All Care (GB) Ltd Southampton Branch provides a domiciliary care service to enable people living in Southampton to maintain their independence at home.
Risks to people's health and well-being are assessed and action is taken to ensure people are provided with safe care and support, for example, equipment is requested to ensure staff can help people to move safely.
People's health, medicines and nutritional needs are known and staff follow the guidance in people's care plans to ensure they provide effective and consistent support.
Over all time All Care - Southampton has 30 reviews.
Overall Experience
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Date Published
30
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30
Reviewer Connection to All Care - Southampton
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Overall Experience
16
11
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Date Published
30
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30
Review from Stephen H (Client) published on 7 March 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
The Tuesday take a break has improved times are better and I feel benefit now as I have to also care for my son on Thursdays.
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Review from Margaret H (Client) published on 16 August 2022
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Overall ExperienceOverall Experience4.0 out of 5
Very satisfied mostly but would like to be informed when times are changed.
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Review from H P (Client) published on 14 August 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Satisfactory.
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Review from Sandra G (Wife of Client) published on 4 August 2022
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Overall ExperienceOverall Experience4.0 out of 5
The carers have been very helpful to my husband. We are pleased with the timings every day. Really no complaints. Hoping this good service continues.
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Review from Pat M (Wife of Client) published on 4 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
Carers are very helpful, kind and treat my husband as a person, always chatting to him and not at him. Lots of laughter! Very friendly.
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Review from Mervyn B (Client) published on 4 August 2022
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Overall ExperienceOverall Experience4.0 out of 5
All Care carers gave been delightful and friendly and have provided me with good service, with only a few minor problems which could be solved with a phone call.
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Review from Yvonne M (Daughter-in-law of Client) published on 4 August 2022
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Overall ExperienceOverall Experience4.0 out of 5
The carers, on the whole, are excellent but the administration leaves a lot to be desired!
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Review from C B (Client) published on 18 July 2022
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Overall ExperienceOverall Experience4.0 out of 5
My experience with the care I receive is very good, all the carers are polite and they will do nearly everything you ask them to do.
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Review from L A (Daughter of Client) published on 6 July 2022
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Overall ExperienceOverall Experience4.0 out of 5
Very pleased with the service that All Care provide with the Take a break service. As it is a much-needed time off, to spend some 'me time', knowing that Mum is being cared for well.
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Review from Michele B (Daughter of Client) published on 14 May 2021
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Overall ExperienceOverall Experience2.0 out of 5
My mother had been with the agency for over a year, she is bed bound and living at home. The experience we had with the managers from this agency was extremely unhelpful and uncaring. My mother, being incontinent needed regular visits to help keep her clean and minimise damage to her skin. Although
the carers themselves were incredibly caring and tried their best the managers thought it was acceptable to leave my mother for approximately 14-15 hours overnight often followed by short gaps during the day. Even though we tried to have the times changed the managers would not budge, they thought it was acceptable to leave her for this length of time. As a result of this she has been left with dreadful sores that are thankfully now healing, this is with proper care from a different agency whose ethos is to care for the patient.
I would not recommend this agency due to the lack of empathy and care by the managers.
Reply from Tracey Chapman, Registered Manager at All Care - Southampton
Thank you for your review.
Our supervisor did explain that unfortunately, we could not offer the times that you requested as they were taken by other clients. We continued to provide care for your mother at the agreed contracted times that she was taken on for and advised you to ask HCC for a provider that could meet your time requirements.
Your mother was treated with dignity and respect and given the best care that we could provide at all of her visits.
We are sorry that you were not happy with our service but as you can see from our reviews, the majority of our clients are very happy indeed with our service.
I do hope that you have found a provider that can provide the times that you require and that Mum is happy.
Please do feel free to call me should you wish to discuss further.
Kind Regards
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Review from Gary G (Son of Client) published on 30 April 2021
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Overall ExperienceOverall Experience2.0 out of 5
My mother passed away last month and was a client for over 12 months, so well known to the carers and management. I didn’t hear anything from All Care following Mums passing, which I found rather strange; no card, no call? I sent an email to a couple of the supervisors saying thanks for All Care's support
over the last year and that if any of the close carers, would like to attend the funeral, to let me know. I received auto-replies stating “on holiday” and another “out of office” but nothing else. I have some other support issues, which I will not go onto here and will be contacting the Council. I agree the carers do their best but with no allocated travel time, most seem rushed off their feet all time.
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Review from K H (Daughter of Client) published on 19 April 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
All the carers who helped me to look after mum were lovely, caring and considerate people. They treated mum with respect, dignity and talked to her, even when she was soundly asleep. They went above and beyond what was expected and took time to ensure that I was also okay. They were particularly careful
with wearing PPE and were always friendly and cheerful, despite the exceptionally long hours they had occasionally worked. I could not fault the care provided.
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Review from Wendy (Daughter of Client) published on 3 December 2020
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Overall ExperienceOverall Experience3.0 out of 5
Thought the care package for my father was to help with all his care needs and to support the family. Wrongly took for granted that all care aspects would be taken care of - had to leave common sense notes everywhere! Carers are given no or little travel time between patients - so as a consequence they
cut short visits to provide them with travel time. Management, administration and communication leave a lot to be desired - this area definitely requires improvement and a common-sense approach - in particular remembering there is a human being at the end of the process.
Absolutely no compassion by management when end of life occurs. Requested on the day of death that the patient folder is dropped off to their office, no condolence card to the family - aside from the actual carers that do remarkable work - this company (management and administration) needs a shakeup.
Reply from Georgia Tulk, Recruitment Officer at All Care - Southampton
Thank you for leaving a review for All Care Southampton, firstly we would like to offer our condolences to you and your family for your sad loss. We take all feedback seriously and would like to discuss directly with yourself the concerns that you have raised in order for us to investigate further. We will contact yourself directly in due course.
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Review from Eric S (Client) published on 10 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
My review went very well and I now have a couple of things I now don't have to do. The carers are going to feed my wife some light food at about midday. Also, the morning carers will put my wife's nightwear out ready for when she goes to bed.
Reply from Tracey Chapman, Manager at All Care - Southampton
Thank you for your review. I am glad that you and your wife are happy with All Care and our services. We pride ourselves on meeting all of our client's needs and making their lives a little easier.
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Review from Fiona R (Daughter of Client) published on 28 February 2020
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Overall ExperienceOverall Experience4.0 out of 5
A management issue has been resolved satisfactorily and my Mum remains very happy with her care and support received. Our issue was taken seriously, we were listened to, and effort was made to remedy the problem. I am very happy with the way that Senior Manager has handled this and for the recognition
given to one of the Carers who has made such a difference to my Mum's quality of life and who first raised the need for a review of services, due to changing support need.
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Review from A B (Wife of Client) published on 9 December 2019
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Overall ExperienceOverall Experience5.0 out of 5
All the carers are excellent.
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Review from C B (Client) published on 12 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
All carers and staff are very good at what they do.
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Review from Z D (Client) published on 8 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very good, like the communication.
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Review from E B (Husband of Client) published on 30 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
Always very helpful and keep me informed of any changes.
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Review from S G (Client) published on 16 October 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Very satisfied.
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Overview of Review Score
Performance
Care Quality Commission (CQC) Rating
Date: 26 Oct 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
With over 20 years of experience in the health and social care sector, Adele has developed a passion for delivering high-quality training. She is committed to ensuring that our service users receive the best possible care. There's nothing more rewarding than teaching and guiding others on their professional journey and witnessing their growth and success.
Frequently Asked Questions about All Care - Southampton
What Type of Services does All Care - Southampton offer?
All Care - Southampton offers Home Care.
How many Carers does All Care - Southampton employ?
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