My Care (Tayside)

21B City Quay, Camperdown Road, Dundee DD1 3JA
Submit a Review
7.3 6 Reviews
  • My Care (Tayside), Dundee
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to TayCare at Home
TayCare at Home
10
Show My Care (Tayside) on the Map

Care Provided by My Care (Tayside)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Swan (Registered Manager)
Are you the Owner/Manager of My Care (Tayside)? View your Advertising Options

My Care (Tayside) Reviews (6)

7.3

My Care (Tayside) has a Review Score of 7.3 (7.273) out of 10, based on 2 reviews in the last 2 years. Over all time My Care (Tayside) has 6 reviews.

Overall Experience

  • 1
  • 0
  • 2
  • 2
  • 1

Date Published

6
0
1
2
4

Review from Stuart H (Husband of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from Alzheimer's for 12 years and has been unable to walk for over 5 years. For most of that time, she has been supported by the My Care team. Four times a day, 2 carers have appeared through thick and thin; winter and summer and of course through Covid. Sometimes arrival times were
changed through unforeseen circumstances but we were usually warned by phone, our team changed personnel over the years as people moved on for a variety of reasons. New carers were helped by the existing team to learn the ropes. Some were chatty and full of stories. Others quietly got on with the job. All were professional and friendly not just to my wife but to me as well. Through difficult times they provided practical advice and support. My Care periodically asked me to recommend an 'outstanding carer'. I never did because they were all outstanding. Inevitably my wife passed away at the end of April but at home in her own bed thanks to our girls 9 of whom attended her funeral.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan P (Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My care is ok apart from being busy or short-staffed at the set times when it used to be 8:30 am and 4 times a day until the 2nd December and it was changed to 10:30 am and only 3 times a day and the weekends are the most stressful.

Reply from Nick Price, Owner at My Care (Tayside)

Thank you for taking the time to review My Care and for giving a 5* review for the staff and 4* for the care and support.
I agree, the service is very busy, social care as a sector is under continued high pressure and demand which does impact times services are able to be delivered. We try so hard for these pressures not to impact the people we care for and do appreciate your feedback and will endeavour to do better. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Donna W (Friend of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company are diabolical, honestly. Never seen such slapdash practice in my years as a carer. Missed meds every week. Don't try hard enough to get the client washed or change of clothes. Some good staff but others are in and out as quickly as possible. Supervisor is as bad. Does not do anything about
missed meds. They don't even know the guy drinks coffee, not tea and takes sweeteners, not sugar after two years. I could go on forever. Do not put your loved ones in the hands of this terrible company.

Reply from Nick Price, Owner at My Care (Tayside)

Dear Donna, It really saddens me to receive such feedback and I'm genuinely sorry that you feel this way about the service. I would like to invite you to contact me directly so that I can look into this for you and resolve all the issues raised. You will see from our Care Inspectorate reports that we usually deliver a consistently high standard of service with grades of 5 - Very Good - for the past few years, and where we don't get it right we strive to put that right. I look forward to hearing from you in due course.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A F (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Care were asked by the local council to prepare lunch and tea for Mum who had dementia. Staff frequently phoned my work to say, there's no milk, bread, cup-a-soups, tea bags, meals, etc. when there were plenty. They just didn't check properly first. The microwave (a brand new one) was usually swimming
in water as they just shut the door immediately after use, even after a note was put up asking them to leave the microwave door open. Mum picked up a UTI and they didn't get her to wash her hands before giving her sandwiches, etc. even after I put up a note specifically asking them to. They were also asked to provide help with showering twice a week. If Mum wasn't keen on a shower, they just left her. Mum was lovely and could always be talked into having a shower, they just couldn't be bothered as it was only twice a week. This was extremely poor on their part. The office staff were extremely rude and abrupt when called. Mum went into respite care and My Care were very rude when told about this.

Reply from Nick Price, Owner at My Care (Tayside)

Thank you for providing feedback. I am so sorry that this has been your experience of our service. We strive to provide the highest quality of care to all our customers and this isn't a standard we accept as a company. I have spoken with the Registered Manager and we don't appear to have a record of a formal complaint about the service. I would be more than happy to discuss this with you so that we can ensure we learn from this experience and there is no repeat. I've looked back on your mum's service and the continuity was good and I note the service finished in October 2019. Please feel free to contact me via email and I'll make arrangements to get in touch. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Daughter of Client) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A company that promises to deliver but cannot. Mix up in Rotas happens regularly leading to missed visits leaving elderly people such as my mother vulnerable in their own homes. As happened recently no bedtime visit which would have left my elderly mother up in a chair with premises unsecured all night
had I not decided to call in.
On phoning there seems to be no organisation as the person could not explain why no one appeared - on another occasion the morning carer did not appear I phoned only to be told - maybe the person is sick I don’t know! Don’t you have a sickness policy!
Not good enough - having a role as this company states it can provide does not seem to have the infrastructure to deliver.
Would I recommend this company to others - the carers who come in are lovely - the company they work for no I would not recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graeme K (Son of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home care agency have a combination of very competent and committed carers, however, are regularly let down by some staff who fail to recognise the need to be tactile, reliable and timely. Many of the staff have a walk between service users and are low paid and incentified. My mother has for the
third time this year been left high and dry due to rotas either being changed and her being missed or staff just failing to turn up. Last night my mother was left sitting, unable to get undressed for bed and without medication. Such instances have been too common. With the above in mind consideration is being given to relaying my concerns to the Care Inspectorate. It is hoped that this home care agency can retrieve the situation by getting their act together to ensure 100% cover.

Reply from Nick Price at My Care (Tayside)

Thank you for your review and honest feedback, I'd like to apologise that the company has let your Mum and family down and not delivered the service at the expected standard. This is unacceptable and we are working hard to resolve the cause of this situation. We do pay our care staff the Scottish Living Wage but we are subject to the same recruitment and retention issues the social care sector faces nationally and financial pressures and restrictions from how social care is commissioned. This is in no way an excuse, but it does impact social care services. Our Registered Manager will be in contact today to discuss this further with you. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.3 (7.273)

Overview of Review Score

The Review Score of 7.3 (7.273) out of 10 for My Care (Tayside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.273 for My Care (Tayside) is calculated as follows: ( (6 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 11 Ratings = 4.273

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care (Tayside) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Feb 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about My Care (Tayside)

What Type of Services does My Care (Tayside) offer?

My Care (Tayside) offers Home Care.

How many Carers does My Care (Tayside) employ?

My Care (Tayside) employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Care (Tayside) to verify any information. View our terms and conditions. My Care (Tayside) has a Basic Service – more info.