Everlife (Wiltshire)

Station Approach, Trowbridge BA14 8HW
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9.2 36 Reviews
  • Everlife (Wiltshire), Trowbridge
Everlife helps older people and adults with a range of conditions to remain comfortable and independent in their own homes.

Personal needs are assessed in advance so carers can be informed which daily chores and personal care needs will benefit each client, with all professionals coming highly-trained and taking pride in a compassionate approach.

Specialist support can also include dementia care, live-in care and support for complex and long-term conditions.

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Care Provided by Everlife (Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Couch (Registered Care Manager)

Funding & Fees Guide for Everlife (Wiltshire)

  • Prices

  • Our fees start at £29.36 per hour

  • Fees are based on a weekday hour paying via direct debit. We can provide a full breakdown of our fees on request via email.
    For more information, please email us.

Everlife (Wiltshire) Reviews (36)

Total of 36, showing 21-36
9.2

Everlife (Wiltshire) has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Everlife (Wiltshire) has 36 reviews.

Overall Experience

  • 28
  • 7
  • 1
  • 0
  • 0

Date Published

36
0
3
4
32

Review from R W (Client) assisted by family/friend published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Carewatch services excellent. We started using Carewatch 5 years ago and they have never let us down. The staff are always cheerful and happy to chat and ever willing to help. We would definitely recommend them to anyone who needs support.

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Review from A J (Daughter of Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been very professional in their work. Understanding my mother's needs and limitations. As I live in L.A., They keep me well informed as needed, similarly, if I have any concerns (I talk to mum every day by phone) then contact them by email or phone and any problems are dealt with promptly.
Very impressed with the service and mum likes all the carers too. It works very well and certainly reduces my anxiety and concerns for mum in her own home.

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Review from Matthew B (Father of Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carewatch have always given fantastic service, support and care to our daughter. Her carer is a very nice lady and my daughter loves her. Long may this continue.

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Review from Clare G (Sister of Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has found the service being provided extremely good, very professional and helpful. Nothing is too much trouble. We live 100 miles away and it has given us peace of mind. Having a regular care worker to support him with his Alzheimer's has really helped. We have built up a good relationship
with the carer and she is very supportive. We feel this kind of service should be available in all towns. We do not have such a great service in our area.

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Review from P D (Wife of Client) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care company has never let us down. My husband's carer is excellent. They get on extremely well and she, I believe, enjoys caring for him. She is very thorough and reliable. In my experience, the company management works well. My phone calls are replied to promptly and the office staff is always
polite and helpful.

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Review from R C (Client) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service. All the girls are very professional and very caring.

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Review from P L (Wife of Client) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review yesterday was very considerate to me and my husband and we will be pleased to talk about his care in the future.


We would definitely recommend our carer. She completely takes over and is happy to do anything we ask of her!


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Review from Derek B (Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent personal care after hospital (eg 2 hip replacements).
Excellent domestic(cleaning care) permanently.
Very good office staff.
Very good quality permanent carers and vetted "unknowns" (rarely used but good.)

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Review from D C (Client) assisted by family/friend published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with everything.

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Review from R H (Client) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I am receiving cannot be faulted. All carers are cheerful, willing and on time. There is nothing I am dissatisfied with.

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Review from Kay G (Daughter of Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carewatch (North West Wiltshire) have recently started to visit my mum every morning to assist her live-in carer with the morning routine - hoisting her our of bed, washing and dressing. They have arranged for the same carer to come at the same time at least 5 times a week so everyone gets to know each
other well and my mum is less confused as she has been previously with other companies that chop and change carers and times constantly. For the last month, the household runs much more smoothly and things are much calmer in the mornings. This is an enormous relief to her relatives.

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Review from W W (Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer is very pleasant and willing to vary her routine and so extra little jobs at my request.

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Review from S T (Daughter-in-law of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, understanding and accommodating.

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Review from C B (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service.
Friendly and helpful staff.

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Review from V S (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Carewatch to be very efficient, well organised and friendly.
The carers met so far are friendly, chatty and work well with mum.
We are very happy with the service provided.

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Review from Sue P (Daughter-in-law of Client) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carewatch is an extremely professional and caring organisation.
My mother-in-law is always treated with respect and dignity. Communication is outstanding and we are contacted about any concerns immediately.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Everlife (Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Everlife (Wiltshire) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everlife (Wiltshire) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (6)

Darren

Darren Fowler

Job Title: Managing Director / Registered Care Manager

Joined: 2000

Darren has worked in the care sector for over 25 years. He is the Managing Director of Saren Limited who run 2 CQC registered locations in Trowbridge and Swindon.


Darren is on the board of directors of the Wiltshire Care Partnership and represents Domiciliary Care within the BANES, Wiltshire & Swindon Skills Care Partnership. Darren has a finance background and has gained care qualifications since he started working in the sector. Darren holds a Registered Managers Award in Care level 4 and actively engages in training to broaden his knowledge and understanding of the sector. Darren works alongside Emma Couch in Everlife (Wiltshire) supporting her as the main registered manager of the service. Darren is the registered manager for Everlife (Swindon) and is assisted by a team of field care supervisors.


Emma

Emma Couch

Job Title: Registered Care Manager

Joined: 2016

Emma is our Registered Care Manager. Emma was previously part of our Field Care Supervisor team. Emma is now responsible for all aspects of our service. Emma has a wealth of care experience and is assisted by our 2 field care supervisors. Emma was also the trainer and has now passed this across to Tisa who is also a field care supervisor.


Emma has been with Everlife since June 2016.


Leah

Leah Walder

Job Title: Care Co-ordinator

Joined: 2002

Leah is part of a team that is responsible for the care planning at Everlife. Leah works alongside the other co-ordinators and field care supervisors to ensure all our services users receive the right support worker at the right time. Leah works closing with our service users to ensure they receive the correct support at the correct time.
Leah has worked for Everlife since May 2002.


Kira

Kira Martin

Job Title: Deputy Field Care Supervisor

Joined: 2020

Kira has many years of experience in domiciliary care. Kira works part-time and is part of the Everlife on-call team.


Oliva

Oliva Matthews

Job Title: Field Care Supervisor

Joined: 2024

Olivia is part of our Field Care Supervisor team, joining Everlife in August 2024.


Tina

Tina Hale

Job Title: Finance Manager

Joined: 2007

Tina works alongside the directors of the company and is responsible for the finance functions within Everlife. Tina is the main point of contact for both service users and support workers who have any finance related queries.
Tina has been working for Everlife since September 2007.


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