Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Barham Court, Teston, Maidstone ME18 5BZ
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9.6 45 Reviews
  • Bluebird Care Maidstone Tonbridge & Tunbridge Wells, Maidstone
Bluebird Care (Maidstone, Tonbridge & Tunbridge Wells) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

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Care Provided by Bluebird Care Maidstone Tonbridge & Tunbridge Wells

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura-Jane Wilkinson (Manager)

Funding & Fees Guide for Bluebird Care Maidstone Tonbridge & Tunbridge Wells

  • Prices

  • Prices from £31.15

Bluebird Care Maidstone Tonbridge & Tunbridge Wells Reviews (45)

Total of 45, showing 21-40
9.6

Bluebird Care Maidstone Tonbridge & Tunbridge Wells has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Maidstone Tonbridge & Tunbridge Wells has 45 reviews.

Overall Experience

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Date Published

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Review from Gerald A (Husband of Client) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very patient and cheerful, and I have never had any cause to complain.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review. We are so pleased to hear that you would recommend our service.


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Review from George G (Client) assisted by family/friend published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, caring, honest.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review and for complimenting us on our helpfulness, care and honesty. We are very proud to be able to support our customers.


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Review from J L (Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of the consistency of attendance.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your review and for recommending our service. We are very proud to be able to support our customers.


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Review from K T (Daughter of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazing and so good with my dad, always cheer him up.
Sometimes the timing isn't great but I think that they just overrun. But overall good.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your feedback. We are so pleased that we can cheer your dad up and we appreciate your constructive comment. Our customers are like family to us, therefore we will do all that we can to ensure we are providing the very best service possible.


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Review from M S (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind, pleasant and friendly.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you so much for your positive feedback. We are very proud of our care teams who enjoy working with our wonderful customers in the community.


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Review from Darren G (Son of Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two Bluebird carers who have cared for my father in the past four weeks have treated him with dignity, been polite and patient, and attended to his every need.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your lovely feedback… we are so pleased that we have the opportunity to care for your father and that you are happy with the support we provide.


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Review from K O (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that all the ladies that have helped me all so kind and no problems with any of them.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your positive review. We are so pleased to hear that you are happy with our service as the wellbeing and safety of our customers is at the heart of all that we do.


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Review from J B (Daughter of Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the carer who visit my father. We appreciate the continuity of mostly having the same carers who have got to know him. We have the peace of mind of knowing someone will see him and report anything that may be amiss. It would be helpful, however, if we were able to access the
system from our home. Good, cheerful company is very important to housebound folk.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your feedback. All our customer feedback is very important to us and to receive such a positive review means a great deal to us.


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Review from J W (Wife of Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is always done to satisfactory, especially in the morning - always cheerful and chatty.

Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your feedback. All our customer feedback is very important to us and to hear that you are happy with our service means a great deal to us.


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Review from A A (Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are very impressed with the standard of care we receive. The carers are cheerful, polite and treat us with consideration. Nothing is too much trouble and they always check with us that everything has been done.

Reply from Nathan Brown, Director at Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Thank you for your feedback. All our customer feedback is important to us and to hear you feel we are delivering such a high-quality service means a great deal to us.


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Review from Jayne L (Daughter-in-law of Client) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Bluebird services and based on the experience with my mother-in-law, I have recommended Bluebird to friends with relatives who are also getting to the stage in life when they are starting to need extra help.

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Review from Michelle E (Daughter of Client) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided for my mum. It gives me peace of mind when I am not there. The care workers all see lovely.

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Review from J G (Wife of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the carers and their work.

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Review from Y B (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the girls are pleasant and helpful.

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Review from T C (Son of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care assistants are very polite and friendly. All that have visited my mum have been great, so thank you.

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Review from M C (Client) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good. My latest carer has been excellent and she has been full time.

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Review from Barbara S (Wife of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for a number of years and find the carers courteous and caring.

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Review from Camilla K (Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional in the service they provide. I have very good carers and feel very supported. It’s tailored to my needs.

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Review from Paul (Son-in-law of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has meant that Mum has been able to stay in her own home and I know that she will seen daily by a friendly, reliable carer who will ensure she is safe, well and has everything she needs.

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Review from Richard C (Son of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for a better service.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (2)

Mel

Mel Marriott

Job Title: Care Manager

Joined: 2016

Having worked in roles from Care Assistant to NVQ Assessor and over 15 years of experience in healthcare, Mel brings a wealth of knowledge and experience to the Bluebird Care Tonbridge and Tunbridge Wells teams.


Mel's childhood dream was to become a nurse however after starting a family, she made the decision to pursue a career in healthcare as a carer and has never looked back.


She firmly believes in career development and has a number of qualifications including an NVQ 2 & 3 in Health & Social Care along with NVQ Assessor and QA awards.


Mel chose to join the Bluebird Care Tonbridge and Tunbridge Wells team because of our excellent reputation and is passionate about delivering premium quality homecare services throughout the local area.


In her spare time, Mel fills her hours playing mum to two wonderful children!


Kerry

Kerry Richards

Job Title: Training Supervisor

Joined: 2020

Kerry has a lifelong passion to care for and support others


A level 4 qualification in Health and Social care gives Kerry the perfect understanding and skills to carry out her role to an extremely high standard.


Having taken a break to enjoy watching her children grow up, Kerry is excited to be back in the social care sector with ambitions to further her qualifications whilst in the post.


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