amazing. They all perform a very high level of care and I can't even pick a small point they would need to improve on. Even more surprising is that my mother hasn't had a bad word to say about any of them, and she is extremely fussy and
is a nitpicker at the smallest things she doesn't like. So all in all, they're fantastic!

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a positive review. We are pleased we reach your mum's high standards of care and that you think we are fantastic.


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Review from Meriel S (Wife of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very satisfied with the care my husband has received from Alina Homecare Bromsgrove. Occasionally, he does not get the full half an hour evening visit. That time is important for me to catch up on a few chores or recharge my batteries with a coffee so that he can be kept safe before I take
over and stay with him upstairs.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us a positive review. We are pleased that you are satisfied with the care we provide for your husband.


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Review from J O (Daughter of Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the overall standard of care and support given by Alina Homecare Bromsgrove. The management are very approachable and organised with a nothing is too much trouble approach. The care and support given to my mother at home is wonderful and carried out in a manner that is professional
and with care and compassion which makes her feel happy and secure. Therefore enabling her family to feel reassured.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us such a positive review and we’re pleased the care we provide leaves you feeling reassured.


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Review from Sean J (Son of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care for my Dad of whom have been excellent in all care for him, without the care in place for my Dad I feel that he would not be with us today as he had given up on life since losing his wife/my mom. He turned to drink more and his hygiene was not good, some nights he would not go home and sleep
on benches, also he was in and out of hospital due to falls. Since Alina care have been caring for him he has turned a corner - his hygiene now is excellent, his wellbeing overall has come on excellently, and feel this has been achieved by Alina care and should be very proud of all staff. All in all, I could not ever be able to thank every member of staff for all they have done and continue to care for my Dad, and would recommend to all. Thank you Alina Homecare.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to post such a wonderful review. We are pleased we have been able to help your dad "turn a corner" and it is our complete pleasure to provide his care package.


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Review from D R (Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Received the best services. Excellent.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us a review, we really do appreciate it.


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Review from Claire R (Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, carers are really professional, caring and helpful.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for giving us 5 out of 5 stars for our service, we are pleased that you are happy with the service we provide for you.


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Review from Kokie K (Daughter of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Alina Homecare Bromsgrove who looked after in the first instance both of my parents were amazing. Very caring and my parents looked on them as part of their extended family. My Mum loved every one of her carers. Thank you all so very much for all the professional, loving care you gave
our darling Mum.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your lovely review. It was our pleasure to care for both of your parents and we hope your mum enjoys her new surroundings.


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Review from Debbie B (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 5-years, I could not have coped without Alina Homecare. Through my illness, the death of a close family member, the carers have been my rock. I know I can phone Alina Homecare day or night, and they will be the support I need.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you for your positive comment. We are always here for you to provide the support you need.


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Review from Jean S (Wife of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband who suffers with Dementia was hospitalised with pneumonia, we have received a wonderful service from this highly well-organised company. Alina Homecare Bromsgrove run a very professional team. They have provided a fantastic service to both of us, always friendly and good-humoured. They
fulfilled their obligations amazingly during the pandemic when at times, they were inevitably short-staffed. The carers are always happy, smiling, so patient and kind to my husband and he reacts in such a positive way to them. This is despite the anonymity of the face masks and visors! Even though they work to a strict timetable, the carers always seem to have time for any requests or help. They provide a fantastic service to us. My husband now has a more regular team of carers which breeds the familiarity which Dementia sufferers need. We really appreciate this. We have carers now in the morning and evening, which suits our needs. I would happily recommend this company to anyone.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Thank you so much for such a wonderful and positive review. It is our complete privilege to care for your husband and we are so happy that you are pleased with the care and service we provide.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Alina Homecare Bromsgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Alina Homecare Bromsgrove is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromsgrove is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (1)

Janice

Janice

Job Title: Branch Manager

Joined: 2008

Branch Manager Janice works with a fantastic team that consistently delivers excellent quality care to their local communities. As a result, the team have been awarded an Outstanding CQC rating and Top 20 Home Care Providers in the West Midlands from homecare.co.uk which they highly deserve.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bromsgrove to verify any information. View our terms and conditions. Alina Homecare Bromsgrove has a Platinum Service – more info.