Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Barham Court, Teston, Maidstone ME18 5BZ
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9.6 45 Reviews
  • Bluebird Care Maidstone Tonbridge & Tunbridge Wells, Maidstone
Bluebird Care (Maidstone, Tonbridge & Tunbridge Wells) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

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Care Provided by Bluebird Care Maidstone Tonbridge & Tunbridge Wells

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura-Jane Wilkinson (Manager)

Funding & Fees Guide for Bluebird Care Maidstone Tonbridge & Tunbridge Wells

  • Prices

  • Prices from £31.15

Bluebird Care Maidstone Tonbridge & Tunbridge Wells Reviews (45)

Total of 45, showing 1-20
9.6

Bluebird Care Maidstone Tonbridge & Tunbridge Wells has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Maidstone Tonbridge & Tunbridge Wells has 45 reviews.

Overall Experience

  • 28
  • 16
  • 1
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Date Published

45
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Review from Alison B (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the support given by bluebird care.
It is a difficult time for anyone who has led an independent life and never needed to be helped with everyday tasks.
My Dad has always been absolutely independent and bluebird carers have always shown him respect when they visit.
It
is an impossible task to meet all planned visits timely, how ever there had always been a friendly support team to help.

Reply from Mel Marriott, Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for the kind review of our service, it is lovely to her the support team are friendly and dad fells respected


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Review from Sue M (Daughter-in-law of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we reached the point of needing carer's I was anxious about letting strangers into my home. However, the practical care is second to none and the compasion, care and regard for dignity shown, quickly made me completely comfortable. Bluebird carer's are vigilant and quickly raise apprpriate concern
in relation to my father in law's health.

Reply from Mel Marriott, Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for the kind review of our service, we are very proud of our care professionals.


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Review from Linda J (Wife of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are polite helpful and see to my husband's needs they talk to him and help him in morning if in pain. My husband likes to hold hands and the carers make him feel safe. The carers always ask me if I need any more help or if they can make me a drink.
They remake his bed and leave all things
tidy.

Reply from Mel Marriott, Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for the kind review of our service, we are very proud of our care professionals.


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Review from H M (Wife of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency are very good, always provide a carer even at difficult times, and are ready to sort out any problems, and try to keep to a good timetable.
The staff are very caring.
It is good being able to know the carers that come.

Reply from Tammie Johnson, Operations Director at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your kind review. We're proud to provide the support we do to our customers and delighted that you have enjoyed such a good service.


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Review from G R (Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers I've encountered have been very pleasant, professional, thorough and excellent representatives of the company.

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Review from Ann H (Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has provided me with the help and care I need to be able to stay at home. Not only practical help was provided but also a kind, friendly lady to talk to on everyday things. Thank you.
I have no comment to make on the management side as little to office staff but the care side is definitely
value for money.

Reply from Laura, Care Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you so much for taking the time to leave us a lovely review, Ann. It's a privilege to support our customers and we're delighted that you find the support value for money.


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Review from Doreen S (Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise my carer enough, he goes above and beyond what he should do and I can't give him enough praise.

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Review from Marilyn C (Daughter of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care supervisor was very responsive. Telephone calls and emails were responded to very quickly and satisfactorily. If Mum didn't take to a carer, then another carer would be assigned. All of the carers were very kind and treated Mum gently. I had confidence that she was in safe hands and was well
looked after.

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Review from Andrew K (Son of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience to date has been fine.
I'm not entirely sure that the washing up of crockery/cutlery is the best, but equally, I am unsure if this is being done by the carer or my dad.
Generally, I am happy to know that the carer is around for Dad.

Reply from Tammie Johnson, Business Development Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you so much for your review- I will discuss with the care team to identify who is washing up! I am glad that you are happy to know that there is a carer for Dad.


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Review from Peter Y (Husband of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We value the carer's visit as it has become a chore just to shower. My wife looks forward to it.

Reply from karen Mills, Marketing Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review Peter, We are so glad that we have taken the chore out of showering.


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Review from Angela O (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carer who comes each week. He is kind, helpful and plays games/does jigsaw puzzles. He is always happy and positive which helps. The cost is prohibitive and I'm not sure that we can continue with care visits for too long which is such a shame.

Reply from karen Mills, Marketing Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review Angela. We are so pleased that your care professional is having a positive impact on you and your life.


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Review from Christopher S (Son of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care plan is very good. Mum is happy so I'm happy. Lovely carers, very helpful.

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Review from M S (Partner of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies. She makes it most fun.

Reply from Mel Marriott, Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for the review it is so lovely to hear that the care professional makes it fun.


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Review from E G (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, pleasant and willing to do what I ask.

Reply from Mel Marriott, Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you very much for your review, it is lovely to hear that you are satisfied with the care professionals.


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Review from D A (Client) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Lovely carers. I will spread the word.

Reply from Karen Mills, Marketing Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review, we are so pleased that our care professionals provide a great service. Thanks for spreading the word!


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Review from B W (Wife of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife of a client and am very pleased with the care Bluebird give to him. They are lovely girls and can get him to do things that he won't do for me. He gets on with them and looks forward to seeing them. I couldn't wish for better, it's a great help. Thank you.

Reply from Mel Marriott, Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you so much for taking the time to leave this review. Your feedback is extremely important to us, and we are delighted to hear both your husband and yourself are pleased with our care professionals and our service. It is an absolute pleasure to care for your husband. Best wishes, from the Bluebird Care Team.


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Review from P H (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care provides an excellent service. My mum, aged 90, receives personal and welfare calls each day and really looks forward to these. The carers have built up an excellent relationship with my mum, and we appreciate it very much. There is detailed communication between the carers, myself and
the office staff with any worries dealt with efficiently. The carers never appear to be in a rush, which is good to see. It is an invaluable service, which helps all of us as a family, for which I would like to say, thank you very much.

Reply from karen Mills, Marketing Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you so much for taking the time to leave this review. Your feedback is extremely important to us, and we are delighted to hear both your mum and yourself are pleased with our care professionals and our service. It is an absolute pleasure to care for your mum along with giving you as a family peace of mind that she is safe and well looked after. Best wishes, from the Bluebird Care Team.


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Review from Steve M (Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has saved my sanity when another care provider was so appalling. I was a registered suicide case after 3 weeks with Bluebird and the excellent care team I have not only been discharged from mental health back to GP, I have had the greatest 3 weeks I have had in a very long time. I look
forward to each week's visits now whereas with another care provider I used to dread them. Thank you Bluebird I'm so glad you are there for me.

Reply from karen Mills, Marketing Manager at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Hello Steve,
Thank you so much for your kind review. We are delighted you chose Bluebird Care as your care provider and are thrilled to hear your comments about how you are feeling. It is a pleasure to care for and support you, the team very much enjoy their visits with you. Please be assured we will be there for you as long as you need us. Kindest regards from your Bluebird Care Team.


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Review from S P (Client) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been bedbound since 2016 when a friend recommended Bluebird Care to me and I haven't regretted it for one moment. I have been privileged to have two "Major carers" in that time and they have been outstandingly good. The members of the team who have filled in during holidays or weekends have also
been friendly and caring, so I would recommend Bluebird to others as it was to me. A pleasure to speak to all members of staff and any problems resolved immediately.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you so much for your kind words, it has been a privilege to support you over the years and we are so pleased to hear you would recommend our service.


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Review from M W (Client) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review and for recommending our service.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Mel

Mel Marriott

Job Title: Care Manager

Joined: 2016

Having worked in roles from Care Assistant to NVQ Assessor and over 15 years of experience in healthcare, Mel brings a wealth of knowledge and experience to the Bluebird Care Tonbridge and Tunbridge Wells teams.


Mel's childhood dream was to become a nurse however after starting a family, she made the decision to pursue a career in healthcare as a carer and has never looked back.


She firmly believes in career development and has a number of qualifications including an NVQ 2 & 3 in Health & Social Care along with NVQ Assessor and QA awards.


Mel chose to join the Bluebird Care Tonbridge and Tunbridge Wells team because of our excellent reputation and is passionate about delivering premium quality homecare services throughout the local area.


In her spare time, Mel fills her hours playing mum to two wonderful children!


Kerry

Kerry Richards

Job Title: Training Supervisor

Joined: 2020

Kerry has a lifelong passion to care for and support others


A level 4 qualification in Health and Social care gives Kerry the perfect understanding and skills to carry out her role to an extremely high standard.


Having taken a break to enjoy watching her children grow up, Kerry is excited to be back in the social care sector with ambitions to further her qualifications whilst in the post.


Frequently Asked Questions about Bluebird Care Maidstone Tonbridge & Tunbridge Wells

What Type of Services does Bluebird Care Maidstone Tonbridge & Tunbridge Wells offer?

Bluebird Care Maidstone Tonbridge & Tunbridge Wells offers Home Care.

How many Carers does Bluebird Care Maidstone Tonbridge & Tunbridge Wells employ?

Bluebird Care Maidstone Tonbridge & Tunbridge Wells employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Maidstone Tonbridge & Tunbridge Wells to verify any information. View our terms and conditions. Bluebird Care Maidstone Tonbridge & Tunbridge Wells has a Platinum Service – more info.