Alina Homecare Bromsgrove

Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove B60 4FG
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9.8 83 Reviews
  • Alina Homecare Bromsgrove, Bromsgrove
Alina Homecare Bromsgrove is a provider of high-quality home care services to those who live in Bromsgrove and the surrounding towns who wish to remain living independently at home for as long as possible.

The branch has been operating for many years within Worcestershire including: Barnt Green, Bewdley, Bromsgrove, Hagley, Kidderminster, Rednal, Redditch, Rubery, Stourbridge and Stourport-on-Severn.

Alina Homecare offers a range of services including live-in care, personal care and dementia care. Respite care is available for those who require a break from their caring duties.

Staff are specially selected for their compassion and previous care experience and treat individuals with the dignity and respect that they deserve.

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Care Provided by Alina Homecare Bromsgrove

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janice Williams (Branch Manager)

Funding & Fees Guide for Alina Homecare Bromsgrove

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bromsgrove Reviews (83)

Total of 83, showing 61-80
9.8

Alina Homecare Bromsgrove has a Review Score of 9.8 (9.768) out of 10, based on 14 reviews in the last 2 years. Over all time Alina Homecare Bromsgrove has 83 reviews.

Overall Experience

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Date Published

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Review from P B (Client) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always kind, caring and cheerful, especially through the period of shielding. They were a lifeline to many of us and brightened many peoples day. Always having regard for the regulations and duties with their usual empathy. All the carers deserve medals.

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Review from A M (Son of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has been, and continue to be a fantastic support to my mum. The carers are lovely, and the admin staff are very accommodating of any changes we have made etc. They quickly ascertain the best carers to match the client and do their utmost to maintain that continuity. Would strongly recommend,
just as they were recommended to us.

Reply from Janice Williams, Branch Manager at Alina Homecare Bromsgrove

Fantastic compliment, we are pleased that you are happy with the service we provide, thank you.


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Review from G M (Son of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oustanding personal care.
Very flexible in adjusting schedule around hospital visits.
Totally reliable and very friendly people.

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Review from Juliet M (Daughter of Client) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the care service provided for my elder father by Alina Homecare, Bromsgrove. We all live down in London so are very reassured to know that the staff at Alina keep such a good eye on him and cater for his needs so well. They operate in a very friendly, but organised
manner & are very good at making quick contact, with either myself or one of my sisters, if they have any concerns. In turn, they are easily contactable should we need to speak to them for any reason.
My dad has received care from Alina Homecare, Bromsgrove for many years now and an excellent rapport and relationship has been built up over that time. A case in hand is that my dad has, unfortunately, been the victim of not 1, but 2 burglaries in recent months, and I can honestly say that the staff at Alina have really "gone the extra mile," as such, in supporting my dad..providing care, support and assistance over and above their "brief." In short, a very friendly, caring and professional company.

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Review from C C (Wife of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always cheerful and very helpful. When I phone the office they too are very helpful and were very satisfactory.

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Review from A F (Client) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Alina Homecare for a year now. I am extremely happy with them and the ladies who come are extremely polite and attentive.

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Review from B C (Husband of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Alina Homecare. They are very good and nice people.

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Review from Jade M (Granddaughter of Client) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant with my Nan. So patient with her. I couldn't recommend Alina Home care enough. Thank you for all you do for my Nan. The care is exceptional.

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Review from J B (Client) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful people.

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Review from J P (Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good to me and keep me in good feelings.

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Review from Andrew H (Husband of Client) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years that my wife has been cared for by Alina Homecare they have become more like good friends rather than a service company. When my wife does have a visit from these wonderful women, she comes alive and is more like her old self. Chatting and laughing with a first class care service.

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Review from Tracey S (Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company to provide a first-class package of care, the staff/management go above and beyond to accommodate any requests that are put to them, extremely efficient in all aspects. I have no doubt in my mind that this company will continue to grow through reputation alone. 100% could not
fault them if it was not for one of their carers I would not be here to tell the tale.

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Review from Paul F (Husband of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has complex needs and needs someone special to look after her, we have found that person at Alina Homecare, she treats my wife with dignity and respect at all times and has become a friend as well as her carer. Head Office are compassionate and very flexible and reliable, they are always positive.
From my point of view, it’s very reassuring to know my wife is in safe hands with Alina, thank you all.

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Review from Sheila K (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say I have always been so happy with all the care I have had from Alina Homecare Bromsgrove. I look forward to my carers coming in each day to brighten my day up.

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Review from Mark H (Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional conduct and service are second to none. Any queries are dealt with quickly and satisfactorily. Care and office staff are excellent. I have used a few care companies but most say Alina Homecare Bromsgrove are extremely good and wouldn't even consider being without them. I can honestly
say I can't fault the service in any way at all.

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Review from Lucy T (Daughter of Client) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With Alina Homecare we have a team that works with us, a team that works around my 93-year-old father enabling him to live in his family home. The team of administrators and care staff are always reliable, competent, caring and friendly. They support my father to be independent and take care of his
medical needs; which is reassuring - we can be away and know that he is safe and happy and has companionship with other adults who genuinely care for him.

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Review from Miles M (Brother of Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Alina Homecare Bromsgrove to be an excellent company to deal with. All their staff are very attentive and caring and go that extra mile to make sure our brother/brother in law is looked after in his own home where he wants to stay.

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Review from S H (Sister of Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the past 18 months, Alina Homecare have provided companion care for my 65 year old brother who suffered severe brain injury in a motoring accident in 1971. With a team of three carers (rotating) they have provided a reliable and caring service, escorting him on excursions in his wheelchair access
vehicle.
We have found them to be efficient in providing attendance schedules and communication has been first class with regular reviews of our requirements.

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Review from P B (Son of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother benefitted greatly every time the Alina Homecare Carer came. The same Carer visited and has established over many years a helpful and supportive interactive response from my mum. My mother has had dementia for about a decade. Alina Homecare provides the opportunity for me (the family
carer) to be 'released and free' for two hours every week. I know while I'm away, the member of the Alina Homecare team will keep my mother safe and engage in meaningful activities.

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Review from Julia H (Daughter of Client) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my parents, I would like to express my sincere gratitude to the care team who continued to visit them through the latest bad weather spell. They never missed a visit and were always cheerful despite arriving at the flat freezing cold and wet. One carer had to leave her car at the bottom
of the hill, due to icy conditions and walk to my parents flat; her shoes were soaked through and had to be dried out on the radiator before she left to trudge back down the hill to her vehicle.
I live in Portugal, so it is important to me to know that my parents are well cared for and in such good hands. Thank you for your effort during the bad weather and for your continuing care.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Alina Homecare Bromsgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Alina Homecare Bromsgrove is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromsgrove is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (1)

Janice

Janice

Job Title: Branch Manager

Joined: 2008

Branch Manager Janice works with a fantastic team that consistently delivers excellent quality care to their local communities. As a result, the team have been awarded an Outstanding CQC rating and Top 20 Home Care Providers in the West Midlands from homecare.co.uk which they highly deserve.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bromsgrove to verify any information. View our terms and conditions. Alina Homecare Bromsgrove has a Platinum Service – more info.