Everlife (Wiltshire)

Station Approach, Trowbridge BA14 8HW
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9.2 36 Reviews
  • Everlife (Wiltshire), Trowbridge
Everlife helps older people and adults with a range of conditions to remain comfortable and independent in their own homes.

Personal needs are assessed in advance so carers can be informed which daily chores and personal care needs will benefit each client, with all professionals coming highly-trained and taking pride in a compassionate approach.

Specialist support can also include dementia care, live-in care and support for complex and long-term conditions.

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Care Provided by Everlife (Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Couch (Registered Care Manager)

Funding & Fees Guide for Everlife (Wiltshire)

  • Prices

  • Our fees start at £29.36 per hour

  • Fees are based on a weekday hour paying via direct debit. We can provide a full breakdown of our fees on request via email.
    For more information, please email us.

Everlife (Wiltshire) Reviews (36)

Total of 36, showing 1-20
9.2

Everlife (Wiltshire) has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Everlife (Wiltshire) has 36 reviews.

Overall Experience

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Date Published

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Review from B C (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by Everlife for nearly a year. The carers who have attended to my needs have been superb, I cannot speak highly enough of them nothing is too much trouble for them. I would like to say thank you to the office staff and the carers for running such a professional company. Full
marks to you all.

Reply from Darren Fowler, Managing Director at Everlife (Wiltshire)

We will pass your comments on to your carers. Our staff make us who we are. Thank you.


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Review from P D (Wife of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most important: my husband is very well cared for and happy. The care company are well organised. The care staff who deal with my husband are brilliant and his care runs like clockwork.

Reply from Darren Fowler, Managing Director at Everlife (Wiltshire)

We will pass your comments on to your carers. We pride ourselves on being well-organised and appreciate your comments.


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Review from D W (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the carers that come they do an excellent job.

Reply from Darren Fowler, Managing Director at Everlife (Wiltshire)

Thank you for sharing your experience with Everlife. Our staff work hard to provide the best service possible and we will share your kind comments with them.


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Review from Elizabeth R (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Everlife highly enough. Carers treated my mother with kindness and compassion. They often went above and beyond being there for her when we could not. In addition, they were 100% reliable and responsive. If you have a loved one who needs care, then this is the care company for you!

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Review from Susan T (Daughter-in-law of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MY father-in-law has received care from Everlife for some months now. The main carers are excellent. My father-in-law looks forward to their visits every week. One carer, in particular, is very proactive and works very hard to provide the care that my father-in-law needs and we trust her implicitly.
The other main carer is a very kind and gentle character with a great sense of humour, which is exactly what my father-in-law needs. A very professional service from both. Thank you.

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Review from Carole H (Wife of Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the service Everlife provide. We also like having the same lady to help my husband throughout the week, with just a different one at weekends. He wouldn't like a trail of different people in every day.

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Review from Peter M (Son of Client) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been very helpful in many ways. A supervisor visits on a regular basis to make sure that she is happy and that the care workers are performing their duties correctly, she is informed of who will be visiting each week. They have been very helpful with regards to payments for which I
cannot fault in any way.

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Review from C H (Daughter of Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the carers to be very respectful and caring. They do what needs doing efficiently. They have always been punctual. This is by far the best organised and most eager to please staff. This is from someone who has used caring services for several years when my elderly and infirm mother
was living with us.

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Review from S T (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Do everything I ask them to do.

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Review from Julia S (Wife of Client) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers that have been sent have all been extremely kind to me and my husband. I cannot thank them all enough. Very professional in appearance. I would say a cut above, so thank you so much.

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Review from N M (Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers. Will do anything I ask them to do. All staff are very good.

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Review from A D (Daughter-in-law of Client) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With thanks to the council for selecting Carewatch, their choice was without reservation the correct one for my father-in-law and our family.
Carewatch tailored a package but were able to offer flexibility at a time of crisis. This ability to support our family at a time of need really demonstrated
to us that they were the correct provision selected.
The management approach of Carewatch to ourselves allowed for honest and open communication which meant we felt supported and heard.
The practicalities of care for my father-in-law was done with respect and dignity. The care workers themselves were open and welcomed an open dialogue in how best to care for my father-in-law which meant he transitioned to strangers supporting his personal care with sensitivity and kindness, and no anxiety was experienced by him.
In addition, the care workers took the time to develop a working relationship with my mother-in-law and were considerate to her needs and how their presence within her private home might have been impacting on her as she continues to experience ill health.
All in all, if you have a family member whom you need the support for, I would not hesitate to recommend Carewatch.

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Review from H D (Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All helpers very kind and helpful.

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Review from E S (Daughter of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carewatch (North West Wiltshire) saves the day!
My dad(with Alzheimer's) and my mum (due to have a hip replacement operation) were booked in to stay for three weeks of respite and post-op care at a lovely residential home, but just four days before the op date, the residential home has to suddenly
cancel all new admissions! Alternative respite accommodation at short notice and current circumstances was just not available and panic set in...
However, having only recently started some ongoing morning care for my dad, the lovely Carewatch (Noth West Wilshire) team truly went above and beyond the call of duty to help overcome this emergency situation and raffled their staff who stepped forward to do extra shifts to provide extra care for my dad morning and evening whilst Mum was in the hospital, then also added extra time for Mum too, whilst she has been recovering form surgery.
Every single member of the Carewatch team has been wonderful, from the staff members who visit and attend to my parents in their home, to the staff who I have spoken to or emailed at the office. Everyone, without exception, has been nothing but considerate, kind, caring, understanding, charming, helpful, happy and efficient in all they do. My parents are really happy and very grateful, as am I. We cannot thank everyone at Carewatch (North West Wiltshire) enough.

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Review from F B (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who care for both my parents; they are treated with respect even though they can be difficult at times. Mum recently had a fall, which was handled quickly and professionally.

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Review from V K (Daughter of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carewatch have provided care to my mother for about 20-years. Over the last few years when Mom has got progressively got worse with Alzheimer's, the carers have been so caring, considerate and kind beyond words. Making suggestions to help Mom cope with staying in her own home for as long as possible
and often doing things over and above what was expected.

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Review from John S (Husband of Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is 87 years old and is in full-time residential care diagnosed with vascular dementia. Carewatch are engaged 2 periods each week, totalling 4 hours, to provide extra mental stimulation with shopping visits and companionship. The Carewatch carer's approach is can do - will do - want to. First-class
care meeting all expectations.

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Review from Shirley W (Client) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a shoulder operation, I called on the services of Carewatch and was delighted with all aspects of the care given. After an initial assessment of help most likely to be needed, I was visited every day on returning from hospital. My carer was lovely and we got on very well together. She was
kind, thoughtful, and always ready to help wherever it was needed.
As I am likely to need another operation in the near future, I look forward to calling on the services of the Carewatch team again.

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Review from Sam B (Mother of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Carewatch North West Wiltshire to provide care for our daughter for the last thirteen years both as a child and now that she is an adult. We have consistently received a very high level of service from them. The senior team contact us regularly to check that their level of service is as
we would expect. The carers our daughter has are always very professional and just as important, very supportive. We would recommend Carewatch North West Wiltshire.

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Review from Susan P (Daughter-in-law of Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service provided at all times. Carers are friendly, thoughtful and extremely caring. Communication is excellent both from the carers and the office. They are always ready to offer help and advice to any difficulties we encounter.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Everlife (Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Everlife (Wiltshire) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everlife (Wiltshire) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (6)

Darren

Darren Fowler

Job Title: Managing Director / Registered Care Manager

Joined: 2000

Darren has worked in the care sector for over 25 years. He is the Managing Director of Saren Limited who run 2 CQC registered locations in Trowbridge and Swindon.


Darren is on the board of directors of the Wiltshire Care Partnership and represents Domiciliary Care within the BANES, Wiltshire & Swindon Skills Care Partnership. Darren has a finance background and has gained care qualifications since he started working in the sector. Darren holds a Registered Managers Award in Care level 4 and actively engages in training to broaden his knowledge and understanding of the sector. Darren works alongside Emma Couch in Everlife (Wiltshire) supporting her as the main registered manager of the service. Darren is the registered manager for Everlife (Swindon) and is assisted by a team of field care supervisors.


Emma

Emma Couch

Job Title: Registered Care Manager

Joined: 2016

Emma is our Registered Care Manager. Emma was previously part of our Field Care Supervisor team. Emma is now responsible for all aspects of our service. Emma has a wealth of care experience and is assisted by our 2 field care supervisors. Emma was also the trainer and has now passed this across to Tisa who is also a field care supervisor.


Emma has been with Everlife since June 2016.


Leah

Leah Walder

Job Title: Care Co-ordinator

Joined: 2002

Leah is part of a team that is responsible for the care planning at Everlife. Leah works alongside the other co-ordinators and field care supervisors to ensure all our services users receive the right support worker at the right time. Leah works closing with our service users to ensure they receive the correct support at the correct time.
Leah has worked for Everlife since May 2002.


Kira

Kira Martin

Job Title: Deputy Field Care Supervisor

Joined: 2020

Kira has many years of experience in domiciliary care. Kira works part-time and is part of the Everlife on-call team.


Oliva

Oliva Matthews

Job Title: Field Care Supervisor

Joined: 2024

Olivia is part of our Field Care Supervisor team, joining Everlife in August 2024.


Tina

Tina Hale

Job Title: Finance Manager

Joined: 2007

Tina works alongside the directors of the company and is responsible for the finance functions within Everlife. Tina is the main point of contact for both service users and support workers who have any finance related queries.
Tina has been working for Everlife since September 2007.


Frequently Asked Questions about Everlife (Wiltshire)

What Type of Services does Everlife (Wiltshire) offer?

Everlife (Wiltshire) offers Home Care.

How many Carers does Everlife (Wiltshire) employ?

Everlife (Wiltshire) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everlife (Wiltshire) to verify any information. View our terms and conditions. Everlife (Wiltshire) has a Platinum Service – more info.