All Care (GB) Ltd Southampton Branch provides a domiciliary care service to enable people living in Southampton to maintain their independence at home.
Risks to people's health and well-being are assessed and action is taken to ensure people are provided with safe care and support, for example, equipment is requested to ensure staff can help people to move safely.
People's health, medicines and nutritional needs are known and staff follow the guidance in people's care plans to ensure they provide effective and consistent support.
Over all time All Care - Southampton has 30 reviews.
Overall Experience
16
11
1
2
0
Date Published
30
0
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30
Reviewer Connection to All Care - Southampton
14
6
5
3
1
1
Overall Experience
16
11
1
2
0
Date Published
30
0
0
0
30
Review from S H (Wife of Client) published on 19 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
We have very good treatment with lovely carers, always friendly, now part of our family.
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Treated with Dignity
Value for Money
Review from L B (Client) published on 19 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
I look forward to the carer coming out because he gives the boost I don't always have.
Reply from Georgia Tulk at All Care - Southampton
We are so happy to hear you enjoy your carers company - we're so proud of our team and very thankful for your feedback. Thank you for the review.
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Review from P C (Son of Client) published on 19 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
I am happy with the care.
Reply from Georgia Tulk at All Care - Southampton
Thank you for your 5 star review! We're so pleased you're happy with the care provided to your relative.
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Review from Susan W (Daughter of Client) published on 7 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
We are totally happy with the care you provide, they have been brilliant today. Totally helpful and put my mind at rest, there is not one single thing we would change about care provided.
Reply from Georgia Tulk at All Care - Southampton
What a fantastic review! Thank you for taking the time to post such a lovely testimonial to All Care, we're so pleased you're happy.
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Review from J H (Client) published on 28 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
Great staff, very caring.
Reply from Georgia Tulk at All Care - Southampton
Thank you for your review! We're in agreement with you that our staff are very caring and we're so pleased you're happy with the team coming in to see you.
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Review from Patricia C (Client) published on 28 May 2019
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Overall ExperienceOverall Experience4.0 out of 5
Carers very kind and considerate.
Reply from Georgia Tulk at All Care - Southampton
Thank you for your lovely review - we're so pleased you're happy with the service!
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Review from Julian V (Client) published on 28 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very good carers. They are very polite and caring with my personal care. Also helps the days pass with ease with chatting and having a laugh, always look smart in uniform and very respectful with my property. I always look forward to them coming on all visits. Keep up the great work you do all carers.
Reply from Georgia Tulk at All Care - Southampton
Thank you for your review - Our carers are fantastic and we have a brilliant team. We're so proud of our team!
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Review from B R (Wife of Client) published on 24 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
All Care "carers" look after their client extremely well and we are both satisfied with their service.
Reply from Georgia Tulk at All Care - Southampton
Thank you for your fantastic review. We're very proud of our team and the standard of care they provide.
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Treated with Dignity
Value for Money
Review from Kerry H (Client) published on 24 May 2019
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Overall ExperienceOverall Experience4.0 out of 5
Compared to my previous carers that weren't good at all, it is a breath of fresh air being with all care. The staff are caring and nice and helpful.
Reply from Georgia Tulk at All Care - Southampton
Thank you for your lovely review - Our team of carers are fantastic and we're so pleased that you think the same.
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Review from Steve S (Son of Client) published on 21 January 2019
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The care and attention given to my mother during her time under the care of All Care was excellent. She always looked forward to seeing her carers and appreciated the help they provided.
She had her favourites, I won't mention their names, but they did attend her funeral, for which she would have been
very pleased, as were our family.
I'd like to thank you all for your help in looking after my mother right up to the end.
Reply from Georgia Tulk at All Care - Southampton
Hi Steve
Thank you for taking the time to write such a lovely review. We know that your Mother's regular carers thought a lot of her and really enjoyed going to visit her.
We hope you and the family are well.
Thank you,
Georgia.
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Overview of Review Score
Performance
Care Quality Commission (CQC) Rating
Date: 26 Oct 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
With over 20 years of experience in the health and social care sector, Adele has developed a passion for delivering high-quality training. She is committed to ensuring that our service users receive the best possible care. There's nothing more rewarding than teaching and guiding others on their professional journey and witnessing their growth and success.
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